Knowledge Management

Question 1

Oder in Library Journal September 15, 1977, “Knowledge Management involves blending a company’s internal and external information and turning it into actionable knowledge via a technology”

Answer 1

Susan DilMattia and Norman

Question 2

Understanding knowledge management requires an understanding of knowledge and the knowing process and how that differs from information and information management.

Answer 2

Understanding KM

Question 3

What are those Classic Data to Knowledge Hierarchy?

Answer 3

• Wisdom
• Knowledge
• Information
• Data

Question 4

FACTS to WISDOM

Answer 4

Haeckel and Noland in 1993

Question 5

What are those KNOWLEDGE MANAGEMENT Models?2

Answer 5

• Documentalist
• Technologist
• Learner and Communicator

Question 6

Knowledge management is a new business strategy, but its techniques can be traced to the work of documentalists in the early part of the twentieth century.

Answer 6

History of Information Professionals as Knowledge Managers**

Question 7

In Europe and America in the first part of the twentieth century, documentalists had grand visions of collecting, codifying and organizing the world’s knowledge for the purpose of world peace.

Answer 7

Documentalists as KNOWLEDGE MANAGERS

Question 8

the original multimedia professionals.

Answer 8

documentalists

Question 9

Information Professionals

began the international federation for documentation. He wanted libraries to stop being repositories and to become more dynamic in information transfer.

Answer 9

Paul Otlet

Question 10

Information Professionals

the Europeans not only collected and codified documents, they developed networks and worked to exchange knowledge among people.

Answer 10

Under the leadership of Otlet

Question 11

Documentalists and Special Librarians

sometimes called “Madame
Documentation” drew the comparison between American special librarians and European documentalists after a visit to America in 1954.

Answer 11

Suzanne Briet

Question 12

“In Qu’est-ce que la la documentation? Briet brilliantly defines documents in terms of indexical signs. In this, she was adopting an argument that previous documentalists of her time had suggested in which was present in the cultural air, as she states, through ‘linguists and philosophers,’ surely in the form of structural linguistics and semiotics.

Answer 12

Briet and Documentalists

Question 13

CAUTION - It would be a mistake though, to define knowledge Management as _____ the domain of _____ and _____.

Answer 13

Solely, Documents, Documentalist

Question 14

Contentnets have a role to play in KM

As knowledge ______ for tacit knowledge that has been _____

Answer 14

Repositories, Explicit

Question 15

Contentnets have a role to play in KM

For best practices _____

Answer 15

Databases

Question 16

Contentnets have a role to play in KM

For expert “_____”

Answer 16

Yellow Pages

Question 17

Contentnets have a role to play in KM

Online ____ and knowledge _____

Answer 17

Learning, Sharing

Question 18

Contentnets have a role to play in KM

Knowledge sharing “_____”

Answer 18

Boards

Question 19

Peoplenets and Processnests have a role to play in KM

For group _____ _____

Answer 19

learning applications

Question 20

Peoplenets and Processnests have a role to play in KM

to connect _____ with each other for _____ and ______ sharing.

Answer 20

Individuals, Mentoring, Knowledge Sharing

Question 21

Peoplenets and Processnests have a role to play in KM

For ____ and _____.

Answer 21

Decision support, Decision Making

Question 22

Peoplenets and Processnests have a role to play in KM

to sense, share, and _____ to the “____” coming from the _____

Answer 22

Respond, Signal, Environment

Question 23

Peoplenets and Processnests have a role to play in KM

To capture ideas and turn them into ____

Answer 23

Action

Question 23

Peoplenets and Processnests have a role to play in KM

To capture ideas and turn them into ____

Answer 23

Action

Question 24

Peoplenets and Processnests have a role to play in KM CAUTION - it would be a mistake though, define Knowledge Management as solely the KM _______ ______

Answer 24

Technology Infrastructure

Question 25

"Focusing exclusively on technical issues of electronic collaboration in a sure way to a very ____ ____"

Answer 25

Expensive failure

Question 26

A focus on the people issues ______ increases the potential for success

Answer 26

Dramatically

Question 27

Innovation is a way of ____

Answer 27

Life

Question 28

_____ and the _____ to act quickly is a necessary in a changing environment

Answer 28

Flexibility, Ability

Question 29

New projects can benefit from alliances and learning from _______ and _______

Answer 29

in-house experts, creative thinkers

Question 30

In simple language, KM is an effort to capture not only _____ _____ ______ but also the tacit _____ and ______ that exist in an organization.

Answer 30

explicit factual function, Information, Knowledge

Question 31

usually based on the ____ and _____ of individual employees, in order to advance the organization's missions.

Answer 31

Learning, Experience

Question 32

The eventual goal is to share ______ among members of the organizations.

Answer 32

Knowledge

Question 33

Organizational Learning What are those 5 REPOSITORIES in COMMUNICATION PROCESS

Answer 33

``` Best Practices Reports Documents Presentation Slides Tips ```

Question 34

Organizational Learning What are those 4 ACTIVE KNOWLEDGE TRANSFER in COMMUNICATION PROCESS?

Answer 34

Expert Knowledge Base Contact Links Expert Assitance as Needed Communities of Practice Index

Question 35

"Knowledge Management (KM) is an effort to increase useful knowledge within the organization. Ways to do this include encouraging communication, offering, opportunities to learn, and promoting the sharing of appropriate knowledge artifacts"

Answer 35

McInerny, C 2020

Question 36

"Processing data can be performed by a machine, but only the human mind can process knowledge or even information."

Answer 36

Jesse Sherna and Mansfield's, 1983

Question 37

What are those 3 DECISION-MAKING TOOLS in COMMUNICATION PROCESS?

Answer 37

Profiles for customization Pushed reports and news Collaboration Tools

Question 38

COMMUNICATION PROCESS FLOW?

Answer 38

Repositories > "Collection > Value to Organization > "Navigation"> Active Knowledge Transfer > " Communication" > Decision Making Tools >"Codification"