ITIL Introduction

Question 1

Which one of the following is the BEST description of a service request?
A. A request from a user for information, advice or for a standard change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a user via a self-help web-based interface
D. Any request for change (RFC) that is low-risk and which can be approved by the change
manager without a change advisory board (CAB) meeting

Answer 1

(A)

A request from a user for information, advice or for a standard change