ITF test Flashcards
What are the 6 elements of communication
Sender
Receiver
Message
Channel
Feedback
Noise
What is the definition of communication?
Communication is the process of exchanging ideas, thoughts, or feelings between individuals or groups through various channels.
Definition of verbal communication?
Use of spoken words and active listening to convey messages
Definition of visual communication?
Utilizes images, graphics, infographics, charts to convey information
Definition of nonverbal communication?
Conveying messages through body language, gestures, facial expressions
_____ is how a message is conveyed
Channel
What are the 4 steps of the communication process in ORDER + definition
Encoding (Message formulation)
Transmitting (choosing a channel)
Decoding (Interpertation or understanding of the message)
Feedback (The response)
Describe how a message is sent
Sender
Message
Receiver
Personal-Business Letters have Reference Initials.
True
What is the definition of a memo?
Interoffice memorandums
Name all the parts of a letter
Return address
Date
Letter address
Salutation
Compliments close
Name of Writer
What are the margins for a Letter
Top: 2 inch
Bottom: 3 inch
Side: 1 inch
What are the margins for a Memo
Top: 2 inch
Bottom: 1 inch
Side: 1 inch
What is the Definition of a Newsletter?
Bulletin issued periodically to the members of a society, organization, or business
What is the purpose of a newsletter?
To Inform
