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Behavior Management and Crisis Intervention > Knowledge Check > Flashcards

Knowledge Check Flashcards

1
Q
  1. Which of the following is NOT a true statement about communication?
    A) Experts agree on a definition of communication.
    B) Human communication is in part the process of making sense out of the world.
    C) Human communication encompasses many media, including advertisements.
    D) Communication is the process of acting on information.
A

A) Experts agree on a definition of communication

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2
Q 
2. When we interact with another person and exert a mutual influence, we are engaged in
A) intercultural communication.
B) communication.
C) human communication.
D) interpersonal communication
A

D) interpersonal communication.

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3
Q 
Interpersonal communication occurs when people communicate in an \_\_\_\_\_\_\_\_ relationship.
A) I-It.
B) It-Thou.
C) I-Thou.
D) It.
A

C) I-Thou.

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4
Q 
. When we interpret words or unspoken signals, we are
A) decoding.
B) filtering.
C) transmitting.
D) encoding.
A

A) decoding.

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5
Q 
The \_\_\_\_\_\_\_\_ is the written, spoken, or unspoken elements of communication to which we assign meaning.
A) message
B) source
C) receiver
D) channel
A

A) message

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6
Q

What is a channel in the communication model?
A) the words and messages used to communicate
B) the filters through which messages pass
C) the pathways used to send a message
D) the transmitter of a thought or feeling

A

C) the pathways used to send a message

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7
Q

Your unspoken messages, even when you are asleep, provide cues to which others react. What principle of interpersonal communication does this demonstrate?
A) Interpersonal communication connects us to others.
B) Interpersonal communication is complicated.
C) Interpersonal communication is irreversible.
D) Interpersonal communication is governed by rules.

A

A) Interpersonal communication connects us to others.

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8
Q

The principle that says interpersonal communication is irreversible means that
A) you cannot completely understand others.
B) you cannot not communicate.
C) once a message is sent, it cannot be uncreated.
D) once a message is sent, it continues to loop back on itself.

A

C) once a message is sent, it cannot be uncreated.

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9
Q 
Communication theorists have noted that whenever we communicate with another person, there are really at least \_\_\_\_\_\_\_\_ "people" involved.
A) 2
B) 4
C) 6
D) 8
A

C) 6

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10
Q

“If communication can fail, it will.” This illustrates the principle that
A) interpersonal communication is complicated.
B) interpersonal communication is governed by rules.
C) interpersonal communication is irreversible.
D) interpersonal communication involves both content and relationship dimensions.

A

A) interpersonal communication is complicated.

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11
Q

Which statement is NOT true about the myth “meanings are in words”?
A) A written or spoken word has no meaning by itself.
B) A symbol by its very nature can have different meanings for different people.
C) Differences in culture and experience often explain why words create different meanings for different people.
D) Meaning is in the words, not the people.

A

D) Meaning is in the words, not the people.

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12
Q

Being “skilled” in interpersonal communication refers to
A) learning principles, concepts and ideas of effective communication.
B) translating knowledge about communication into action.
C) selecting the right behaviour for the situation.
D) using decentering to develop empathy for your partner.

A

B) translating knowledge about communication into action.

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13
Q 
Considering the needs, goals, and desires of our partners is a way to become
A) other-oriented.
B) self-focused.
C) symmetrical.
D) complementary.
A

A) other-oriented.

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14
Q 
A learned predisposition to respond to a person, object, or idea in a favourable or unfavourable way is a(n)
A) attitude.
B) belief.
C) value.
D) motive.
A

A) attitude.

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15
Q 
Your \_\_\_\_\_\_\_\_ help/s you to decide whether it is right or wrong to commit academic dishonesty.
A) values
B) beliefs
C) self concept
D) attitude
A

A) values

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16
Q 
The individual who has positive regard for him/herself and for others is identified as inhabiting which of Eric Berne's life positions?
A) I'm not OK, you're not OK.
B) I'm OK, you're not OK.
C) I'm not OK, you're OK.
D) I'm OK, you're OK.
A

D) I’m OK, you’re OK.

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17
Q 
By focusing on your own talents and uniqueness, you are following which of the strategies for improving your self-esteem?
A) reframing
B) developing honest relationships
C) avoiding comparisons
D) visualizing
A

C) avoiding comparisons

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18
Q

The self-fulfilling prophecy is defined as
A) what we believe about ourselves often comes true because we expect it to come true.
B) placing ourselves in situations that are consistent with our own self-concept and esteem.
C) relying upon information that a person observes to be used in making predictions about behaviour.
D) relying upon information about many people to make a prediction about behaviour.

A

A) what we believe about ourselves often comes true because we expect it to come true.

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19
Q 
\_\_\_\_\_\_\_\_ is the process of understanding or making sense of sensory experiences.
A) Empathy
B) Perception
C) Interaction
D) Interpersonal perception
A

B) Perception

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20
Q

To attribute a number of positive qualities to individuals we like is called

A) the horn effect.
B) the self-fulfilling prophecy.
C) the halo effect.
D) the recency effect

A

C) the halo effect.

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21
Q

Safe affordable housing is a major concern for Canadians with a mental illness.

          a) True
          b) False
A

a) True

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22
Q

The disorder in which the person has severe mood swings is:

         a) paranoia
        b) major depression
        c) psychosis
        d) bipolar disorder
A

d) bipolar disorder

23
Q

The significance of a loss for a client will vary from person to person and will depend upon

         a) the coping mechanisms the person had developed prior to his loss
        b) the physical effect of the pathological process
        c) the alteration in the person’s roles in life
        d) all of the above will impact upon the significance of the loss
A

d) all of the above will impact upon the significance of the loss

24
Q

The following statement is true of the therapeutic relationship.

         a) It is an equal relationship.
        b) It is generally long term in nature.
        c) The client must take some responsibility for building and maintaining the relationship.
        d) It involves the helper’s ability to use his/her professional skills as well as his/her interpersonal skills
A

d) It involves the helper’s ability to use his/her professional skills as well as his/her interpersonal skills

25
Q

Stress is:

a) the way one copes with and adjusts to everyday living
b) a response or change in the body caused by some factor
c) a mental or emotional response
d) a thought or idea

A

a) the way one copes with and adjusts to everyday living

26
Q

You are dealing with an agitated person. Which is incorrect?

         a) stand as close to the person as possible
        b) position yourself close to the door
        c) do not touch the person
        d) talk to the person in a calm manner
A

a) stand as close to the person as possible

27
Q

Aggressive behaviour is often met with “fight or flight” behaviour from the other party.

         a) True
        b) False
A

a) True

28
Q

It is difficult to work with a person who uses passive-aggressive behaviour consistently.

         a) True
        b) False
A

a) True

29
Q

The exercise “True Colours” is a creative method used to analyze:

         a) what colours we should wear in order to elevate a client’s mood
        b) why certain jobs/professions may appeal to us
        c) why we might experience difficulty working alongside some people
        d) (b) and (c)
A

d) (b) and (c)

30
Q

Which of the following is NOT a rule that you should follow during CMC?

         a) don't disclose too much too soon.
        b) confirm the statements made by your internet partner.
        c) be other-oriented.
        d) disclose early and often to create a strong internet relationship
A

d) disclose early and often to create a strong internet relationship

31
Q

Which interactions best meet the need for ease of communication?

       a) email, cell phones, and instant messaging
      b) face-to-face, cell phones, and instant messaging
      c) Twitter, Facebook, and MySpace
      d) Twitter, email, and instant messaging
A

b) face-to-face, cell phones, and instant messaging

32
Q

Which of the following is NOT an example of a fundamental skill needed as a base for further development in the workplace?

      a) ability to manage others.
      b) ability to communicate.
      c) ability to manage information.
      d) ability to think and solve problems.
A

a) ability to manage others.

33
Q

Which of the following lists incorporates three holistic elements of wellness?

a) Financial, physical, emotional
b) Fitness, intellectual, spiritual
c) Absence of disease, emotional, social
d) Physical, emotional, intellectual

A

d) Physical, emotional, intellectual

34
Q

Which statements most clearly reflect the stigma of mental illness? (More than one answer is correct.)

a) “Many mental illnesses are hereditary.”
b) “If people with mental illness went to church, they would be fine.”
c) “Mental illness results from the breakdown of Canadian families.”
d) “Mental illness can be evidence of a brain disorder.”
e) “People claim mental illness so they can get disability checks.”

A

b) “If people with mental illness went to church, they would be fine.”
c) “Mental illness results from the breakdown of Canadian families.”
e) “People claim mental illness so they can get disability checks.”

35
Q 
How do we spend most of our communication?
A) speaking
B) reading
C) writing
D) listening
A

D) listening

36
Q 
Responses can be accomplished:
A) verbally, but not non-verbally
B) either verbally or non-verbally
C) neither verbally nor non-verbally
D) not verbally, but non-verbally
A

B) either verbally or non-verbally

37
Q 
When we pursue our interests by denying the rights of other, we are being:
A) assertive
B) passive aggressive
C) aggressive
D) passive
A

C) aggressive

38
Q

An interpersonal relationship is:
A) those connections we make with other people through interpersonal communication
B) a connection we establish when we communicate with another person
C) our shared perception of another person
D) the expectations we bring to a relationship

A

A) those connections we make with other people through interpersonal communication

39
Q

Ultimately, what seems to make relationships the most intimate is
A) physical attraction.
B) our ability to be ourselves with the other person.
C) sexual affinity.
D) choice

A

B) our ability to be ourselves with the other person.

40
Q 
When you are assigned a roommate in the dorm, you are initially experiencing
A) a relational de-escalation.
B) a relationship of choice.
C) a relationship of circumstance.
D) a relational escalation.
A

C) a relationship of circumstance.

41
Q 
You are introduced to someone at a party, and you sense you have a lot in common. This demonstrates \_\_\_\_\_\_\_\_\_\_.
A) short -term initial attraction
B) long-term maintenance attraction
C) predicted outcome value
D) interpersonal intimacy
A

A) short -term initial attraction

42
Q 
The theory that we assess the potential for any given relationship to meet our need for self-image confirmation against the potential costs is called
A) predicted outcome value.
B) short-term initial attraction.
C) long-term maintenance attraction.
D) interpersonal intimacy
A

A) predicted outcome value.

43
Q 
The non-verbal cues that allow us to assess relationship potential are
A) POV.
B) short term initial attraction.
C) physical appearance.
D) proximity.
A

C) physical appearance.

44
Q 
The ability to get another person to do what you want is
A) interpersonal power.
B) interpersonal intimacy.
C) interpersonal communication.
D) interpersonal trust
A

A) interpersonal power.

45
Q

In terms of power, a symmetrical relationship is one in which
A) one partner has more power than the other.
B) power is continually shifting back and forth between partners.
C) both partners want to make the decisions.
D) neither partner has pow

A

C) both partners want to make the decisions.

46
Q 
When people are attracted to us, the resulting power and influence we have is
A) referent power.
B) reward power.
C) legitimate power.
D) coercive power.
A

A) referent power.

47
Q 
Inviting a person to a party, the first kiss, the first conflict, exchanging rings, all signify
A) de-escalation of a relationship.
B) communication difficulty.
C) relationships of circumstance.
D) turning points.
A

D) turning points.

48
Q 
Once past the introductions, you move into the substage of \_\_\_\_\_\_\_\_.
A) intensification
B) casual banter
C) exploration
D) pre-interaction awareness
A

B) casual banter

49
Q

When a relationship is moving too fast
A) decrease self-disclosure.
B) increase self-disclosure.
C) maintain the same level of self-disclosure.
D) disclose in relation to how much your partner does.

A

A) decrease self-disclosure.

50
Q

The comfort and support that are needed in a relationship can be improved and maintained through
A) compliance gaining.
B) affinity seeking strategies.
C) socially decentring and adopting an other-oriented perspective.
D) relational escalation

A

C) socially decentring and adopting an other-oriented perspective.

51
Q 
Checking your perceptions, listening between the lines, and establishing a supporting climate are methods to minimize the occurrence of which kind of conflict?
A) simple conflict
B) ego conflict
C) complex conflict
D) pseudo conflict
A

D) pseudo conflict

52
Q 
When individuals feel personally attacked, which type of conflict is occurring?
A) ego conflict
B) simple conflict
C) pseudo conflict
D) power conflict
A

A) ego conflict

53
Q

The belief that we should eliminate conflict from our relationships reflects the myth that
A) conflict should always be avoided.
B) conflict always occurs because of misunderstanding.
C) conflict can always be resolved.
D) conflict is always a sign of a poor interpersonal relationship.

A

A) conflict should always be avoided.

54
Q

The first phase in the conflict process occurs when
A) a partner views differences as problematic and becomes frustrated.
B) individuals begin seeking ways to manage conflict.
C) a partner becomes aware there are differences between the two partners.
D) individuals communicate with each other about differences.

A

C) a partner becomes aware there are differences between the two partners.

Behavior Management and Crisis Intervention (1 decks)

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