Key Terms Flashcards
Hospitality
Providing accommodation,food and drinks in a variety of place outside the home
Catering
Providing food and drink services to customers
Commercial establishments
Buisnesses that provide food and drink services and operate to make a profit
Non-commercial
Providers do not need to make a profit
Salary
a fixed regular payment, typically paid on a monthly basis but often expressed as an annual sum, made by an employer to an employee, especially a professional or white-collar worker.
Wadge
a fixed regular payment earned for work or services, typically paid on a daily or weekly basis.
Holiday entitlement
Employees are entitled to 28 days holiday inclusive of bank holidays. It will be the employees’ choice whether to book the extra bank holiday off. This is because the employee can use the 28-day holiday allowance to book time off on any of the bank holidays, including the additional bank holiday.
Pension
An investment fund that an employee and their employer pay in to,which is paid out when the employee retires from work
Sickness pay
In the United Kingdom statutory sick pay is paid by an employer to all employees who are off work because of sickness for longer than 3 consecutive workdays but less than 28 weeks and who normally pay National Insurance contributions, often referred to as earning above the Lower Earnings Limit.
Rates of pay
the amount of money workers are paid per hour, week, etc.
Tips,bonuses and rewards
An additional pay given at the end of a period of time or work
Counter service
•customers choose food from a display
•customers queue to pay before they eat the food
•food can be eaten in a place or taken away
E.g. buffet, fast food, carvery
Table service
•Waiting staff take food orders and serve customers seated at a table
• Large restaurants divide tables into areas called stations
• Banquets, wedding receptions, etc. - guests are served by teams of waiting staff
• Food is more expensive in order to pay the wages of the waiting staff
• Gueridon system (trolley / moveable service)
- Cooking / preparing food at the table to entertain customers
Transport catering
Careful planning is needed to make sure that:
• Food is kept safe to eat
• Different customer needs are catered for
Trains
- Restaurant carriages on some long-distance trains
- Takeaway cafeteria or trolley service available
Aeroplanes
- Frozen or cook-chilled meals provided on long-distance flights - heated by microwaves
- Trolley drink and snack service available on many short-distance flights
Ships
- Cruise ships provide a variety of food service options
- Ferries usually have a cafeteria service
What is the difference between a residential and non residential.
Residential provides over night services non residential not able to sleep over night. Residential e.g. hotel,bnb, cruise ship. Non-residential resturante, cafe
