KM Reviewer

Question 1

is knowledge that is easily articulated, codified, stored, and shared, such as manuals, documents, and databases.

Answer 1

Explicit Knowledge

Question 2

is the process of creating, sharing, using, storing, and managing knowledge and information within an organization to improve decision-making, efficiency, and innovation.

Answer 2

Knowledge Management (KM)

Question 3

is knowledge gained through experience, intuition, and skills, making it harder to express and formalize.

Answer 3

Tacit Knowledge

Question 4

is the process of generating new knowledge through interactions, experiences, research, innovation, brainstorming sessions, R&D activities, and collaboration.

Answer 4

Knowledge Creation

Question 5

is the dissemination of knowledge across an organization through meetings, workshops, intranets, social media platforms, and other communication channels.

Answer 5

Knowledge Sharing

Question 6

is the organization and retention of knowledge in databases, document management systems, and knowledge repositories for easy retrieval and accessibility.

Answer 6

Knowledge Storage

Question 7

ensures that stored and shared knowledge is used to improve business processes, decision-making, and foster innovation.

Answer 7

Knowledge Application

Question 8

are centralized repositories that store information such as FAQs, guides, and best practices for easy access.

Answer 8

Knowledge Bases

Question 9

help organize, store, and retrieve documents and files efficiently.

Answer 9

Document Management Systems (DMS)

Question 10

such as Microsoft Teams, Slack, and Trello facilitate communication and teamwork in knowledge sharing.

Answer 10

Collaboration Tools

Question 11

deliver and manage educational content and training programs.

Answer 11

Learning Management Systems (LMS)

Question 12

allow users to create, edit, and share content collaboratively, making knowledge easily accessible.

Answer 12

Wikis

Question 13

is achieved by providing employees with accurate, up-to-date knowledge, enabling quicker and more informed decisions.

Answer 13

Improved Decision-Making

Question 14

happens when KM fosters a culture of continuous learning and idea-sharing.

Answer 14

Enhanced Innovation

Question 15

results from reducing the time spent searching for information, improving productivity and operational workflows.

Answer 15

Increased Efficiency

Question 16

is supported by KM systems that provide access to troubleshooting guides and past resolutions, ensuring faster issue resolution.

Answer 16

Better Customer Service

Question 17

ensures that valuable knowledge is captured and preserved within the organization, even when employees leave.

Answer 17

Knowledge Retention

Question 18

utilizes KM tools like Google Drive and internal wikis to enhance knowledge sharing and collaboration.

Answer 18

Google

Question 19

implements KM through continuous improvement (Kaizen) and knowledge sharing in its Toyota Production System (TPS) to enhance productivity and quality.

Answer 19

Toyota

Question 20

is difficult because it is gained through personal experience and intuition, making it hard to document.

Answer 20

Capturing Tacit Knowledge

Question 21

arises when employees fear losing their competitive edge or job security by sharing knowledge.

Answer 21

Cultural Resistance to KM

Question 22

involves fostering a knowledge-sharing culture through incentives and highlighting KM benefits.

Answer 22

Overcoming Cultural Resistance

Question 23

hinder KM implementation when outdated technology or lack of system integration prevents effective adoption.

Answer 23

Technological Barriers

Question 24

is crucial for KM success because, without leadership backing, KM initiatives may lack resources and struggle to gain traction.

Answer 24

Management Support

Question 25

The Four Modes of Knowledge Creation

Answer 25

Socialization, Externalization, Combination, and Internalization.

Question 26

is sharing tacit knowledge through direct interaction, like mentorship and training.

Answer 26

Socialization (Tacit to Tacit)

Question 27

is articulating tacit knowledge into explicit knowledge, such as documenting best practices.

Answer 27

Externalization (Tacit to Explicit)

Question 28

integrates different explicit knowledge sources to create new insights, like analyzing reports.

Answer 28

Combination (Explicit to Explicit)

Question 29

converts explicit knowledge into tacit knowledge through practice and application.

Answer 29

Internalization (Explicit to Tacit)

Question 30

help experienced employees transfer valuable tacit knowledge to new hires.

Answer 30

Mentoring Programs

Question 31

share explicit knowledge in a structured manner.

Answer 31

Training Sessions

Question 32

preserves knowledge for future reference and learning.

Answer 32

Documentation

Question 33

facilitate real-time knowledge sharing through intranets, wikis, and communication tools.

Answer 33

Collaborative Platforms

Question 34

encourage collaboration between departments, ensuring diverse knowledge exchange.

Answer 34

Cross-Functional Teams

Question 35

allow knowledge to be accessed from anywhere, enhancing flexibility and collaboration.

Answer 35

Cloud-based platforms

Question 36

support knowledge storage by providing an internal platform for storing and sharing knowledge within an organization.

Answer 36

Intranets

Question 37

process of applying stored knowledge to improve processes and decision-making.

Answer 37

Knowledge utilization

Question 38

exemplifies a knowledge society by investing heavily in education, innovation, and ICT, leading to high R&D and internet penetration.

Answer 38

Finland

Question 39

became a knowledge society through significant investments in education and technology, driving rapid economic growth.

Answer 39

South Korea

Question 40

is an entity that systematically manages its knowledge assets to achieve its goals.

Answer 40

knowledge organization

Question 41

encourages cross-functional knowledge sharing.

Answer 41

matrix structure

Question 42

enabling dynamic knowledge sharing and innovation through interconnected teams.

Answer 42

network structure

Question 43

defined by collaboration, valuing knowledge, continuous learning, and trust.

Answer 43

knowledge-sharing

Question 44

three main KM strategies

Answer 44

codification, personalization, and hybrid strategies.

Question 45

combination of codification and personalization strategies to leverage both explicit and tacit knowledge.

Answer 45

hybrid KM strategy

Question 46

the most balanced approach as it enhances knowledge accessibility while maintaining valuable personal interactions.

Answer 46

hybrid strategy

Question 47

are the structured activities and workflows undertaken to achieve goals and objectives.

Answer 47

Organizational processes

Question 48

are tangible outputs of knowledge work, such as books, reports, FAQs, and recorded data.

Answer 48

Knowledge products

Question 49

process of converting tacit knowledge into explicit knowledge and vice versa.

Answer 49

Knowledge capture

Question 50

contributes to competitive advantage by fostering innovation and continuous improvement within the organization.

Answer 50

Knowledge creation

Question 51

interactive process of communicating knowledge to target audiences so it can be used to bring about change.

Answer 51

Knowledge dissemination

Question 52

ready for dissemination when research findings are reliable, valid, and significant enough to be of major importance to knowledge users.

Answer 52

Knowledge

Question 53

The three levels of knowledge transfer (KT) activities

Answer 53

diffusion, dissemination, and implementation.

Question 54

The concept of Communities of Practice (CoP) was introduced by

Answer 54

Lave and Wenger (1991)

Question 55

is a group of individuals who share a common concern or passion and learn from each other through social interaction.

Answer 55

A Community of Practice (CoP)

Question 56

consists of the values, beliefs, and assumptions that influence what individuals choose to see and absorb within an organization.

Answer 56

Organizational culture

Question 57

The three levels of organizational culture according to Schein (1992)

Answer 57

artifacts, espoused values, and assumptions.

Question 58

The concept of the Learning Organization was popularized by

Answer 58

Peter Senge

Question 59

is an organization with an ideal learning environment that continuously evolves to align with its goals.

Answer 59

Learning Organization

Question 60

Senge’s five disciplines of a Learning Organization

Answer 60

systems thinking, personal mastery, mental models, building shared vision, and team learning.

Question 61

is understanding the organization as a complex system where all parts are interconnected.

Answer 61

Systems thinking

Question 62

is an individual's commitment to lifelong learning and personal development.

Answer 62

Personal mastery

Question 63

in organizational learning are deeply ingrained assumptions and generalizations that shape how people understand the world and take action.

Answer 63

Mental models

Question 64

Peter Senge’s three leadership roles in a Learning Organization are

Answer 64

Designer, Leader as Teacher, and Leader as Steward.

Question 65

creates a common vision with shared values and purpose, develops policies and strategies that align with business decisions, and establishes learning processes for continuous improvement.

Answer 65

Leader as Designer

Question 66

helps employees recognize and reshape their mental models to better understand the root causes of problems.

Answer 66

A Leader as Teacher

Question 67

leads with a sense of purpose and commitment to building a better organization rather than just exercising authority.

Answer 67

A Leader as Steward