June Exams Flashcards
What is a consumer ?
A consumer is someone who buys or used goods or services
Cash
Ad- Quick, efficient and cost cost effective.
A discount can be negotiated
Dis- Risk of loss or theft
Heavy to carry
Cheque
Ad- Safer than carrying large amounts of cash
A safe way to send money in the post
Dis - no longer accepted in some shops
You could run out of cheques
Debit card
Ad- No debt as money is taken directly from bank
Light and easy to carry
Dis- easily lost
Need a bank account
Some parts of Norway don’t accept debit cards
Credit card
Ad- can be used when travelling
Payment protection on single transactions over £100 and below £3,000
Dis- may tempt over spending
High interest rate
Store card
Ad - special discount
Member benefits
Dis- high interest
Regular monthly payments to be paid off
PayPal
Ad- details are protected
Quick to use
Dis- may forget login
May freeze account
Loan
Ad- you can put money towards a holiday, house etc. And gradually repay
Dis- interest
Higher purchase
Ad - buy now pay later
Dis - if payments aren’t continued the item is confiscated
Name 5 ways to stay safe online
Try not to make online purchases in public places
Protect your personal details
Protect your computer with firewall, anti virus and anti spyware software
Consider using an online directory it lists only the well known websites
Look for https in the Internet address the s stands for secure. And look for a padlock icon in the browser bar and look if the browser bar goes green
What does the consumer law cover
Product quality Returning goods Repairs and replacements Digital content rights Delivery rights Supplying a service
- Product quality
Satisfactory quality - goods shouldn’t be faulty or damaged when you receive them.
Fit for purpose
As described
Returning goods
Full refund within 30 days
Repairs and replacements
After the 30 day period if goods become faulty the retailer must be given one opportunity to repair or replace the goods
Digital content rights
If your download is faulty you are only entitled to a repair or replacement but not money back.
If the repair is unsuccessful you have the right to receive a price reduction
Delivery right
If a retailer fails to deliver within the 30 days or on the date agreed you have the right to reject the purchase and get a full refund
The consumer contracts regulations 2013 covers …
- A trader can no longer charge you for additional items added by a ore ticked box online
- You can cancel a service contract online 14 days after you enter it
- You should get a refund within 14 days of cancelling goods or services online or within 14 days of returning the goods to the trader
The Food safety order (northern Ireland) 1991 covers
It is an offence to produce
Food unfit for human consumption
Has been declared injurious to health
Is falsely or misleadingly labelled or presented
Name an organisation that protects the consumer
Citizens advice bureau / the embassy building Waterloo place
What does the environmental health officers do
Noise pollution
Air pollution
River pollution
Illegal tipping
Factors that affect consumer choice
Personal Cultural Ethical Economic Physiological Psychological Social
What are ethical issues
Can be defined as a problem or situation that requires a perish or organisation to choose between alternatives that must be evaluated as right or wrong. This can also refer to being morally acceptable or not
What is fair trade
A tool for reducing poverty in developing nations. It’s a form of trade that builds good relationships between producers in developing regions of the world and consumers in developed countries
What is anaemia
An illness caused by a low amount of iron in the blood causing tiredness and paleness
