Kousez & Posner Chapter 8-12

Question 1

Enable Others to Act (Ch. 8 & 9)

   Foster Collaboration – building trust and facilitating relationships

Answer 1

Create a Climate of Trust
1.invest in trust
2.be the first to trust
3.show concern for others
4.share knowledge and information
Facilitate Relationships
1.Develop cooperative goals and roles
2.Supports norms of reciprocity – you help me; I will help you
3.Structure projects to promote joint efforts
4.Support face-to-face interactions

Question 2

Enable Others to Act (Ch. 8 & 9)

Strengthen Others – increase self-determination & developing competence

Answer 2

Enhance self-determination
    1.Provide choices
    2.Structure Jobs to offer latitude
    3.Foster accountability
Develop competence and confidence 
     1.Educate and share information
    2.Organize work to build competence and ownership
    3.Foster self-confidence
    4.Coach

Question 3

Encourage the Heart (Ch. 10 & 11)

Recognize Contributions – show appreciation

Answer 3

Expect the Best
    1.Show them you believe
    2.Be clear about the goals and the rules
    3.Give regular feedback
Personalize the Recognition
    1.Get close to people
    2.Be creative about incentives
    3.Just say “thank you”

Question 4

Encourage the Heart (Ch. 10 & 11)

Celebrate the Values & Victories – create a spirit of community

Answer 4

Create a spirit of community
    1.Celebrate accomplishments in public
    2.Provide social support
    3.Invest in fun
Get personally involved
    1.Show you care
    2.Spread the stories
    3.Make celebration part of organizational life

Question 5

Leadership is Everyone’s Business (Ch. 12)

“stay in love”

Answer 5

with the people you work with, the work itself, and with customers

Question 6

Leadership is Everyone’s Business (Ch. 12)

Key message – you have the potential to lead

Answer 6

oLook to Leaders everywhere

oKnow how important you are – knowing that people look up to you and are always watching

oPractice & reflect

oRemain humble and human – admitting that you won’t always have the answer, that you will ask for help sometimes, and checking your ego

oSeize the moment