KEYWORDS Flashcards

Question

SCM (Supply Chain Management)

Answer 1

(pg. 338) The efficient management of the flows of material, data, and payments along the companies in the supply chain, from suppliers to consumers.

Answer 2

(pg. 338) - CRM systems help create a total view of customers to maximize share-of-wallet and profitability. - CRM is also a business strategy to segment and manage customers to optimize CLV(Customer Lifetime Value)

Answer 3

(pg. 338) ERP is the software infrastructure that integrates an enterprise's internal applications, supports its external business processes, and links to its eternal business partners.

Answer 4

Conduct a financial investigation or of internal controls

Answer 5

set of written instructions on how to perform a function or activity. Provide a framework for complex tasks.

Answer 6

provide data about the quality of incoming materials and parts, as well as the quantity of in process, semi-finished, and finished products.

Answer 7

control day-to-day shop floor activities.

Answer 8

system of policies and procedures to prevent and detect illegal acts committed by managers, employees, customers, or business partners against a company's interests

Answer 9

a document used to communicate the company's goals and the actions needed to achieve them

Answer 10

``` Segregation of duties Job Rotation Oversight Safeguarding of Assets IT Policies ```

Answer 11

Condition when business users suffer from too much data that interferes with their ability to focus and be productive

Answer 12

means that a failure in one component can't bring down the entire system

Answer 13

Claim made by an injured party against an employer who knew or should have known about an employee's background that indicates a dangerous or untrustworthy character

Answer 14

Refers to a phenomenon where social users are concerned about privacy, but their behaviors contradict these concerns to an extreme degree

Answer 15

Characteristics identified by law that cannot be used in the hiring process

Answer 16

Every component is backed up by an alternative in case it fails

Answer 17

Refers to driving around sniffing out and mapping the physical location of the world's Wi-Fi routers . Wardriving is also hacking technique, and invasion of privacy, and information security risk

Answer 18

is biased or prejudicial treatment in recruitment, hiring, or employment based on certain characteristics, such as age, gender, and genetic information, and is illegal in the United States.

Answer 19

Best practice provisions are: 1. Have either a third party or a designated person within the company who does not make hiring decisions do the background check. 2. Use only publicly available information. Do not friend someone to get access to private information. 3. Do not request username or passwords for social media accounts.

Answer 20

Application programming interface (API). APIs facilitate the transfer of data from one website app to another. APIs can be either proprietary or open source. Use of a proprietary API requires the developer to pay a fee to gain access to data.

Answer 21

The practice of funding a project or venture by raising monetary contributions from a large number of people.

Answer 22

a model of problem solving and idea generation that marshals the collective talents of a large group of people.

Answer 23

A Web application that combines information from two or more sources and presents this information in a way that creates some new benefit or service.

Answer 24

Combine data from internal business sources (e.g., sales records, customer information, etc.) and/or information from external sources for enhanced usefulness and productivity.

Answer 25

An application programming interface (API) that anyone can use, usually for free.

Answer 26

An extension of the World Wide Web that utilizes a variety of conventions and technologies and languages developed by the W3C that allow machines to understand the meaning of web content.

Answer 27

A collection of web applications, based on Web 2.0 technology and culture, that allows people to connect and collaborate with others by creating and sharing digital content.

Answer 28

The new technologies, often called Web 2.0, that dramatically increase the ability of people to interact with businesses and each other, sharing and finding information, and forming relationships.

Answer 29

A formal listing of the policies, liability limits, fees, and user rights and responsibilities associated with using a particular service. Users are typically required to acknowledge they have read, understand and agree to the terms of the TOS before they are allowed to use the service.

Answer 30

A term used to describe a phase of World Wide Web evolution characterized by dynamic webpages, social media, mashup applications, broadband connectivity, and user-generated content.

Answer 31

The spontaneous effort of people using online tools to obtain information, support, ideas, products, and bargaining power from each other.

Answer 32

A technology that superimposes a computer-generated image onto an image of the real world to provide information or entertainment. Business-to-business (B2B): Markets in which the buyers, sellers, and transactions involve only organizations, not individual consumers.

Answer 33

The emerging generation of young people who are growing up in a world of broadband connections, constant connectivity, and related technology and who become uncomfortable if they do not have access to it.

Answer 34

Typically, a member of an older age cohort that may be increasingly comfortable with technology but much less likely to incorporate mobile technology into their shopping behavior.

Answer 35

The first generation to have grown up surrounded by digital devices (i.e., computers, smartphones, digital cameras, and video recorders, etc.) and Internet connectivity.

Answer 36

Also called corporate purchasing, deals with the transactional elements of buying products and services by an organization for its operational and functional needs.

Answer 37

It refers to the reengineered procurement process using e-business technologies and strategies.

Answer 38

The buying or selling of goods and services using a wireless, handheld device such as a cell phone or tablet (slate) computer.

Answer 39

Transactions involving relatively small sums of money.

Answer 40

A marketing strategy that uses information from a mobile device’s GPS or customer’s mobile check-in on a social network to determine the content of marketing communications they receive on the device (e.g., advertisements, coupons, special offers).

Answer 41

The effort by retailers to fully integrate both traditional and emerging methods to influence consumers.

Answer 42

Using mobile search engine for locating product reviews and price comparisons while shopping in brick-and-mortar stores.

Answer 43

A list of major, approved information system projects that are also consistent with the long-range plan. Expectations for sourcing of resources in the project or applications portfolio should be driven by the business strategy.

Answer 44

Cloud services, have to integrate back to core internal systems . That is, edge services have to connect and share data with enterprise systems such as order and inventory management, ERP, CRM, SCM, legacy financial, and HR systems and on mobile and social platforms.

Answer 45

Shapes the direction of IT investments over the next one to five years to maximize business value and shareholder wealth.

Answer 46

Confirm what has already happened. They evaluate outcomes and achievements.

Answer 47

Sourcing that is done off-shore.

Answer 48

Work or development that can be sourced to consulting companies or vendors that are within the same country.

Answer 49

When a client enters into a long-term contract with a vendor, the vendor changes financial terms at some point or overcharges for unanticipated enhancements and contract extensions.

Answer 50

The vendor develops a strategic application for a client and then uses it for other clients.

Answer 51

The vendor deliberately underperforms while claiming full payment, for example, billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

Answer 52

A team of managers and staff representing various business units that establish IT priorities and ensure the IT department is meeting the needs of the enterprise.

Answer 53

Any activity that enhances the value of a product or service to consumers, thereby creating value for the company. Advanced IT, reliability, and brand reputation are examples.

Answer 54

A specification of the project plan that has been formally reviewed and agreed upon. It should be changed only through a formal change control process.

Answer 55

The longest path of tasks through a project, as shown on a Gantt chart. A delay of any task on the critical path will delay the project.

Answer 56

The outputs or tangible things that are produced by a business process. Common deliverables are products, services, actions, plans, or decisions, such as approval or denial of a credit application. Deliverables are milestones, produced in order to achieve specific objectives.

Answer 57

Horizontal bar chart that graphically displays the project schedule.

Answer 58

Used to manage the project work effort, monitor results, and report meaningful status to project stakeholders.

Answer 59

Structured methodology to plan, manage, and control the completion of a project throughout its lifecycle.

Answer 60

A document that lets everyone know who is responsible for completion of tasks.

Answer 61

Refers to the growth of the project, which might seem inconsequential—at least to the person who is requesting that change. Scope creep is the piling up of small changes that by themselves are manageable, but in aggregate are significant.

Answer 62

Defines the project plan, but does not offer any options or alternatives in the scope.

Answer 63

The traditional system development method for large IT projects, such as IT infrastructure or an enterprise system.

Answer 64

Three attributes–time, scope, and cost–that must be managed effectively for successful completion and closure of any project.

Answer 65

List of tasks in a project shown in sequential order, resources allocated to each task, and schedule.

Answer 66

* High Maintenance Costs – Maintaining and upgrading legacy systems are some of the most difficult challenges facing CIOs * Inflexibility – Legacy architectures were not designed for flexibility * Integration Obstacles – Legacy systems execute business processes that are hardwired by rigid, predefined process flows. The hardwiring makes integration with other systems difficult, if not impossible.

Answer 67

* To Generate revenue * Increase efficiency * Cut operational costs * Offshoring has become a more accepted IT strategy

Answer 68

Refers to the three attributes that must be managed effectively for successful completion and closure of any project 1. Scope – Definition of what the project is supposed to accomplish 2. Time – Start/End Date, duration 3. Cost – Estimation of the amount of money that will be required to complete the project.