Job requirements, Working conditions Flashcards
A person working in the industry, with an employment contract is:
An employee
A person who hires staff to work for them is:
An employer
A person who works in the industry but doesn’t have an employment contract is:
A worker
A working Time Directive is:
An EU initiative designed to prevent employers requiring their workforce to work excessively long hours, with implications for health and safety - Dictates how many hours people can/should work
A global leader in providing courses across many industries is:
UCAS
UCAS means:
Universities and courses admissions service
CIEH means:
Chartered institute of environmental health
What is direct employment?
Working directly for the industry
What is Indirect employment?
Jobs like drivers and maintenance - still employed but are not trained for the establishment/hospitality
What is the national minimum wage?
The national minimum wage is the minimum pay per hour workers above school leaving age are entitled to
What are staff over 25 entitled to?
The national living wage - which is higher than the national minimum wage
What do the Front of the house do?
Represent the business
Help to promote the reputation of the business (and therefore it’s level of success)
Work in direct contact with customers
Act as a vital link between the customers and the back of house staff
Take bookings
Check customers in and out of the establishment
Deal with customers’ questions and problems
Help customers to their rooms
Set up rooms for meetings
What do the back of house do?
Buy and organise supplies
Prepare and cook food
Store and organise drinks
Clean all areas of the hotel
Make sure the guest rooms, communal areas, dining rooms, conference facilities, bathrooms and other facilities are clean, tidy, safe, pleasant and comfortable
Maintain all areas (inside and outside) of the hotel building and grounds (e.g. replace light bulbs, mend broken appliances, cut the grass, ect)
Maintain security
What do managers do?
Responsible for the smooth running of a business
Responsible for the finances and the security
Employment and dismissal of staff
Staff training, development and promotion
Responsible for making sure customers are satisfied with the service they receive
Plan and develop the business future
Responsible for the health, safety and welfare of the buildings and infrastructure (water, gas, electricity ect)
responsible for making sure the laws on health, safety and Employment are being followed correctly
Deal with problems and complaints
What do administrators do?
Help the business to run smoothly
Sort out and deal with correspondence (letters, emails and phone calls)
Typing, filing and organisation of paperwork, e.g. staff details, customer bookings, tax forms
Order supplies for the business
Manage events
Organise ICT support
Organise the managers diary and appointments
