L04 How equality, diversity and rights are promoted

Question 1

What immediate steps should professionals take to challenge discrimination?

Answer 1

• speak to individuals and explain how they’re discriminating
• ask them to reflect on their actions
• encourage them to apologise to the person
• report incident to a manager

Question 2

What steps should a professional take to challenge discrimination shortly afterwards?

Answer 2

• show individual the relevant policy
• discuss with senior manager so they can address the issue with training/discipline

Question 3

What long term steps should a professional follow to challenge discrimination?

Answer 3

• provide regular training for staff to raise awareness of correct ways of working
• send the person who has been discriminating on an appropriate training course
• run workshops on the values of care
• awareness campaigns

Question 4

What are the types of discriminatory practice?

Answer 4

• stereotypes/ prejudice
• inadequate care
• abuse and neglect
• breach of health and safety
• being patronising

Question 5

What are other methods of challenging discrimination?

Answer 5

• applying values of care
• providing info on complaints procedures
• advocacy services information is provided
• implementing legislation
• dealing with conflict (active listening, remaining calm)
• training, mentoring and monitoring

Question 6

What are the types of best practice?

Answer 6

• being non-judgmental
• respecting the views and choice of others
• anti-discriminatory practice
• valuing diversity
• using effective communication
• following agreed ways of working

Question 7

Define active listening

Answer 7

• fully concentrating on what someone is saying, rather than passively ‘hearing’.
• eg non verbal cues like eye contact or nodding

Question 8

In terms of best practice, what does being non-judgmental mean?

Answer 8

• using effective communication methods
• not making assumptions
• being empathetic
• being open-minded
• being respectful of their feelings

Question 9

In terms of best practice, what does respecting the views and choices of others mean?

Answer 9

• meeting the care the person needs
• make them feel supported
• providing person centred care

Question 10

In terms of best practice, what does anti discriminatory practice mean?

Answer 10

• treating everyone fairly
• ensuring no one is excluded
• applying the values of care appropriately
• providing info regarding complaints procedure

Question 11

In terms of best practice, what does valuing diversity mean?

Answer 11

• meeting culture/religious meals (menus)
• having a prayer room accessible
• celebrating a range of festivals
• range of access to toys etc tat reflect different cultures and beliefs

Question 12

In terms of best practice, what does it mean in terms of using effective communication?

Answer 12

• making sure individuals have the info they need
• ## assisting individuals to understand procedures