ITE PART 2 FINAL EXAM Flashcards
- Which two tools are available to transfer user data and settings from an old Windows computer to a Windows operating system on a new computer? (Choose two.)
Windows Easy Transfer
Windows User Manager
Windows Upgrade Assistant
Windows Upgrade Advisor
User State Migration tool
User State Migration tool
Windows Easy Transfer
- A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable?
Convert the disk type to dynamic.
Ensure that the disk type is basic.
Format the disk with the FAT64 file system.
Partition the new space as a basic disk.
Convert the disk type to dynamic.
- Why is a full format more beneficial than a quick format when preparing for a clean OS installation?
A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.
A full format will delete files from the disk while analyzing the disk drive for errors.
A full format will delete every partition on the hard drive.
A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system.
A full format will delete files from the disk while analyzing the disk drive for errors.
- A technician wishes to prepare the computers in the network for disaster recovery. The network consists of a variety of desktops and laptops from different vendors. All the computers are running either a 32-bit version of Windows 10 Pro or a 64-bit version of Windows 10 Pro. How would the technician prepare the recovery media?
Prepare one 64-bit recovery disc for all the computers.
Prepare one 32-bit recovery disc for all the computers.
Prepare individual recovery discs for all the computers.
Prepare one image restore for all the computers.
Prepare individual recovery discs for all the computers.
- A technician wishes to deploy Windows 10 Pro to multiple PCs through the remote network installation process. The technician begins by connecting the new PCs to the network and booting them up. However, the deployment fails because the target PCs are unable to communicate with the deployment server. What is the possible cause?
The wrong network drivers are loaded in the image file.
The SID has not been changed in the image file.
The NIC cards on the new PCs are not PXE-enabled.
Sysprep was not used before building the image file.
The NIC cards on the new PCs are not PXE-enabled.
- Which condition is required when planning to install Windows on a GPT disk?
The computer must be UEFI-based.
Only one primary partition can contain an OS.
The maximum partition size cannot exceed 2 TB.
The maximum number of primary partitions that can co-exist is 4.
The computer must be UEFI-based.
- A technician wishes to perform a customized unattended network installation of Windows 10 on a PC. The requirements include the installation of specific applications and device drivers through the use of an answer file. What would the technician use to create the answer file?
Recovery partition
Windows SIM
disk cloning
System Restore
Windows SIM
- An organization has purchased a custom application for the sales staff that can only be installed on a 64-bit Windows operating system. Each member of the sales staff has a Windows 8.1 32-bit PC. What must the IT department do in order to install and run the application on the sales staff computers?
Downgrade the 32-bit Windows 8.1 to 64-bit Windows 7.
Upgrade the 32-bit Windows 8.1 to 64-bit Windows 10.
Perform a clean installation of 64-bit Windows 10.
Download and install 64-bit hardware drivers in the current OS.
Perform a clean installation of 64-bit Windows 10.
- What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two.)
Upgrade the processor.
Press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure.
Access the BIOS and change the boot order options.
Run chkdsk /F /R from the recovery console.
Upgrade the video card.
Reset the hard drive jumpers.
Press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure.
Run chkdsk /F /R from the recovery console.
- A technician uses Microsoft Deployment Image Servicing and Management (DISM) tool to create a Windows image file on one of the workstations running Windows 10. When the technician tries to clone another workstation with the image file, the workstation exhibits network connectivity issues on completion. What could cause this?
The SID of the original PC is not cleared when creating the image with DISM.
The technician used the wrong tool to create the image file.
The network drivers were not added to the image file.
The Sysprep utility should have been turned off prior to the creation of the image file.
The SID of the original PC is not cleared when creating the image with DISM.
- A user complains that user files cannot be synced with the network file server while the user is traveling out of the office. The user had access to the internet but no access to the company network server. How can this be addressed?
Ensure that the user only uses a single device and not multiple devices when accessing networked files.
Turn off the activation of Offline Files feature in the Sync Center.
Setup a Sync partnership with the networked file location.
Setup a Sync partnership between the network server, Microsoft OneDrive, and the user.
Setup a Sync partnership between the network server, Microsoft OneDrive, and the user.
- A technician has connected a new internal hard drive to a Windows 10 PC. What must be done in order for Windows 10 to use the new hard drive?
Initialize the new hard drive.
Extend the partition on an existing hard drive to the new hard drive.
Run chkdsk on the new hard drive.
Mount the new hard drive.
Initialize the new hard drive.
- A user reports that a Windows 10 PC displays the error message “Invalid Boot Disk” during the boot process. The IT technician attempts to boot the computer and finds that the error message occurs immediately after the POST. What could be the possible cause?
A recently installed device driver is incompatible with the boot controller.
BOOTMGR is corrupted.
The MBR/GPT is corrupted.
A service failed to start during the booting process.
The MBR/GPT is corrupted.
- What service does PRINT$ provide?
It provides a network share for accessing shared printers.
It provides printer drivers for printer administrators.
It provides a group of hidden printers that only administrative users have permissions to send print jobs to.
It provides an administrative Printer share accessible by all local user accounts.
It provides printer drivers for printer administrators.
- A technician is troubleshooting a Windows 10 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which command can the technician use to repair the corrupt master boot record?
bootrec /fixmbr
chkdsk
msconfig
sfc /scannow
bootrec /fixmbr
- Which feature is included with macOS and provides the ability for a remote user to view and change files, folders, and applications on the local computer?
Screen Sharing
Remote Assistance
Virtual Network Computing
Remote Desktop
Screen Sharing
- Which port number is used by Virtual Network Computing (VNC) to provide remote screen sharing between devices?
22
23
389
3389
5900
5900
- Which area of concern falls under the operations and planning category in IT documentation?
inventory management
disaster recovery policies and procedures
logical and physical network topology diagrams
end-user manual for hardware and software
inventory management
- Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? (Choose two.)
Confront the customer immediately.
Remove and destroy the hard drive.
Contact a first responder.
Shut down the computer until authorities arrive.
Document as much information as possible.
Contact a first responder.
Document as much information as possible.
- What are three pieces of information a level one technician should gather from a customer? (Choose three.)
contact information
description of the problem
details of any recent changes to the computer
output from diagnostic software
output from a remote connection to the customer computer
current CMOS settings
contact information
description of the problem
details of any recent changes to the computer
- What two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.)
Interrupt customers if they start to solve their own problems.
Comfort a customer by minimizing the customer problem.
Let a customer finish talking before asking additional questions.
If you have to put the customer on hold, ask the customer for permission.
As soon as you detect customer anger, pass the angry customer to the next level.
Let a customer finish talking before asking additional questions.
If you have to put the customer on hold, ask the customer for permission.
- A support desk technician is dealing with an angry customer. Which two approaches should the technician take in dealing with the customer? (Choose two.)
Ask socially related questions to direct the customer away from the problem.
Work to redirect the conversation to solving the problem.
Immediately transfer the customer to a higher level technician.
Reply to the customer with the same level of anger.
Let the customer explain the problem without interrupting.
Work to redirect the conversation to solving the problem.
Let the customer explain the problem without interrupting.
- An IT technician in a service company has provided extensive remote IT support with product deployment for a customer. After the completion of the contract, a complaint is filed against the IT technician for not following company policy by sending unsolicited emails about services and products that are not related to the contract. What two things should the IT support technician have done differently? (Choose two.)
The IT technician should have researched the company policy about personal communication with customers on company time.
The IT technician should have used encryption to hide the purpose of the emails.
The IT technician should have added the customer to a chain letter with many recipients instead.
The IT technician should have asked the customer if the customer was interested in receiving information regarding other new services and products.
The IT technician should have requested permission from a supervisor to send the customer emails.
The IT technician should have researched the company policy about personal communication with customers on company time.
The IT technician should have asked the customer if the customer was interested in receiving information regarding other new services and products.
- What two kinds of problems should be escalated from a level one technician to a level two technician? (Choose two.)
problems that require rebooting the equipment
problems that can be solved in a short time
problems that are complicated and will take a long time to resolve
problems that do not fit into the “down call” category
problems that are beyond the scope of the knowledge of the level one technician
problems that are beyond the scope of the knowledge of the level one technician
problems that are complicated and will take a long time to resolve
- An IT technician in a service company has provided extensive remote IT support with product deployment for a customer. After the completion of the contract, a complaint is filed against the IT technician for not following company policy by sending unsolicited emails about services and products that are not related to the contract. What two things should the IT support technician have done differently? (Choose two.)
The IT technician should have researched the company policy about personal communication with customers on company time.
The IT technician should have used encryption to hide the purpose of the emails.
The IT technician should have added the customer to a chain letter with many recipients instead.
The IT technician should have asked the customer if the customer was interested in receiving information regarding other new services and products.
The IT technician should have requested permission from a supervisor to send the customer emails.
The IT technician should have researched the company policy about personal communication with customers on company time.
The IT technician should have asked the customer if the customer was interested in receiving information regarding other new services and products.
- A third-party security firm is performing a security audit of a company and recommends the company utilize the Remote Desktop Protocol. What are two characteristics of the Microsoft Remote Desktop Protocol (RDP)? (Choose two.)
RDP connects on TCP port 22.
RDP requires a Windows client.
RDP uses an encrypted session.
RDP is a command-line network virtual terminal protocol.
RDP connects on TCP port 3389.
RDP uses an encrypted session.
RDP connects on TCP port 3389.
- Which subject area describes collecting and analyzing data from computer systems, networks, and storage devices, as part of an investigation of alleged illegal activity?
cyber law
computer forensics
cryptography
disaster recovery
computer forensics
- In a computer forensics investigation, which type of data is considered volatile data and can be lost if power is removed from the computer?
data stored on magnetic disks
data stored on an internal drive
data in transit between RAM and the CPU
data stored on an external drive
data in transit between RAM and the CPU
- Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?
This file should not be shared with the level two technician.
Replace all passwords in the file with <password> before emailing the file and then supply the passwords by secure means, if required.
Send the file as it is to the level two technician.
Deliver the file in printed format only.</password>
Replace all passwords in the file with <password> before emailing the file and then supply the passwords by secure means, if required.</password>
- What skill is essential for a level one technician to have?
the ability to gather relevant information from the customer and pass it to the level two technician so it can be entered into the work order
the ability to ask the customer relevant questions, and as soon as this information is included in the work order, escalate it to the level two technician
the ability to translate a description of a customer problem into a few succinct sentences and enter it into the work order
ability to take the work order prepared by the level two technician and try to resolve the problem
the ability to translate a description of a customer problem into a few succinct sentences and enter it into the work order
- What is used to control illegal use of software and content?
chain of custody
service level agreement
End User License Agreement
digital rights management
digital rights management
- What determines the level of support that a call center technician will provide to an individual customer?
Support is based on the SLA for that customer.
All customers receive the same level of support by the call center.
A level one technician will provide a higher level of support than a level two technician.
An individual call center technician chooses the level of support based on the time available to assist the customer.
Support is based on the SLA for that customer.
- What is the difference between a scripting language and a compiled language?
Scripting languages need to be converted into executable code using a compiler, while compiled languages are interpreted as they are executed.
Compiled languages are executed by the operating system, while scripting languages are executed by the CPU.
Scripting languages are interpreted and executed line by line when a script is run, while compiled languages need to be converted into executable code.
Compiled languages are executed by a command interpreter, while scripting languages are executed by the CPU.
Scripting languages are interpreted and executed line by line when a script is run, while compiled languages need to be converted into executable code.
- A bench technician enters the server room and finds the backup server computer case open. The hard drives containing patient medical data are all physically disconnected from the motherboard and the SATA data cables are hanging outside the case. Which step should the technician immediately take?
Reconnect the SATA data cables to ensure continued data backup.
Disconnect the SATA power cables to prevent the loss of persistent data.
Place the hard drives in an external enclosure and begin backing up the data before releasing the drives to first responders.
Locate an employee qualified to collect evidence.
Dust the server computer case for fingerprints.
Locate an employee qualified to collect evidence.
- Which methods can be used to implement multifactor authentication?
VPNs and VLANs
IDS and IPS
passwords and fingerprints
tokens and hashes
passwords and fingerprints
- When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)
Use antivirus software to remove a virus.
Restore the computer from a backup.
Change the folder and file permissions of the user.
Reset the password of the user.
Upgrade the file encryption protocol.
Use antivirus software to remove a virus.
Restore the computer from a backup.
- A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.)
Log in as a different user.
Disconnect the computer from the network.
Search helpdesk repair logs for more information.
Discuss solutions with the customer.
Ask the customer open-ended questions about the problem.
Log in as a different user.
Disconnect the computer from the network.
- The CIO wants to secure data on company laptops by implementing file encryption. The technician determines the best method is to encrypt each hard drive using Windows BitLocker. Which two things are needed to implement this solution? (Choose two.)
at least two volumes
USB stick
password management
TPM
EFS
backup
at least two volumes
TPM
- Which type of security threat can be transferred through email and is used to gain sensitive information by recording the keystrokes of the email recipient?
adware
Trojan
worm
virus
grayware
virus
- What is an accurate description of asymmetric encryption technology?
Asymmetric encryption is an encryption process that compares traffic on both ends to make sure the traffic has not been altered.
It is an encryption process that uses identical keys on both ends to establish the VPN.
It is an encryption protocol that is used to encrypt data as the data is sent over the VPN.
It is an encryption process that uses a public and private key pair to encrypt/decrypt data.
It is an encryption process that uses a public and private key pair to encrypt/decrypt data.
- A manager reports that unusual things are happening on a Windows computer. The technician determines that malware is the culprit. What can the technician do to remove stubborn malware?
Ensure that the computer is connected to the wired network so that antimalware updates can be installed.
Enter Safe Mode and do a system restore.
Install adware protection.
Train the user on identifying trusted and untrusted sources.
Enter Safe Mode and do a system restore.
- An employee that has worked at the company for many years has started a home-based business selling crafts. While leaving an office meeting, a company supervisor notices the employee buying supplies for the personal crafting business of the employee. What section of the security policy should the supervisor review when determining how to handle this situation?
acceptable use policies
identification and authentication policies
incident handling policies
remote access policies
acceptable use policies
- A customer brings in a computer that is asking for a password as soon as it powers on, even before the operating system boots. Which type of password is enabled?
BIOS
login
multifactor
network
synchronous
BIOS
- What Windows utility should be used to configure password rules and account lockout policies on a system that is not part of a domain?
Event Viewer security log
Local Security Policy tool
Active Directory Security tool
Computer Management
Local Security Policy tool
- When attempting to improve system performance for Linux computers with a limited amount of memory, why is increasing the size of the swap file system not considered the best solution?
A swap file system only supports the ex2 file system.
A swap file system does not have a specific file system.
A swap file system cannot be mounted on an MBR partition.
A swap file system uses hard disk space to store inactive RAM content.
A swap file system uses hard disk space to store inactive RAM content.
- What are three features of GPS on mobile devices? (Choose three.)
phone number lookup
navigation
specialized search results
device tracking
remote wipe
gas mileage calculations
navigation
specialized search results
device tracking
- A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?
The user has downloaded a virus.
The widget is corrupt.
The security settings of the Android OS have been compromised.
The widget is associated with the app and this is the normal behavior.
The widget is associated with the app and this is the normal behavior.
- Which three components are used to assign file and directory permissions in Linux systems? (Choose three.)
root
group
owner
all users
super group
admin group
group
owner
all users
- What is the purpose of running mobile device apps in a sandbox?
to enable the phone to run multiple operating systems
to prevent malicious programs from infecting the device
to enable separate app icons to be displayed on the home screen
to bypass phone carrier restrictions that prevent access to unauthorized apps
to prevent malicious programs from infecting the device
- Which built-in tool is available on a Mac OS X machine to perform disk backups?
Disk Utility
Deja Dup
Finder
Time Machine
Time Machine
- A user calls the help desk reporting that a laptop with Linux freezes on startup and displays kernel panic. What could cause this problem?
A driver has become corrupted.
GRUB or LILO has been deleted.
GRUB or LILO has been corrupted.
An application is using a resource that has become unavailable.
A driver has become corrupted.
- A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?
The touchscreen is not calibrated.
An app is not compatible with the device.
The operating system is corrupt.
A power-intensive app is running in the background.
A power-intensive app is running in the background.
- Which term describes a partition that is used to store and boot an operating system by default?
logical drive
active partition
basic disk
extended partition
active partition
- Which term describes a file system that supports a partition size up to 16 exabytes?
extended partition
NTFS
logical drive
active partition
NTFS
- Which term describes a file system for USB flash drives that supports files larger than 4 GB?
extended partition
exFAT
logical drive
active partition
exFAT
- Which term describes a partition that supports up to 23 logical drives?
logical drive
extended partition
basic disk
active partition
extended partition
