IT Service System Operations and Management Flashcards
consists of hardware, software, and network components that maintain the operation and delivery of IT-managed services.
IT Infrastructure
It refers to the physical or tangible components and devices of the infrastructure.
Main IT Infrastructure Components
Hardware
These are the applications or programs that manage or bring life to the hardware.
Main IT Infrastructure Components
Software
combines devices into a single network to connect and establish Internet connectivity and communication between internal and external systems.
Main IT Infrastructure Components
Network
Hardware and software components are the main components of this infrastructure.
Types of IT Infrastructure
Traditional
Instead of physical equipment within the facility, all servers, software solutions, and data storage are located in the cloud
Types of IT Infrastructure
Cloud
preferred as the infrastructure is only available to the company
Cloud
private cloud
from Amazon, Google, and IBM, where infrastructures are shared.
Cloud
public cloud
This involves a blend of both. It aims to unify network, storage, and data on a single interface
Types of IT Infrastructure
Hyperconverged
the management and maintenance of all the components of a company’s IT infrastructure. It includes tasks such as server setup, network configuration, database management, and system performance monitoring.
IT Infrastructure Operations
Infrastructure Operations
an approach to delivering applications over the Internet as a service.
IT Infrastructure Operations
Saas
People who ensure an effective infrastructure operation include?
IT Infrastructure Operations
IT operation teams
handles data storage devices such as hard drives and cloud databases for tasks like backup and recovery, capacity planning, and storage performance monitoring
IT Infrastructure Management
Storage Management
handles servers and other computer systems for tasks like update installation, account management, and system performance monitoring
IT Infrastructure Management
Systems Management
handles the network infrastructure such as routers, switches, and firewalls for tasks like configuration, traffic monitoring, and connectivity issues troubleshooting.
IT Infrastructure Management
Network Management
This person tasked with the planning, installation, maintenance, and upgrade of the IT systems and personnel.
IT Infrastructure Manager
Infrastructure Manager
covers everything necessary to protect the infrastructure from various attacks. It includes installing antivirus software and firewalls, implementing smart password practices, and encrypting sensitive data files and communication.
IT Infrastructure Manager
System Security
consists of practices such as training and enforcing the company’s IT maintenance and security processes
IT Infrastructure Manager
Standards and Procedures
involves taking a closer look and understanding of IT KPI (Key Performance Indicators) metrics such as outage data, including the downtime frequency, resolution meantime
IT Infrastructure Manager
Performance Monitoring
It is best to create effective training materials, maintain IT system logs, track and report on system performance, and write incident reports when a security issue or breach happens.
IT Infrastructure Manager
Documentation and Reporting
It is a responsibility to create and follow a detailed process for implementing these new tools which are often based on a previous diagnosis of a resolved system problem.
IT Infrastructure Manager
System Development
