Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

LODG255 > jargon > Flashcards

jargon Flashcards

1
Q

adjoining rooms

A

rooms that are close to each other but do not connect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

advance deposit

A

a guest sends a payment for a room in advance of the arrival date. this guarantees the reservation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

amenity

A

anything extra in the room such as soap, shampoo, etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

float or bank

A

coins and small bill issued to the cashier to make change, foreign currency exchange. must be recorded each shift

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

bucket

A

storage units used for guest info. the arrival bucket holds reg cards. these storage units are designed to be picked up easily and carried from the hotel in an emergency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

cancellation number

A

a coded number provided by the hotel to a guest who cancels a registration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

cancellation policy

A

the rules outlining when a guest cancel a guaranteed reservation without penalty

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

CAS & PBX

A

private branching exchange or call accounting system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

cash guest

A

when a guest physically arrives to check in and in the process leaves a cash deposit on account to cover the room, room tax, and extra charges

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

charge or debit

A

the individual amounts owed by the guest to the hotel for particular items or services provided. these are posted as debits on the guest accounts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

check in time

A

the time at which the hotel promises to have all rooms cleaned and available to be occupied by the arriving guests

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

city ledger

A

the hotels accounts receivable ledger for non registered guests

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

commission rates

A

a room rate offered by the hotel in which they are NOT willing to pay a percentage in commission to a TA

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

concessionaires

A

private business owners who lease a space from the hotel and operate shops (very popular in resorts)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

concierge

A

responsible for handling guest needs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

confirmation number

A

a numeric code attached to the reservation file

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

confirmed reservation slip

A

the form that is printed and mailed or faxed to the guest, upon request, providing the guest with written record of the reservation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

connecting rooms

A

rooms with a door between them allowing access

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

payment voucher or coupon

A

a slip of paper used to represent a method of payment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

direct bill

A

an MOP that indicates that the guests account is to be direct billed to a third party

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

discrepant room

A

a discrepancy between the physical status of a room and the status recording by housekeeping or front desk

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

early arrival

A

a guest who arrives before normal arrival time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

emergency key

A

one key that opens all guest rooms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

family plan

A

children stay free

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

feature

A

factors regarding a room that can be used as a sales tool (big screen TV, mini bar)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

floor limit

A

the maximum amount of charges permitted to a credit card user at a given property without clearance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

folio or guest bill

A

the guest bill, showing all charges and payments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

front office

A

a broad term that includes front desk and the duties and functions of a front desk`

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

good hotel

A

a well run property

30
Q

guaranteed reservation

A

payment for the room is promised even if the expected guest fails to arrive. the hotel requires the guest to provide a method of guarantee that may b e charged for one nights stay

31
Q

guest ledger

A

the accounts receivable ledger name given to the accounts of the registered guest

32
Q

house count

A

the number of registered guest in a hotel

33
Q

incidentals

A

charges for services other than the room and room tax

34
Q

interface

A

two computer systems linked together allowing communication between them.

35
Q

late arrival

A

a guest with a reservation who expects to arrive after the cut off time

36
Q

late charge

A

postings for services or items that are processed after the guest has left

37
Q

late check out

A

when the guest request to check out past check out time

38
Q

logbook

A

written daily record of activities in a department

39
Q

methods or types of guarantee

A

credit card number with expiry date

40
Q

MOP

A

method of payment (credit, cash, debit, direct billing)

41
Q

net rates

A

a room rate offered by the hotel in which the hotel is NOT willing to pay a commission or negotiate

42
Q

no show

A

when a guest had a gtd res but did not arrive. the guest would be charged for one nights stay

43
Q

non guaranteed or 6pm hold

A

the reservation has been taken and a confirmation number has been given however, no method of guarantee has been given. if the guest doesn’t show up by 6pm the room will be available for someone else

44
Q

OOO

A

the room status code that the room is out of order

45
Q

outlets

A

restaurants, lounges, bars, stores etc found in a hotel

46
Q

paid out

A

cash dispersed or given out by a front desk clerk from the float on behalf of the guest or hotel

47
Q

parlour

A

living room part of a room

48
Q

PMS

A

property management system. a computer to manage the hotels rooms inventory and guest accounts

49
Q

POS

A

point of sale

50
Q

posting

A

the process of applying accounting processes, charges, and payments to an account

51
Q

pre assign

A

assign a specific room number to a specific reservation

52
Q

pre key

A

key envelopes are made up with the guest name and room numbers are put into envelopes in anticipation of arrival

53
Q

pre register

A

a specific room number is assigned to a specific arrival reservation, a key envelope is made up, and the account is registered in the computer as if the guest was already there (used to speed up a guests arrival) (VIP)

54
Q

rebate or credit or allowance

A

the posting of a reduction or adjustment in the amount owed by the guest to the hotel for an item or service

55
Q

reg card

A

the form completed during the check in process when the guest arrives

56
Q

released reservation

A

a non guaranteed that has been held until the cut off time, and the guest doesnt show up then it is up for resale

57
Q

reservation

A

a mutual agreement between the guests and the hotel for the guest to take accommodations and the hotel receives payment

58
Q

room count

A

how many rooms are in a hotel

59
Q

room rack

A

a visual representation of all the rooms in the hotel in number order and shows the current status of the rooms

60
Q

room status

A

the description of the physical status of the room (vacant , occupied, dirty)

61
Q

rooms division

A

the operating departments in the hotel that look after the rooms

62
Q

single/double/single/quad

A

types of rooms

63
Q

share

A

when two or more people occupy a room they may or may not want to separate bills, accounts, or folios

64
Q

skipper

A

a guest who leaves the hotel with an unpaid bill and has no MOP

65
Q

sleeper

A

front desk makes the mistake of leaving a room registered, but the guest is physically departed

66
Q

hide a bed

A

sofa with a fixed bed hidden inside (or murphy bed on the wall)

67
Q

transfer

A

moving a posting from one account to another

68
Q

turn away

A

potential guest who is denied a room upon arriving without a reservation

69
Q

turn down

A

extra housekeeping service provided in the early evening

70
Q

walk in

A

when a reservation is made when someone walks in

LODG255 (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions