Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

BUSINESS MANAGEMENT UNIT 2 > KK3 > Flashcards

KK3 Flashcards

1
Q

Human Resource Management

A

management of the r/ship bw the employer and employees. involves the recruitment, training, development and dismissal of staff

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

employee cycle

A

process of employing staff thru to eventual termination of employment
1. attract
2. develop
3. maintain
4. terminate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

employee cycle
1. attract

A

attracting employees to bus, thru word of mouth/pos brand marketing = build pos bus image

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

employee cycle
2. develop

A

professional growth + training to enhance position w in bus. bus = invested in securing future. employee = commitment + loyalty to bus

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

employee cycle
3. maintain

A

making sure employees are satisfied w their job by promoting a positive corp culture.

if corp culture = poor ☞▲ employee turn over ☞ ▲ $$’s 4 replacement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

employee cycle
4. terminate

A

bus need to have a conversation to understand why employees leave = key to retain best employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Human resource planning

A

the stage where the employer must plan the # of employees req and comp this to the # of employees they have.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Workforce Planning

A

the process of planning w/force supply and demand, to ensure that an bus has the 👍🏽 people w the 👍🏼 skills.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

staff turnover

A

amount of staff leaving bus t/f need to be replaced

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

factors a bus should consider when recruiting staff

A

experience, skill, age, ability, cost

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

types of tech devel on staffing needs

A

training - virtual class, online training
recruiting - online recruitment/ applications
maintaining - staff management syst, online payment, work @ home ☞▲ satisfaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

negative impacts of tech devel on staffing needs

A
  1. time to train to use new tech
  2. upksill t/f adjust pay rates
  3. ▼ in staff req - impact job security
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

positive impacts of tech on staffing needs

A

1. ▼ $$ bc ▲efficiency
2. ▼ staffing levels t/f ▼ wage expenditure
3. capitalise on opportunities to improve areas that were not prev viable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

job analysis

A

the study of employees to determine duties performed, time req for duties, responsibilities involved and equipment required

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

job analysis examines

A

job activités, equip used, degree of supervision needed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

job description

A

written statement describing emp duties, tasks + responsibilities to job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

job specification

A

`list of key qual needed for a job eg education skills, experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

job design

A

the kind of tasks emp perform in their jobs, they include a variety of tasks to keep emp interested and motivated (j rotation, j enlargement, j enrichment)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

job rotation

A

moving employees bw diff tasks to promote experience and variety

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

job enlargement

A

▲ scope of employment duties + repsonsibilities eg. trusting to lock up

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

job enrichment

A

strat used to motivate empl by giving them ▲ responsibility + variety in job eg. organise exercusion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

recruitment

A

process of ID,attract,interview, select and hire employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

internal recruitment

A

fill job vancancies w ppl already empl in bus. WOM/ announcements/ posters

24
Q

internal recruitment PROS

A

already fam w bus objectives and cult
creates a career path w in bus to reward value emp

25
Q

internal recruitment CONS

A

no one sustainable w in bus
1+ applicants apply ☞ conflict w in bus

26
Q

external recruitment

A

filling vacancies OUTSIDE the bus
social media/emp agencies/ radio ads

27
Q

external recruitment PROS

A

wider range
bring new ideas + fresh approaches

28
Q

external recruitment CONS

A

▲time to train
qual emp w in may resent new emp

29
Q

selection methods

A

selecting candidates w the right skills and quals to fill vacancies.

30
Q

poor selection option

A

▲cost bc training
▲ job dissatisfaction + turnover
absenteeism rate▲
accident + defect rate

31
Q

selection options

A

Tests
online selection
interview background checks
medical examination
psychological test
work test

32
Q

interview pros

A

☞employer meet employees so can make judgement
☞applicant opportunity to ask q’s

33
Q

interview cons

A

☞don’t assess actual skills
☞may X be honest

34
Q

psych testing pro

A

☞insight to personality of applicant
☞assess skills, leadership and decision making of applicant

35
Q

psych testing con

A

☞relies on honesty
☞may X be accurate

36
Q

work testing pro

A

☞assess actual skills
☞allow future work collegues opp to see diff applicants in action

37
Q

work testing cons

A

☞X test broad skills e.g leadership
☞artificial environment e.g applicant nervous -> X demonstrate actual skills

38
Q

online selecting pros

A

☞convenient
☞wide variety

39
Q

online selecting cons

A

☞impersonal- X actual person performing task
☞may X be secure e.g hacked

40
Q

employer expectations

A

what the employer expects employees will abide by in their t&c’s to remain loyal to bus

41
Q

types of employer expectations

A
  1. contracts of employment - sets the T&Cs of employment
  2. bus loyalty - conduct in a proper and ethical manner
  3. terms of notice - sets an expectation for how much notice is req when wishing to leave the bus
42
Q

employee expectations

  1. conditions of employment
A

detailed in employment contract, employee must comply w conditions eg. hrs of work, pub hol pay, annual leave, sick leave

43
Q

employee expectations

  1. remuneration
A

financial benefit received for work eg. wage/bonus

  • ▲ productivity bc ▲ motivation
  • ▲ loyalty + commitment
44
Q

employee expectations

3.job security

A

state of having a secure job w out worrying about future
☞▲loyalty/motivation t/f ▲ productivity

45
Q

employee expectations 4. work - life balance

A

right combo devoted to work + personal life balance

▼ stress tf ▲ attendence + motiv ☞ ▲ prod

46
Q

inductions

A

inducing employees into the business with the aim of familiarising employees w bus pol + proc by supporting them w the relevant info for their role.

46
Q

method 1 of inductions…
E-learning

A

info delivered electronically eg. computer thru online modules where empl answer Q’s about a bus pol and proc

47
Q

method 2 of inductions…
On the job training

A

hands on method to develop skills in w/place where new emplee is coached by an existing emplee

48
Q

method 3 of inductions…
mentoring

A

senior emplee assisting a new emplee in develop skills req to support emp to perforn tasks

49
Q

method 4 of inductions…
Induction pack

A

phys or elect folder w info dor new emps includ docs w pol + proc, employer expecta, and any necessary paperwork eg. bank accounts + superannunation froms

50
Q

method 5 of inductions…
meetings

A

meetings w current staff + new emp so current emp can intro themselves and address any concerns they may have

51
Q

LEGAL REQ
occupational health and safety

A

prov a safe working enviro + ensure fair + equal treatment eg. prov necessary training

52
Q

LEGAL REQ
equal employ opps

A

illegal for emp to discrim based on personal chara eg. age, physical features, race, gender

53
Q

CSR
CSR in recruitment

A

process which eliminates bias and focuses solely on merit of applicant
- devel diversity
- ensure fair and = recruitment process

54
Q

CSR
CSR in employment expectations

A

prov benefits that exceed min legal req eg. flex work hours, + $$, ☞ ▲ job sat t/f ▲ prod bc feel valued

55
Q

diversity issues when recruiting staff

G/E/N/A/D/D

A

gender- need balance
ethnicity- rep of diff ethinicities
nepotism- suitability of job pos w out referencing r/ships to existing staff
disabilities- recruit + ensure diabil access eg, ramps
disadv groups- eg. refugees/homless

56
Q

types of CSR in employment expectations
R/WF/ML/HC

A

remuneration- pay above min wage
w/place flex- flex working conditions to improve W-L balance
maternity leave- extending past legal req
health care- prov med + gen HC support

BUSINESS MANAGEMENT UNIT 2 (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions