Knowledge Test Questions Flashcards
What is a mission statement?
A mission statement is a formal summary of the aims and values of a company, organization, or individual.
Why is it important for an organisation to have a mission statement?
It is important for an organisation to have a mission statement to inform stakeholders
Why is it important to have an environmental business objective?
It is important to have an environmental business objective to address government targets
What is the purpose of organisational aims and objectives?
The purpose of organisational aims and objectives is to provide direction to staff
How can the financial market impact on the cost of trading over seas?
The financial market can impact on the trading costs overseas when currencies rise and fall
What is likely to be the strongest influence on where a company is located?
Skilled labour is likely to be the strongest influence on where a company is located.
How might a delay in the supply chain affect the organisations ability to meet the needs of their customers?
A delay in the supply chain could affect the organisations ability to meet the needs of their customers by products not being delivered on time
What is the likely impact of the complaints department administrator being absent?
The impact of the complaints department being absent is that the complaints will not be dealt with in-line with the company policy
What is the likely impact of an organisation if external IT support is bought out by another company?
The impact of an organisation if external IT support is bought out by another company is that IT support will be briefly unavailable
Confidential data must be stored to comply with which type of government control?
Confidential data must be stored to comply with the National Government Control
What does the ‘T’ in PESTLE stand for?
The ‘T’ in PESTLE stands for Technological
What is the likely impact of involving all staff in managing change?
The likely impact of involving all staff in managing change is that staff are more receptive to changes being made
What is the main reason for communicating change within an organisation?
The main reason for communicating change within an organisation is that even needs to know how the change will impact them
Which is not a principle of change management?
Involving senior management is not a principle of change management
Which of the following is not a principle of change management?
Involving senior management only is not a principle of change management
Who is most likely to be affected by the introduction of an automatic route selection telephone system?
Incoming callers are most likely to be affected by the introduction of an automatic route selection telephone system
An organisation’s production has been moved to another country. What impact would this have on the administrator role?
Time differences may need to be taken into account if an organisation’s production has been moved to another country
When customer payments are required what document is sent by the administrator?
An invoice is used when customer payments are required
What method of payment is most likely to be used between businesses?
BACS is the most likely payment method to be used between businesses
Which document is issued by a buyer to a seller, indicating types, quantities and agreed prices for products or services?
A purchase order is issued by a buyer to a seller, indicating types, quantities and agreed prices for products or services
Which of the following explains how petty cash is usually handled?
Petty cash is usually a small amount of money, managed by a custodian, to reimburse purchases when balanced with a receipt
Which of the following would be deemed to be personal data therefore confidential?
John Smith Jr; 39 Stroud Road, Capel Common, KW16 8TY - would be deemed to be personal data therefore confidential
Information which complies with data protection regulation can be stored
Information which complies with data protection regulation can be stored securely within the UK
The main purpose of data protection regulation is to
The main purpose of data protection regulation is to protect individuals against the misuse of information about them
Why is it important to consider data protection in an organisation’s staff induction?
It is important to consider data protection in an organisation’s staff induction to comply with regulatory requirements
What does the first ‘D’ stand for in RIDDOR?
The first ‘D’ stands for Diseases in RIDDOR
What is the main reason health and safety ‘near misses’ should be recorded?
The main reason health and safety ‘near misses’ should be recorded is to assess risks involved in work activities
Who should report instances under RIDDOR when working?
The employer should report instances under RIDDOR when working
Why is it important to encourage all staff members to report health and safety hazards?
It is important to encourage all staff members to report health and safety hazards so risks can be analysed
A common health and safety risk experienced within the administration role
A common health and safety risk experienced within the administration role is slips, trips and falls
Which is the most effective way of promoting health and safety in the workplace?
Communicating the health and safety policy to all staff is the most effective way of promoting health and safety in the workplace
What is the benefit of communicating openly with suppliers as stakeholders?
The benefit of communicating openly with suppliers as stakeholders is it builds an understanding of expectations
Shareholders may retract their financial investment if
Shareholders may retract their financial investment if company’s annual performance is not shared
The main reason to manage suppliers as stakeholders is to
The main reason to manage suppliers as stakeholders is to ensure the control of costs and availability
Why is it important to consult with stakeholders before the adoption of new working processes?
It is important to consult with stakeholders before the adoption of new working processes to establish suitability
Why is it important to listen and communicate with all stakeholders?
It is important to listen and communicate with all stakeholders they may have a suggestion to improve working practices
What would be an effective way of managing stakeholders who are resistant
to change?
Meeting with them regularly to discuss solutions would be an effective way of managing stakeholders who are resistant to change
What is meant by ‘stakeholder relationships’?
‘stakeholder relationships’ is the process of creating mutually beneficial connections
Why is it important to recognise risks that may occur when managing projects?
It is important to recognise risks that may occur when managing project to control them in advance
When managing a project what are the three main constraints to consider?
Time, cost, scope are the three main constraints to consider when managing a project
A potential event which could have a negative effect on a project’s objectives describes the
A potential event which could have a negative effect on a project’s objectives describes the project risk
What is a product breakdown structure used to plan in a project?
Resources is a product breakdown structure used to plan in a project
Which tool is used to identify the different tasks required when managing a project?
Scheduling is used to identify the different tasks required when managing a project
What does the work breakdown structure focus on in project management?
The work breakdown structure focus on in project management is planning
Who develops a top-down budget?
Senior Management team develop a top-down budget
How might a budget be agreed when managing a project?
Obtaining detailed quotes for each aspect of the job
Why is it important to ensure the necessary equipment is available when managing a project?
Ensure the necessary equipment is available when managing a project to ensure delays are minimised
What makes a successful project?
A committed team makes a successful project
How does closure contribute to project success?
It shows deliverables have been met
Which of the following indicates the successful reduction of stationery by 20% within 4 months?
Stationery orders reduced by 21% within 4 months
