ITIL Service Value System Flashcards
The ITIL _______ ______ _______ describes how all of the components and activities of the organization work together as a system to enable value creation.
Service Value System
________ and _______ are the key inputs to the Service Value System (SVS)
Opportunity and Demand
________ and _______ are the key inputs to the Service Value System (SVS)
Opportunity and Demand
__________ represent options or possibilities to add value for stakeholders or otherwise improve the organization.
Opportunities
___________ is the need or desire for products and services among internal and external consumers.
Demand
True or False: The outcome of the service value system is value.
True
5 Components of the Service Value System
- Guiding Principles
- Governance
3 Service Value Chain - Practices
- Continual Improvement
One of the biggest challenges to an organization trying to work effectively and efficiently with a shared vision or to become more Agile and resilient is_______
Organizational silos
True or False: A siloed organization cannot act quickly, is often unable to make effective decisions due to limited visibility and many hidden agendas.
True
True or False - The purpose of the Service Value chain activities and practices encourage fixed and rigid structure.
False = they do not form fixed, rigid structures but rather combine to meet multiple needs of an organization.
Organizational _______ is the ability of an organization to move and adapt quickly, flexibly and decisively to support internal changes.
Organizational agility
Organizational _________ is the ability of an organization to anticipate, prepare for, respond to and adapt to both incremental changes and sudden disruptions from an external perspective.
Resilience
Resilience cannot be _________ without a common understanding of the organization’s priorities and objectives, which sets the direction and promotes alignment even as external circumstances change
achieved
The ITIL Service Value System provides the means to achieve organizational ______ and organizational resilience and to facilitate the adoption of a strong unified direction, focused on value and understood by everyone in the organization.
agility
True or False: Opportunity and demand are always entering into the system, by the organization does not automatically accept all opportunities or satisfy all demand.
True
