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Business Admin Apprenticeship > Knowledge Questions > Flashcards

Knowledge Questions Flashcards

To prepare for knowledge test- EPA

1
Q

General Data Protection Regulations (GDPR) is a piece of legislation which regulates what?

A

Manages how personal and sensitive information can be used, stored and passed on

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2
Q

What does RIDDOR stand for?

A

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations

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3
Q

What is the most suitable way to develop effective working relationships with your stakeholders?

A

Develop an effective rapport and understand their individual expectations

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4
Q

How do you manage effective relationships with external stakeholders?

A

Develop an effective rapport and develop good communication

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5
Q

Which customers are the most important to keep in regular contact with?

A

All customers from loyal ones to potential ones to ensure customer satisfaction and repeat buyers/users.

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6
Q

There is one key element that applies to a stakeholder management tool, what is it?

A

Monitor

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7
Q

What should one do when one completes a project

A

Evaluate

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8
Q

In order to manage stakeholders, you should do what first?

A

Identify who the stakeholders are

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9
Q

What is important to do when planning a project?

A

Be aware of deadlines and SMART objectives

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10
Q

What does SFR stand for?

A

System Functional Review

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11
Q

What legislation regulates the use of personal information?

A

General Data Protection Regulations (GDPR)

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12
Q

How do you ensure effective results in relations to stakeholder management?

A

Fully understand each stakeholders’ expectations and ensure you do everything you can to meet them

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13
Q

What is the legislation required for an employer to carry out a risk assessment of computer workstations used by employees?

A

Health and Safety Display Screen Equipment Regulations

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14
Q

How does one keep up to date with changes in legislation?

A

Researching and reading releases regarding legislation updates

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15
Q

Which Act imposes legal obligations on employers with regards to First Aid provision within the workplace?

A

The Health and Safety Regulations Act 1981

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16
Q

A statement of why an organisation exists and what their objectives are and what kind of service it provides is known as what?

A

Mission statement

17
Q

Where would be the most logical place to find out more about an organisation purpose?

A

Speak to a manager or internal member of staff

18
Q

Market forces consist of what?

A

Economic factors affecting the price of, demand of, availability of a commodity.

19
Q

What political factor is most likely to impact the financial performance of a business?

A

The autumn budget

20
Q

What is the analysis methodology called that is involved in the collection and portrayal of information of internal and external factors, which may have an impact on the business?

A

SWOT analysis

21
Q

What can be seen as an external factor?

A

PESTLE

22
Q

What does ADKAR stand for?

A

Awareness, Desire, Knowledge, Ability and Reinforcement (5 building blocks that bring successful change)

23
Q

What is the marketing department responsible for?

A

Promoting or selling on behalf of the business

24
Q

What skills are the most important when working with multiple departments?

A

Clear and effective communication.

25
Q

What is a span of control?

A

The number of team members reporting to a line manager

26
Q

Community Interest Company (CIC) is primarily concerned with?

A

Carrying out purposeful activities for a section of the public

27
Q

What is opportunity cost?

A

Item or service you forgo in order to buy another item or service.

28
Q

What is Jargon?

A

Jargon is technical terminology that

many organisations adapt (abbreviations)

29
Q

What is a Product Life Cycle?

A

The stages that a product passes through during its
lifetime: development, introduction, growth, maturity,
decline

30
Q

What is the Boston Matrix?

A

Classifies products according to the market share and
the rate of growth of the market in which the product is
sold

31
Q

What is Liquidity?

A

Ability to convert an asset into cash without loss or

delay

32
Q

What is Quality Control?

A

A system that uses inspection as a way of finding any

faults in the FINISHED product.

33
Q

What is Quality Assurance?

A

A system that aims to achieve quality by organising
every process to get the product ʻright first timeʼ and to
prevent mistakes from happening.

34
Q

What is Total Quality Management

(TQM)?

A

A culture of quality involving all employees of a firm

35
Q

What is Social Responsibility?

A

The obligation of an organisations management to the welfare and interests of society; products/services ethically sourced

Business Admin Apprenticeship (1 decks)

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