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Wjac Hospitality > Key Word > Flashcards

Key Word Flashcards

1
Q

What is hospitality

A

The business of providing people with accommodation meals and drinks in a variety of places away from their homes

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2
Q

What is a establishment

A

A place where a business or organisation operates from

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3
Q

What is a client

A

A person/business/organisation using hospitality and catering services

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4
Q

What is catering

A

Providing a food and beverage service to people in a particular place

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5
Q

What is a caterer

A

A business or person who manages the peroration,delivery,and presentation of food for clients

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6
Q

What is the chef de cuisine’s role?

A

The executive head chef. In charge of the whole kitchen, menu development and all staff

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7
Q

What is the brigade’s name given to apprentice chefs?

A

Commis chef

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8
Q

Describe the role of a poissonnier, what do they cook?

A

Cook all fish and seafood dishes

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9
Q

What does an expeditor do?

A

Food runner/co-ordinator. Relays messages between customers, waiting staff, bar staff and kitchen. Supports by taking food to tables, clearing tables help to ensure a smooth and efficient workflow

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10
Q

Which member of the kitchen brigade makes cold/frozen desserts?

A

Glacier

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11
Q

Define commercial

A

Aim to make a profit

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12
Q

Define residential

A

Provide a place to stay/sleep

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13
Q

Are the following commercial, residential or both. Hotel/motel/hostel

A

Both

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14
Q

NHS hospitals

A

Residential

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15
Q

Airlines

A

Commercial

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16
Q

Education

A

Neither

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17
Q

Name one client group

A

Families

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18
Q

Name one type of counter service

A

Fast food

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19
Q

Describe free-flow

A

Different food and drink served at different counter pay at central till

20
Q

Name one type of table service

A

Family style

21
Q

Gueridon is also known as

A

Trolley service

22
Q

Transport catering happens on

A

Trains, planes and ships

23
Q

Name an example of personal service

A

Deliveroo/Uber eats

24
Q

How many stars can a hotel gain

A

5

25
Q

What is the hygiene system rated out of

A

5

26
Q

Who carries out the hygiene rating

A

Food standard agency

27
Q

What are the stars award called

A

Michelin stars

28
Q

What are the flowers awarded called

A

AA Rosettes

29
Q

What are they awarded for

A

Outstanding food quality ingredients level of skill

30
Q

What being inspected for hotel stars. Name 2

A

Opening times and disabled access

31
Q

Name the 4 job role sectors in H&C

A

Manager, Administrator, back of house, front of house

32
Q

Who is the top of the kitchen brigade

A

Executive head chef

33
Q

Who is the top of the hotel job structure

A

General manager

34
Q

Who is higher in the hierarchy? general manager or head chef

A

General manager

35
Q

What is a personal attribute

A

A quality it personality trait

36
Q

Name a personal attribute

A

Hygienic/food team player

37
Q

Name a training organisation

A

UCAS

38
Q

State a way of training staff

A

Online courses

39
Q

What is remuneration

A

Reward in wage/salary

40
Q

Name an example of remuneration

A

Tips

41
Q

Name a contract type

A

0 hour

42
Q

What age are you automatically enrolled into a pension (after earnings of £10,000)

A

22 years old

43
Q

What is the calculation for gross profit

A

Selling price-ingredient cost

44
Q

What is the calculation for net profit

A

Selling price-total cost

45
Q

Name 2 ways to improve technology in and H&C provision

A

Apps
social media

46
Q

Name three political factors in place

A

Licensing laws, employment laws, health and safety laws

47
Q

How can the media have a positive effect on the H&C business

A

Reaches large customer base
Target specific customer groups
Personal connect business to customer

Wjac Hospitality (1 decks)

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