ITI-107 Module 1

Question 1

What size Torx screwdriver set is used for a laptop?

Answer 1

T15

Question 2

Another name for the computer case

Answer 2

Chassis

Question 3

What do you use to test a network port?

Answer 3

Loopback plug

Question 4

What does DIMM stand for?

Answer 4

Dual Inline Memory Module

Question 5

What are DIMM slots?

Answer 5

Slots for RAM

Question 6

Which components utilize Form Factors?

Answer 6

Desktop cases, Power Supplies, and Motherboards

Question 7

What are the 2 most used Form Factors?

Answer 7

ATX & microATX

Question 8

What does ATX stand for?

Answer 8

Advanced Technology Extended

Question 9

What connectors does an ATX Power Supply have?

Answer 9

4 or 8 pin aux connector, 24 pin P1 Connector, 6& 8 pin PCIe connectors, SATA connector

Question 10

What does the 4 or 8 pin aux connector do?

Answer 10

Provides an additional 12V of power to CPU

Question 11

What does the 24 pin P1 connector do?

Answer 11

Powers the motherboard

Question 12

What do the PCIe connectors do?

Answer 12

Connects to the video card

Question 13

What draws the most power in a system?

Answer 13

Video cards/GPU

Question 14

What is different about microATX?

Answer 14

Fewer expansion slots, less power supplied to motherboard, smaller case size, fewer power supply connectors

Question 15

Where is the processor located?

Answer 15

Under the fan

Question 16

What do you call the port panels in the front & back of the case?

Answer 16

IO panel (Input-Output)

Question 17

What keeps the motherboard from touching the case?

Answer 17

Standoffs

Question 18

What does POST stand for?

Answer 18

Power-On Self Test

Question 19

What does a POST diagnostic card do?

Answer 19

Tests if the firmware is communicating properly with the hardware by monitoring the boot process and reporting errors.

Question 20

Where is the POST card installed?

Answer 20

Expansion slots

Question 21

How can you test the output of each connector on a power supply?

Answer 21

Power Supply Tester

Question 22

How do you measure voltage, resistance, or continuity?

Answer 22

Multimeter

Question 23

Which color on a multimeter is positive?

Answer 23

Red

Question 24

Which color on a multimeter is negative?

Answer 24

Black

Question 25

In what order do you install components?

Answer 25

Power supply, drives, motherboard, cards

Question 26

How do you know which pin is pin 1 on larger connectors?

Answer 26

A small triangle on the connector marks it.

Question 27

What can cause the computer to not turn on after putting it back together?

Answer 27

Poorly installed RAM

Question 28

What gives laptops the ability to be touch screen?

Answer 28

Digitizer

Question 29

What ports are common to laptops?

Answer 29

USB, network, audio ports

Question 30

What is the technical term for a network port?

Answer 30

RJ-45

Question 31

What allows a laptop to connect to a full-sized keyboard, monitor, and other devices?

Answer 31

Docking stations and port replicators

Question 32

What is the first step when working on a laptop?

Answer 32

Find out if it's under warranty.

Question 33

What information does technical support need you to have ready when servicing a laptop?

Answer 33

Model & serial number, purchaser name, phone number, and address