Joint Venture Flashcards
What is private company training?
Up to three 2-hour sessions of private training at the Apple Store. Note: $329 for extra training sessions
Getting Started workshops
Monthly sessions tailored to business professionals to brush up on the basics
IT Sessions
Training for IT departments
What does set up entail?
Transfer existing data - including mail, calendar and address book - from PC or Mac + install software + help connect the network + activate personal web portal
What is priority support?
Speak to a genius over the phone or have own queue at Genius bar
Loan Program
While fixing your computer, can loan a 15-inch MacBook Pro ready with all the necessities
Anytime updates
Business team will run system diagnostics, update software and even clean keyboard and display
Membership Pricing?
$549 for the first five systems and $108 for each additional system - only available at time of purchase.
What’s a “system”?
One Mac, two displays plus any combination of an iPhone, iPad and iPod
Joint Venture company training topics
- Getting started with Mac
- Getting started with iPhone
- Getting started with iPad
- Organising and collaborating with Mac OS X
- iWork Fundamentals
- iWork in depth
- JV getting started
- Strategies & Resources for IT
3 Main points behind what you get with JV?
- Get Set Up
- Get Trained
- Stay Running
Benefits to JV Members?
- Local AND Global support
- Time is Important
- Productive and Self-Sufficient Employees
JV Program Features
- Setup
- Private Company Training
- Exclusive Member Workshops
- Priority Support
- Loaner Program
- AnyTime Updates
JV Reports?
Details on JV Dashboard:
- active memberships
- inactive memberships
- sales performance review
- memberships nearing expiration or expired
- market performance review
- features used
JV Journey Day 1
- Activate memberships
- register products on member website
- Schedule Remote Genius’ Welcome Call
- Schedule Days 10, 100, 200 and 300 as a follow-up task in Engage
Day 10?
- New Member Contact
- Follow up on Welcome Call, and invite members to member website
- Invite and schedule for JV Getting Started workshop
- Ensure hardware is registered by Day 30
Day 100
- review JV Member Dashboard
- contact admin to answer questions about the program and member website, ensuring they know al features
Day 200
- Review member usage with GBI reporting tool
Day 300
- Call about renewal and customer experience
- Suggest invitation to return
Company Training?
- Up to ten employees
- requested at least three weeks in advance to allow for prep
