IT Support terms

Question 1

Two types of IT infrastructure

Answer 1

1) Traditional, like data centers, computers, and business software solutions,
2) ** Cloud**, like cloud computing,

Question 2

the foundation or base of all the computer stuff that helps things run smoothly.

Answer 2

IT infrastructure
It’s made up of different parts that work together. IT infrastructure is the software, hardware, and equipment that supports the technology in an organization. It’s like the foundation of a building that supports everything else that goes on top of it 1. It includes different types of IT Infrastructure such as software-defined, cloud, infrastructure as-a-service, composable, and converged and hyperconverged.

Question 3

four key elements of tech support skill sets

Answer 3

Listening
Answering
Understanding
Resolving

Question 4

a series of steps that solve specific problems.

Answer 4

Algorithm

Question 5

noun

What cards had holes in them that were historically used to store data?

Answer 5

Punch Card

Punch cards were the first binary system used for machines.

Question 6

a square or rectangular frame holding an arrangement of small balls on metal rods or wires, used for counting or for doing calculations

Answer 6

Abacus

Question 7

essentially the use of digital technology like computers on the Internet to store and process data into useful information.

Answer 7

IT (Information Technology)