ITIL Practices Flashcards
1
Q
IT asset
A
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
2
Q
Event
A
Event is any change of state that has significance for the management of a service or other Configuration Item
3
Q
Configuration item
A
A configuration item is any component that needs to be managed in order to deliver an IT service.
4
Q
Change
A
Addition modification or removal of anything that could have a direct or indirect effect on services.
5
Q
Incident
A
An incident is an unplanned interruption to a service or reduction in the quality of a service
6
Q
Problem
A
Cause or potential cause of one or more incidents known.
7
Q
Known error
A
A Known error is a problem that has been analyzed but has not been resolved.
