Kotter and Scheslinger

Question 1

What are the four main reasons resistance to change occurs, according to Kotter and Schlesinger?

Answer 1

1) Self-interest

2) Preference for the present situation

3) Differing assessment of the situation

4) Misunderstanding

Question 2

How can managers overcome resistance to change, according to Kotter and Schlesinger?

Answer 2

1) Education and communication

2) Facilitation and support

3) Participation and involvement

4) Manipulation and co-option

5) Negotiation and bargaining

6) Explicit and implicit coercion