Key Word Flashcards
What is hospitality
The business of providing people with accommodation meals and drinks in a variety of places away from their homes
What is a establishment
A place where a business or organisation operates from
What is a client
A person/business/organisation using hospitality and catering services
What is catering
Providing a food and beverage service to people in a particular place
What is a caterer
A business or person who manages the peroration,delivery,and presentation of food for clients
What is the chef de cuisine’s role?
The executive head chef. In charge of the whole kitchen, menu development and all staff
What is the brigade’s name given to apprentice chefs?
Commis chef
Describe the role of a poissonnier, what do they cook?
Cook all fish and seafood dishes
What does an expeditor do?
Food runner/co-ordinator. Relays messages between customers, waiting staff, bar staff and kitchen. Supports by taking food to tables, clearing tables help to ensure a smooth and efficient workflow
Which member of the kitchen brigade makes cold/frozen desserts?
Glacier
Define commercial
Aim to make a profit
Define residential
Provide a place to stay/sleep
Are the following commercial, residential or both. Hotel/motel/hostel
Both
NHS hospitals
Residential
Airlines
Commercial
Education
Neither
Name one client group
Families
Name one type of counter service
Fast food
Describe free-flow
Different food and drink served at different counter pay at central till
Name one type of table service
Family style
Gueridon is also known as
Trolley service
Transport catering happens on
Trains, planes and ships
Name an example of personal service
Deliveroo/Uber eats
How many stars can a hotel gain
5
What is the hygiene system rated out of
5
Who carries out the hygiene rating
Food standard agency
What are the stars award called
Michelin stars
What are the flowers awarded called
AA Rosettes
What are they awarded for
Outstanding food quality ingredients level of skill
What being inspected for hotel stars. Name 2
Opening times and disabled access
Name the 4 job role sectors in H&C
Manager, Administrator, back of house, front of house
Who is the top of the kitchen brigade
Executive head chef
Who is the top of the hotel job structure
General manager
Who is higher in the hierarchy? general manager or head chef
General manager
What is a personal attribute
A quality it personality trait
Name a personal attribute
Hygienic/food team player
Name a training organisation
UCAS
State a way of training staff
Online courses
What is remuneration
Reward in wage/salary
Name an example of remuneration
Tips
Name a contract type
0 hour
What age are you automatically enrolled into a pension (after earnings of £10,000)
22 years old
What is the calculation for gross profit
Selling price-ingredient cost
What is the calculation for net profit
Selling price-total cost
Name 2 ways to improve technology in and H&C provision
Apps
social media
Name three political factors in place
Licensing laws, employment laws, health and safety laws
How can the media have a positive effect on the H&C business
Reaches large customer base
Target specific customer groups
Personal connect business to customer
