KK9: CSR

Question 1

Corporate social
responsibility (CSR) 

Answer 1

is the ethical conduct
of a business beyond
legal obligations, and
the consideration of
social, economic, and
environmental impacts
when making business
decisions.

Question 2

CSR considerations for processes 

Answer 2

using technology that performs tasks in a precise and consistent manner to reduce the
amount of defective products discarded in production.
* developing methods to capture and recycle unused or excess input materials, allowing them
to be reused in the operations system.
* implementing operations strategies, such as Just in Time and lean management, to reduce
the number of materials being unnecessarily wasted.
* disposing of any harmful waste that cannot be treated, in a responsible and safe manner.
* developing policies that promote the efficient use of energy in the workplace, such
as switching off all machinery and lights after use.
* training employees on how to minimise waste when executing production tasks.

Question 3

CSR considerations for inputs

Answer 3

sourcing inputs locally, rather than from overseas suppliers, to reduce transport emissions
and minimise the business’s carbon footprint.
* sourcing inputs from suppliers that use environmentally-sustainable methods when
extracting and harvesting natural resources.
* implementing operations strategies, such as forecasting and Just in Time, to reduce the risk
of over-ordering inputs that may later be discarded due to expiry or damage.
* purchasing energy-efficient machinery for production.
* installing reusable, renewable, and/or clean energy sources in the business.

Question 4

CSR considerations for outputs

Answer 4

developing an alternative product that is more environmentally friendly than the business’s
current good or service.
* creating products that have recyclable or biodegradable elements at the end of their lifecycle.
* eliminating as much plastic as possible in the packaging and creation of the final product.
* delivering products to retailers in bulk to reduce the business’s carbon emissions from
transportation.
* offering customers incentives for returning the product at the end of its life cycle so that it can
be properly recycled or reused.
* providing clear labelling on a product about appropriate methods of disposal.