KK3 Flashcards
Human Resource Management
management of the r/ship bw the employer and employees. involves the recruitment, training, development and dismissal of staff
employee cycle
process of employing staff thru to eventual termination of employment
1. attract
2. develop
3. maintain
4. terminate
employee cycle
1. attract
attracting employees to bus, thru word of mouth/pos brand marketing = build pos bus image
employee cycle
2. develop
professional growth + training to enhance position w in bus. bus = invested in securing future. employee = commitment + loyalty to bus
employee cycle
3. maintain
making sure employees are satisfied w their job by promoting a positive corp culture.
if corp culture = poor ☞▲ employee turn over ☞ ▲ $$’s 4 replacement
employee cycle
4. terminate
bus need to have a conversation to understand why employees leave = key to retain best employees
Human resource planning
the stage where the employer must plan the # of employees req and comp this to the # of employees they have.
Workforce Planning
the process of planning w/force supply and demand, to ensure that an bus has the 👍🏽 people w the 👍🏼 skills.
staff turnover
amount of staff leaving bus t/f need to be replaced
factors a bus should consider when recruiting staff
experience, skill, age, ability, cost
types of tech devel on staffing needs
training - virtual class, online training
recruiting - online recruitment/ applications
maintaining - staff management syst, online payment, work @ home ☞▲ satisfaction
negative impacts of tech devel on staffing needs
- time to train to use new tech
- upksill t/f adjust pay rates
- ▼ in staff req - impact job security
positive impacts of tech on staffing needs
1. ▼ $$ bc ▲efficiency
2. ▼ staffing levels t/f ▼ wage expenditure
3. capitalise on opportunities to improve areas that were not prev viable
job analysis
the study of employees to determine duties performed, time req for duties, responsibilities involved and equipment required
job analysis examines
job activités, equip used, degree of supervision needed
job description
written statement describing emp duties, tasks + responsibilities to job
job specification
`list of key qual needed for a job eg education skills, experience
job design
the kind of tasks emp perform in their jobs, they include a variety of tasks to keep emp interested and motivated (j rotation, j enlargement, j enrichment)
job rotation
moving employees bw diff tasks to promote experience and variety
job enlargement
▲ scope of employment duties + repsonsibilities eg. trusting to lock up
job enrichment
strat used to motivate empl by giving them ▲ responsibility + variety in job eg. organise exercusion
recruitment
process of ID,attract,interview, select and hire employees
internal recruitment
fill job vancancies w ppl already empl in bus. WOM/ announcements/ posters
internal recruitment PROS
already fam w bus objectives and cult
creates a career path w in bus to reward value emp
internal recruitment CONS
no one sustainable w in bus
1+ applicants apply ☞ conflict w in bus
external recruitment
filling vacancies OUTSIDE the bus
social media/emp agencies/ radio ads
external recruitment PROS
wider range
bring new ideas + fresh approaches
external recruitment CONS
▲time to train
qual emp w in may resent new emp
selection methods
selecting candidates w the right skills and quals to fill vacancies.
poor selection option
▲cost bc training
▲ job dissatisfaction + turnover
absenteeism rate▲
accident + defect rate
selection options
Tests
online selection
interview background checks
medical examination
psychological test
work test
interview pros
☞employer meet employees so can make judgement
☞applicant opportunity to ask q’s
interview cons
☞don’t assess actual skills
☞may X be honest
psych testing pro
☞insight to personality of applicant
☞assess skills, leadership and decision making of applicant
psych testing con
☞relies on honesty
☞may X be accurate
work testing pro
☞assess actual skills
☞allow future work collegues opp to see diff applicants in action
work testing cons
☞X test broad skills e.g leadership
☞artificial environment e.g applicant nervous -> X demonstrate actual skills
online selecting pros
☞convenient
☞wide variety
online selecting cons
☞impersonal- X actual person performing task
☞may X be secure e.g hacked
employer expectations
what the employer expects employees will abide by in their t&c’s to remain loyal to bus
types of employer expectations
- contracts of employment - sets the T&Cs of employment
- bus loyalty - conduct in a proper and ethical manner
- terms of notice - sets an expectation for how much notice is req when wishing to leave the bus
employee expectations
- conditions of employment
detailed in employment contract, employee must comply w conditions eg. hrs of work, pub hol pay, annual leave, sick leave
employee expectations
- remuneration
financial benefit received for work eg. wage/bonus
- ▲ productivity bc ▲ motivation
- ▲ loyalty + commitment
employee expectations
3.job security
state of having a secure job w out worrying about future
☞▲loyalty/motivation t/f ▲ productivity
employee expectations 4. work - life balance
right combo devoted to work + personal life balance
▼ stress tf ▲ attendence + motiv ☞ ▲ prod
inductions
inducing employees into the business with the aim of familiarising employees w bus pol + proc by supporting them w the relevant info for their role.
method 1 of inductions…
E-learning
info delivered electronically eg. computer thru online modules where empl answer Q’s about a bus pol and proc
method 2 of inductions…
On the job training
hands on method to develop skills in w/place where new emplee is coached by an existing emplee
method 3 of inductions…
mentoring
senior emplee assisting a new emplee in develop skills req to support emp to perforn tasks
method 4 of inductions…
Induction pack
phys or elect folder w info dor new emps includ docs w pol + proc, employer expecta, and any necessary paperwork eg. bank accounts + superannunation froms
method 5 of inductions…
meetings
meetings w current staff + new emp so current emp can intro themselves and address any concerns they may have
LEGAL REQ
occupational health and safety
prov a safe working enviro + ensure fair + equal treatment eg. prov necessary training
LEGAL REQ
equal employ opps
illegal for emp to discrim based on personal chara eg. age, physical features, race, gender
CSR
CSR in recruitment
process which eliminates bias and focuses solely on merit of applicant
- devel diversity
- ensure fair and = recruitment process
CSR
CSR in employment expectations
prov benefits that exceed min legal req eg. flex work hours, + $$, ☞ ▲ job sat t/f ▲ prod bc feel valued
diversity issues when recruiting staff
G/E/N/A/D/D
gender- need balance
ethnicity- rep of diff ethinicities
nepotism- suitability of job pos w out referencing r/ships to existing staff
disabilities- recruit + ensure diabil access eg, ramps
disadv groups- eg. refugees/homless
types of CSR in employment expectations
R/WF/ML/HC
remuneration- pay above min wage
w/place flex- flex working conditions to improve W-L balance
maternity leave- extending past legal req
health care- prov med + gen HC support
