ITIL Management Practices Flashcards
What are the 15 ITIL practices?
1- information security management
2- relationship management
3- supplier management
4- IT acid management
5- Monitoring an event management.
6- Release management.
7- Service configuration management.
8- Deployment management.
9- Continue improvement.
10- Change enablement.
11- Incident management.
12- Problem management.
13- Service request management.
14- Service desk.
15- Service level management
What is the purpose for management practices?
A management practice is a set of organisational resources designed for performing work or accomplishing an objective
Which seven practices will be examined?
Service level management.
Service desk.
Service request management.
Continual improvement.
Problem management.
Change enablement.
Incident management 
Which eight ITIL practices will you need to recall the purpose of?
Information security management.
Relationship management
Supply management
IT asset management.
Monitoring an event management.
Release management.
Service configuration management.
Deployment management 
Information security management
The required security is established by means of policies, processes, behaviours, risk management and controls which must maintain a balance between prevention which means ensuring that security incident don’t occur; detection which means rapidly and reliably detecting incidents that can’t be prevented, and by correction which means recovering from incidents after they are detected
SBC contributions.
High: plan, engage improve design and transition, obtain/build and deliver and support
Relationship management
Service providers focus most of their efforts on their relationships with service consumers
SVC contribution:
High: Plan, Engage, Improve, Design and transition
Low: obtain/build and deliver and support
Supplier management
Elements of supply management.
Creating a single point of visibility and control to ensure consistency
Negotiating and agreeing contracts and arrangements.
Managing relationships and contracts with internal and external suppliers.
Managing supplier performance
The organisation should evaluate and select supplies based on risk, importance and impact, and costs
SVC contribution:
High: Plan, engage, design and transition, obtain/build, deliver and support
Medium: improve
IT asset management
An IT asset is an any financially valuable component that can contribute to the delivery of an IT product or service.
SVC contribution
High: design and transition and obtain/build,
Medium: deliver and support
low: improve and engage
Service configuration management
Configuration item is any component that needs to be managed to deliver an IT service?
SVC contribution:
High: design and transition and obtain and built.
Medium: delivery and support, and improve.
Low: plan and engage.
Monitoring an event management
An event is any change of state that has significance for the management overservice or other configuration item events typically recognise through notifications created by an IT service, CI, or monitoring tool
SVC contribution:
High: deliver and support.
Medium: design and transition, and improve.
Low: engage and obtain/build
Deployment management
Deployment management works with other practices, such as change in in the emblement and release management.
Approaches for deployment:
Phase deployment.
Continues deployment.
Big bang deployment.
Pull deployment
SVC contribution:
HIGH: DESIGN AND TRANSITION, BUILD/OBTAIN
MEDIUM: IMPROVE
Release management
A release is a version of a service or other configuration item or a collection of configuration items which is made available for use
SVC contributions:
High: design and transition.
Medium: plan, obtain/build, deliver and support.
Low: engage and improve
