Kickoff and Implementation

Question 1

What is the first thing we do on Basecamp after every stand up call?

Answer 1

Recap

Question 2

How do you counter an attempt to agenda hijack during an implementation?

Answer 2

We must cover the agenda items and that will take about X amount of our scheduled time. We can cover this additional topic after that if you’d like or we can schedule a call after our meeting to cover this explicitly.

Question 3

What is the one thing we make sure to do when a customer does something we don’t suggest?

Answer 3

Document it in Basecamp