IT Operations Flashcards
What is IT Operations
Refers to set of activities, processes, and teams responsible for infrastructure, systems, and services.
Primary goals of IT Ops
Their primary goals is ensuring stable functioning IT Systems, maximize system availability, and provide efficient and responsive support to end-users. IT Ops helps with business processes and support organizations achieving its goals.
Infrastructure Management (Definition and Examples)
Managing IT infrastructure, including servers, networks, storage systems, databases, and data centers. Involves installation, configuration, monitoring and maintenance of hardware and software components.
System Administration (Definition and Examples)
Performing tasks like account management, security, software installation, patches, and troubleshooting issues related to the software, operating systems, and applications
Incident and Problem Management (Definition and Examples)
Identifying, categorizing, prioritizing, and resolving incidents to minimize service disruptions and operate back to normal procedures.
Change and Configuration Management (Definition and Examples)
Assessing impact of changes, planning, and implementing changes ensuring proper documentation and communication
IT Service Desk and Support (Definition and Examples)
Technical support for users, responding to service requests, troubleshooting issues, providing resolutions to problems.
IT Security and Compliance (Definition and Examples)
IT ops and security teams implement security measures, monitor and respond to security incidents, and reinforce compliance with regulations and policies
Capacity and Availability Management (Definition and Examples)
Managing the capacity and availability of IT resources to meet current and future needs.
Backup and Recovery (Definition and Examples)
Implementing backups and recovery strategies insuring data is protected and continuity of businesses in the event of data loss or system failures.
