Knowledge Questions Flashcards
To prepare for knowledge test- EPA
General Data Protection Regulations (GDPR) is a piece of legislation which regulates what?
Manages how personal and sensitive information can be used, stored and passed on
What does RIDDOR stand for?
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations
What is the most suitable way to develop effective working relationships with your stakeholders?
Develop an effective rapport and understand their individual expectations
How do you manage effective relationships with external stakeholders?
Develop an effective rapport and develop good communication
Which customers are the most important to keep in regular contact with?
All customers from loyal ones to potential ones to ensure customer satisfaction and repeat buyers/users.
There is one key element that applies to a stakeholder management tool, what is it?
Monitor
What should one do when one completes a project
Evaluate
In order to manage stakeholders, you should do what first?
Identify who the stakeholders are
What is important to do when planning a project?
Be aware of deadlines and SMART objectives
What does SFR stand for?
System Functional Review
What legislation regulates the use of personal information?
General Data Protection Regulations (GDPR)
How do you ensure effective results in relations to stakeholder management?
Fully understand each stakeholders’ expectations and ensure you do everything you can to meet them
What is the legislation required for an employer to carry out a risk assessment of computer workstations used by employees?
Health and Safety Display Screen Equipment Regulations
How does one keep up to date with changes in legislation?
Researching and reading releases regarding legislation updates
Which Act imposes legal obligations on employers with regards to First Aid provision within the workplace?
The Health and Safety Regulations Act 1981
A statement of why an organisation exists and what their objectives are and what kind of service it provides is known as what?
Mission statement
Where would be the most logical place to find out more about an organisation purpose?
Speak to a manager or internal member of staff
Market forces consist of what?
Economic factors affecting the price of, demand of, availability of a commodity.
What political factor is most likely to impact the financial performance of a business?
The autumn budget
What is the analysis methodology called that is involved in the collection and portrayal of information of internal and external factors, which may have an impact on the business?
SWOT analysis
What can be seen as an external factor?
PESTLE
What does ADKAR stand for?
Awareness, Desire, Knowledge, Ability and Reinforcement (5 building blocks that bring successful change)
What is the marketing department responsible for?
Promoting or selling on behalf of the business
What skills are the most important when working with multiple departments?
Clear and effective communication.
What is a span of control?
The number of team members reporting to a line manager
Community Interest Company (CIC) is primarily concerned with?
Carrying out purposeful activities for a section of the public
What is opportunity cost?
Item or service you forgo in order to buy another item or service.
What is Jargon?
Jargon is technical terminology that
many organisations adapt (abbreviations)
What is a Product Life Cycle?
The stages that a product passes through during its
lifetime: development, introduction, growth, maturity,
decline
What is the Boston Matrix?
Classifies products according to the market share and
the rate of growth of the market in which the product is
sold
What is Liquidity?
Ability to convert an asset into cash without loss or
delay
What is Quality Control?
A system that uses inspection as a way of finding any
faults in the FINISHED product.
What is Quality Assurance?
A system that aims to achieve quality by organising
every process to get the product ʻright first timeʼ and to
prevent mistakes from happening.
What is Total Quality Management
(TQM)?
A culture of quality involving all employees of a firm
What is Social Responsibility?
The obligation of an organisations management to the welfare and interests of society; products/services ethically sourced
