Job Roles In the Hospitality and Catering Industry Flashcards
What do Managers do in the Hospitality and Catering Industry?
-Responsible for the smooth running of the business
-Responsible for the finances and security
-Employment (and dismissal) of staff
-Staff training, development and promotion
-Responsible for making sure customers are satisfied with the service they receive
Examples of managers in a large hotel?
General Manager
Finance Manager
Sales/Reservations Manager
Front Office Manager
Head Receptionist
And more!
What do Administrators do in the Hospitality and Catering industry?
-Help the business to run smoothly
-sort out and deal with corresondence (letters, emails and phone cells)
-Typing, filing and organisation of paperwork, e.g. staff details,customer bookings, tax forms
-order supplies for the business
-manage events
Examples of Administrators in a large hotel
-Secretaries
-Assistant / Deputy managers
-Accountant
-Cashier
What do Front of house staff do ?
-Represent the business
-Help to promote the reputation of the business (and therefore its level of success)
-work in direct contact with customers
-Take bookings
-Act as a vital link between the customers and the back of house staff
-Help customers to their room
-set up rooms for meetings
Examples in a large hotel of front of house staff
-Receptionists
-Valets and drivers
-Waiters and waitresses
-Bartender
-Cashier
-Concierge
What do back of house staff do?
• Buy and organise supplies
• Prepare and cook food
• Store and organise drinks
• Clean all areas of the hotel
• Make sure that guest rooms, communal areas, dining rooms, conference facilities, bathrooms and other facilities are clean, tidy, safe, pleasant and comfortable
• Maintain all areas (inside and outside) of the hotel building and grounds (e.g. replace light bulbs, mend broken appliances, cut the grass, etc.)
• Maintain security
Examples in large hotel of back of house staff
-Stockroom manager
-Kitchen brigade
-Maintenance team
-Gardeners
-Security guards
