ITIL Guiding Principles

Question 1

Guiding principle

Answer 1

Recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.

Question 2

Focus on Value

Answer 2

All activities should link back, directly or indirectly, to value for itself, its customers, and other stakeholders.

Question 3

Start where you are

Answer 3

Do not start over without first considering what is already available to be leveraged.

Question 4

Progress iteratively with feedback

Answer 4

Frequent feedback on smaller chunks of larger problems. Do not try and do everything at once.

Question 5

Collaborate and promote visibility

Answer 5

Collaboration does not mean consensus
Communicate in a way the audience can hear
Decisions can only be made on visible data

Question 6

Think and work holistically

Answer 6

Recognize the complexity of the systems
Collaboration is key to thinking and working holistically
Where possible, look for patterns in the needs of and interactions between system elements.
Automation can facilitate working holistically

Question 7

Keep it simple and practical

Answer 7

Ensure value
Simplicity is the ultimate sophistication
Do fewer things but do them better
Respect the time of the people involved
Easier to understand, more likely to adopt
Simplicity is the best route to achieving quick wins