Knowledge management module 3

Question 1

Knowledge Cycle

Answer 1

Create
Capture
Organize 
Access
Use

Question 2

Meaning of Knowledge Management

Answer 2

KM refers to the strategies and processes of identifying, capturing, and leveraging knowledge to enhance competitiveness.

Question 3

*Objectives of Knowledge management

CIEM

Answer 3

1. Create knowledge repositories
2. Improve knowledge access (through technical expert referral, video confrencing)
3. Enhance knowledge environment ( change values & customer’s rating of expertise)
4. Manage knowledge as an asset

Question 4

Motivation for knowledge management

Answer 4

Competition
Employee turnover
Technological change
Regulatory change
Customer demands
Globalization
Environmental change
Design change
Innovation

Question 5

Sources of knowledge

Answer 5

Employees	
Partners	
competitors	
Product or service	
Customers	
Delivery channels	
Society

Question 6

Uses of knowledge management

Answer 6

Reducing overheads				
Making products and services fast				
Improving customer service				
Empowering employees				
Creating High quality product				
Remote access of knowledge				
Enhancing employee retention				
Fostering innovation				
Streamlining operations to reduce cost				
Enhancing supply chain management				
Enhancing internet publishing				
Managing legal & intellectual property				
Delivering competitive intelligence				
managing customer relationship				
Providing training				
Sharing best practices				
Fostering innovation interdepartmental efficiency				
shorter product development				
managing organizational innovation				
Increasing connectivity				
Leveraging the expertise of people across the organisation

Question 7

*Nature of knowledge management

AGDVC

Answer 7

1. Km is about people.
2. Km is orderly & goal oriented ( tied to strategic objectives of org)
3. km is dynamic/ever changing
4. Km is visionary
5. Km is complimentary

Question 8

Disciplines of knowledge management

Answer 8

Religion and philosophy		
psychology		
Business and economics		
Cognitive science		
Ergonomics		
informational science		
knowledge engineering		
Artificial intelligence		
Management science		
social science

Question 9

*Knowledge Attributes

Answer 9

Knowledge exists everywhere
Knowledge is perishable (unlearning)
knowledge is an asset (intellectual capital a/c)
Using it doesn’t consume it
transfer of knowledge wont result in losing it
knowledge is abundant but ability to use is scarce
Knowledge can be tacit or explicit

Question 10

Organisational Knowledge & Types of OK

Answer 10

Information tested against business rules of the organisation and found to be valid by knowledgeable individuals and therefore elevated to a level of validated information or knowledge.

Know what Which information is needed
know how how information must be processed
know why Why information is needed
Know where Where information can be found out
Know when Which information is needed when

Question 11

Types of Individual knowledge

Answer 11

Know what- basic knowledge that individual acquires through training
Know how- ability to process the knowledge
Know why- Cause and effect relationship
Self motivated creativity

Question 12

Role of HR in knowledge management

Answer 12

Promote knowledge contribution		
Knowledge identification		
Creation of knowledge marketplace		
Knowledge evlauation		
Knowledge training		
Replenishment of knowledge		
Custodian of knowledge		
Knowledge protection		
Knowledge prioritization		
Knowledge archival		
Talent management

Question 13

Organisational culture & impact

Answer 13

Organizational culture describes the collective perceptions, beliefs and values of employees in the workplace. Individuals learn their organizational culture from the day 1 he or she joins the organization

Controlling mechanism for expectations
Guidance and provide direction on the social values which underlie the org
Social glue to achieve harmony and consensus
helps in achieving stability and sustenance for long time

Question 14

Values necessary in knowledge culture

Answer 14

Regular comm across all the levels and units
Invitation for sharing and learning
Working together should be a core activity
learning should be incorporated and practised
new ideas should be welcome and explored
Innovation should be made with combined efforts
honesty, openness other’s concerns are encouraged
Employees are kept informed
Know sharing is engouraged by supervision and leadership

Question 15

*Improving knowledge culture

Answer 15

1. Stress the need to share
2. Promote trust
3. Beware of information overload
4. Have the correct tools
5. Change the sharers

Question 16

Problems Indian organisations face wrt KM

Answer 16

Keeping the people motivated		
Keeping up with the technology		
Measuring knowledge contribution		
Security		
Keeping up to date information		
interpreting the data		
Ensuring relevancy		
Rewarding the users		
turnover		
managing redudancy		
Overcoming leadership issues

Question 17

*Knowledge culture enablers

Answer 17

knowledge culture enablers are those influences that contribute
to the creation of an effective and positive knowledge community.

Core Values		
               Collaboration		
		communication		
		interaction		
		innovation		
		learning orientation		
		trust		
		knowledge is valued		
		Knowledge is shared		

Structural support		
                Transperancy		
		Communication channels		
		HRM		
		information acess infrastructure		

Enacted values		
                opportunities to collaborate		
		opportunity to grow		
		Encourage to share		
		mental models		

Interaction		
                Quality of interaction		
		Focus on interaction		
		mentorship		
		team behaviour analysis