Key Things to Say to customers on the phone.

Question 1

DTK . What does this stand for and what’s a good example?

Answer 1

Deserve to Know. Ex: we have an amazing sale going on right and and as a loyal customer you Deserve To Know about it.

Question 2

BFY. What does it mean and an example?

Answer 2

Best For You. Ex: Your current vehicle is getting old and it’s likely the warranty is expiring soon and I jus wanted to make sure that it’s still Best For You.

Question 3

IYF. What does it mean and an example?

Answer 3

In Your Favor. Ex: I see you have a 2022 passat and it has low KM, the Market is In Your Favor and demand for your vehicle is at an all time high!

Question 4

CTY. What does it mean and an example?

Answer 4

Courtesy to You. Ex: I’m calling as a courtesy to you, we have a special offer going on that would be beneficial for you to take advantage of!