I.T.B Chapter 7

Question 1

Managers practice the art of getting things done using organizational resources such as:

Answer 1

Workers, Information, Equipment

Question 2

______ is a key management function because accomplishing the other functions depends heavily on it.

Answer 2

Planning

Question 3

Management is the process used to accomplish organizational goals by the use of which four functions?

Answer 3

Planning
Organizing
Leading
Controlling

Question 4

The ______ function of management function helps achieve the organization’s objective of pleasing customers by anticipating trends, and determining strategies and tactics to achieve them.

Answer 4

Planning

Question 5

Which three tasks are associated with the management function known as organizing?

Answer 5

-Organizing places employees and resources where they will be effective in achieving the organization’s goals
-Organizing designs the structure of the organization
-Organizing creates an organization chart showing lines of responsibility and authority

Question 6

Employees who get things done using an organization’s financial resources, information, equipment, and workers are:

Answer 6

Managers

Question 7

Why is planning a key management function?

Answer 7

Accomplishing the other functions depends heavily on having a good plan.

Question 7

An organization’s ______ gives it a sense of purpose and a set of values that unites workers in a common destiny.

Answer 7

Vision

Question 7

____ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goals and objectives.

Answer 7

Leadership

Question 8

A _____ _____ is an outline of the fundamental purpose and basic philosophy of an organization.

Answer 8

Mission Statement

Question 9

What function of management designs the structures and systems in which everyone works together to achieve the organization’s goals and objectives?

Answer 9

Organizing

Question 10

______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goals and objectives.

Answer 10

Leading

Question 11

Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its:

Answer 11

Self-Concept
Product or Service offering

Question 12

An organization’s ______ is a broad explanation of why the organization exists and where it is trying to go.

Answer 12

Vision

Question 13

A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.

Answer 13

Vision

Question 14

David’s manager told him the company wants to achieve a 50 percent market share within 5 years. David’s manager was relaying a company _____

Answer 14

Goal

Question 15

A mission statement should address an organization’s ______.

Answer 15

self-concept
Customer needs

Question 16

What term defines the broad, long-term accomplishments an organization wishes to attain?

Answer 16

Goal

Question 17

A mission statement outlines the organization’s fundamental purposes. It should address which of the following?

Answer 17

Customer needs
Nature of the product or service
Organization’s self concept

Question 18

A(n)________ is a short-term statement that details how to achieve the organization’s goals.

Answer 18

Objective

Question 19

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

Answer 19

SWOT analysis

Question 20

______ are long-term accomplishments an organization wishes to attain. ______ are short-term statements detailing how to achieve the organization’s goals.

Answer 20

Goals; Objectives

Question 21

What are two reasons a firm would use a SWOT analysis?

Answer 21

to evaluate a company’s ability to pursue market opportunities and defend against threats

to evaluate the strengths and weaknesses of a company’s resources

Question 22

What Manager performs strategic planning?

Answer 22

Top Manager

Question 23

Which of the following are decided by top management during strategic planning?

Answer 23

What products or services to sell

When to serve customers

Which customers to serve

Question 24

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called _______ _______

Answer 24

strategic planning

Question 25

The process of analyzing and planning an organization’s strengths, weaknesses, opportunities, and threats is a(n) _______ analysis.

Answer 25

SWOT

Question 26

The type of planning done mostly by top management is ______ planning.

Answer 26

Strategic

Question 27

Which three managers would be classified as middle management?

Answer 27

general managers
plant managers
division managers

Question 28

Technical skills are the ability to

Answer 28

perform tasks such as filing tax forms or assembling a keyboard

Question 29

What level of management consists of the president and other key company executives who develop strategic plans?

Answer 29

Top Management

Question 30

3 Functions included in staffing an organization are

Answer 30

Retaining
Recruiting
Hiring

Question 31

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of

Answer 31

Leadership

Question 32

In which two situations is autocratic leadership effective?

Answer 32

Emergencies,
Working With new unskilled workers

Question 33

Which level of management is responsible for tactical planning and controlling

Answer 33

Middle Management

Question 34

Empowerment occurs when:

Answer 34

employees are given the authority to make a decision and the responsibility to respond quickly to customer requests.

Question 35

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company’s objectives.

Answer 35

Staffing

Question 35

The definition of ______
______ states: skills that involve the ability to perform tasks in a specific discipline or department.

Answer 35

technical skills

Question 36

_______ leadership is a leadership style that involves making managerial decisions without consulting others.

Answer 36

Autocratic

Question 37

What two groups would be regarded as external customers?

Answer 37

end users
dealers

Question 38

_______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Answer 38

Knowledge Management

Question 39

The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

Answer 39

Control

Question 40

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of

Answer 40

Leadership

Question 41

________ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

Answer 41

External

Question 42

In an organization, ______ establish a vision and corporate values, while ______ carry out that vision

Answer 42

leaders; managers