Knowledge Management Flashcards
Oder in Library Journal September 15, 1977, “Knowledge Management involves blending a company’s internal and external information and turning it into actionable knowledge via a technology”
Susan DilMattia and Norman
Understanding knowledge management requires an understanding of knowledge and the knowing process and how that differs from information and information management.
Understanding KM
What are those Classic Data to Knowledge Hierarchy?
- Wisdom
- Knowledge
- Information
- Data
FACTS to WISDOM
Haeckel and Noland in 1993
What are those KNOWLEDGE MANAGEMENT Models?2
- Documentalist
- Technologist
- Learner and Communicator
Knowledge management is a new business strategy, but its techniques can be traced to the work of documentalists in the early part of the twentieth century.
History of Information Professionals as Knowledge Managers**
In Europe and America in the first part of the twentieth century, documentalists had grand visions of collecting, codifying and organizing the world’s knowledge for the purpose of world peace.
Documentalists as KNOWLEDGE MANAGERS
the original multimedia professionals.
documentalists
Information Professionals
began the international federation for documentation. He wanted libraries to stop being repositories and to become more dynamic in information transfer.
Paul Otlet
Information Professionals
the Europeans not only collected and codified documents, they developed networks and worked to exchange knowledge among people.
Under the leadership of Otlet
Documentalists and Special Librarians
sometimes called “Madame
Documentation” drew the comparison between American special librarians and European documentalists after a visit to America in 1954.
Suzanne Briet
“In Qu’est-ce que la la documentation? Briet brilliantly defines documents in terms of indexical signs. In this, she was adopting an argument that previous documentalists of her time had suggested in which was present in the cultural air, as she states, through ‘linguists and philosophers,’ surely in the form of structural linguistics and semiotics.
Briet and Documentalists
CAUTION - It would be a mistake though, to define knowledge Management as _____ the domain of _____ and _____.
Solely, Documents, Documentalist
Contentnets have a role to play in KM
As knowledge ______ for tacit knowledge that has been _____
Repositories, Explicit
Contentnets have a role to play in KM
For best practices _____
Databases
Contentnets have a role to play in KM
For expert “_____”
Yellow Pages
Contentnets have a role to play in KM
Online ____ and knowledge _____
Learning, Sharing
Contentnets have a role to play in KM
Knowledge sharing “_____”
Boards
Peoplenets and Processnests have a role to play in KM
For group _____ _____
learning applications
Peoplenets and Processnests have a role to play in KM
to connect _____ with each other for _____ and ______ sharing.
Individuals, Mentoring, Knowledge Sharing
Peoplenets and Processnests have a role to play in KM
For ____ and _____.
Decision support, Decision Making
Peoplenets and Processnests have a role to play in KM
to sense, share, and _____ to the “____” coming from the _____
Respond, Signal, Environment
Peoplenets and Processnests have a role to play in KM
To capture ideas and turn them into ____
Action
Peoplenets and Processnests have a role to play in KM
To capture ideas and turn them into ____
Action
Peoplenets and Processnests have a role to play in KM
CAUTION - it would be a mistake though, define Knowledge Management as solely the KM _______ ______
Technology Infrastructure
“Focusing exclusively on technical issues of electronic collaboration in a sure way to a very ____ ____”
Expensive failure
A focus on the people issues ______ increases the potential for success
Dramatically
Innovation is a way of ____
Life
_____ and the _____ to act quickly is a necessary in a changing environment
Flexibility, Ability
New projects can benefit from alliances and learning from _______ and _______
in-house experts, creative thinkers
In simple language, KM is an effort to capture not only _____ _____ ______ but also the tacit _____ and ______ that exist in an organization.
explicit factual function, Information, Knowledge
usually based on the ____ and _____ of individual employees, in order to advance the organization’s missions.
Learning, Experience
The eventual goal is to share ______ among members of the organizations.
Knowledge
Organizational Learning
What are those 5 REPOSITORIES in COMMUNICATION PROCESS
Best Practices Reports Documents Presentation Slides Tips
Organizational Learning
What are those 4 ACTIVE KNOWLEDGE TRANSFER in COMMUNICATION PROCESS?
Expert Knowledge Base
Contact Links
Expert Assitance as Needed
Communities of Practice Index
“Knowledge Management (KM) is an effort to increase useful knowledge within the organization. Ways to do this include encouraging communication, offering, opportunities to learn, and promoting the sharing of appropriate knowledge artifacts”
McInerny, C 2020
“Processing data can be performed by a machine, but only the human mind can process knowledge or even information.”
Jesse Sherna and Mansfield’s, 1983
What are those 3 DECISION-MAKING TOOLS in COMMUNICATION PROCESS?
Profiles for customization
Pushed reports and news
Collaboration Tools
COMMUNICATION PROCESS FLOW?
Repositories > “Collection > Value to Organization > “Navigation”> Active Knowledge Transfer > “ Communication” > Decision Making Tools >”Codification”
