Kaizen Flashcards
What does HCBS stand for and one requirement to providing HCBS?
Home and Community Based Services. Must be provided in the greater community have an action plan that is person centered, time bound, measurable and changed when the client meets goals
What services does job connections provide our clients and staff?
Resume Creation, Job search and leads, Interview skills, mock interview practice
Name at least 2 ways to gather information from those you serve
Intake, satisfaction surveys, ISP, LTS client meetings, suggestion box, stakeholder meetings, Client rights and the GICW complaint procedure
What is the difference between client rights and basic human rights?
Human rights are for everyone including clients; clients have extra rights such as the right to protection from abuse, confidentiality, advance written notice of program changes,
When should an incident report be filed?
For any unusual circumstances involving behaviors, health and safety, or home issues as needed.
What are two types of natural disasters; Name the emergency location for your facility?
Earthquake, tornado, flood, Portland store
What information is in the Red evacuation binder?
Client detail sheets, Missing person plan, Protocols, Drug side effects, Natural disaster plan, ISP approval forms, Release of information, ISP approval to GICW property
Name one out of three outcomes of job development as it relates to our clients?
- To promote client integration 2. To support successful employment consistent with clients’ personal career goals 3. To promote interaction with people without disabilities
What is one method of de-escalation if a client is showing signs of escalation?
Talk calmly, re-direct the client’s attention, ask for assistance, ask the client if they would like to take a break,
What are steps to remember when there is a fire?
Stay calm, use the nearest exit, ensure the client you are responsible is with you
What and where are the emergency numbers required to be posted and located?
911, fire, poison control, County crisis line, Director of Vocational Services, Non-emergency police line, Program manager and case manager. Phone list should be posted in close proximity to all phones used by staff
What steps must be followed when there is a medical emergency?
Remain calm, Call AMR or 911 if immediate danger of health or safety, Notify GICW manager, or designee and CM, or Designee, If needed LTS staff may need to escort the client to the hospital and wait until a care provider arrives, complete an incident report and notify the director of vocational services, directors of HR, LTS administrator of designated representative as soon as possible
Name 3 out of the 9 types of abuse
Physical, sexual, verbal, financial, neglect, abandonment, death, wrongful restraint, involuntary seclusion
Who is certified to use the BBP Kit?
In the cabinet under the sink, all LTS staff are trained in BBP procedures annually. (PDX is under living skill sink)
What are you required to have and carry before driving a GICW vehicle with clients?
A valid driver’s license and annual training in a GICW vehicle Community folder. first aid kit and emergency kit
What services does GICW offer clients?
Employment Path Facility/Community, Job development, Discovery, Supported employment,
Can an Employer compensate a client below minimum wage or withhold benefits or compensation?
No
What do you need to do if you want to add an item to the Acceptable items list?
Fill out a Kaizen suggest form, review with you supervisor and submit it to the Kaizen manager.
What is our policy for employee’s placing items in the break room refrigerator?
The items must be in a bag name and date should be on the bag. No open containers allowed in the refrigerator
Where is the First Aid/CPR/BBP responders list located at?
The list is located in all safety boards and case managers Office.
