ITIL Practices Yellow Flashcards
IT asset management
manage the full lifecycle of all IT assets to help the organisation maximise value, control costs and manage risks
Monitoring and event management
to systemically observe service and record/report selected changes of state
release management
to make new and change service available for use
service config management
to ensure that reliable information about config of services and Config Items is available when needed
information security management
to protect information needed by an organisation to conduct business
relationship management
to establish and nurture links between an organisation and its stakeholders
supplier management
to ensure that the organisations suppliers are managed appropriately to support seamless provision of services
deployment management
to move new or changed hardware, software or any other component to live environments
