IT Essentials 5.0 Final Exam Flashcards
1
Q
Which power criterion will affect the number of internal drives that are installed in a computer?
A
power supply wattage
2
Q
power supply wattage
A
Which power criterion will affect the number of internal drives that are installed in a computer?
3
Q
A customer needs additional storage space on an older computer. What will the technician look at in the computer to determine if an additional hard drive can be added?
A
An available PATA/SATA connection.
4
Q
An available PATA/SATA connection.
A
A customer needs additional storage space on an older computer. What will the technician look at in the computer to determine if an additional hard drive can be added?
5
Q
Why do laptop computers use CPU throttling techniques?
A
To reduce the heat the CPU may generate.
6
Q
To reduce the heat the CPU may generate.
A
Why do laptop computers use CPU throttling techniques?
7
Q
Which step is critical in selecting and installing multiple cooling fans for a PC case?
A
Make sure they provide the same amount of airflow.
8
Q
Make sure they provide the same amount of airflow.
A
Which step is critical in selecting and installing multiple cooling fans for a PC case?
9
Q
Which statement is true about DDR2 and DDR3 RAM modules?
A
They use different types of DIMM slots on the motherboard.
10
Q
They use different DIMM slots on the motherboard.
A
Which statement is true about DDR2 and DDR3 RAM modules?
11
Q
To avoid electromagnetic interference, which type of equipment should a technician route copper network cables away from?
A
Electric motors.
12
Q
Electric motors.
A
To avoid electromagnetic interference, which type of equipment should a technician route copper network cables away from?
13
Q
Which statement is true about the use of an antistatic wrist strap?
A
An antistatic wrist strap should not be worn when repairing a power supply.
14
Q
An antistatic wrist strap should not be worn when repairing a power supply.
A
Which statement is true about the use of an antistatic wrist strap?
15
Q
Which are two potential risks to a mobile device that could result from rooting or jailbreaking the device? (Choose two.)
A
A custom OS enables user access to the root directory. & A custom OS may not properly create or maintain sandboxing features.
16
Q
A custom OS enables user access to the root directory. & A custom OS may not properly create or maintain sandboxing features.
A
Which are two potential risks to a mobile device that could result from rooting or jailbreaking the device? (Choose two.)
17
Q
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
A
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
18
Q
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
A
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
19
Q
A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?
A
Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.
20
Q
Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.
A
A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?
21
Q
What two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.)
A
Let a customer finish talking before asking additional questions. & As soon as you detect customer anger, pass the angry customer to the next level.
22
Q
Let a customer finish talking before asking additional questions. & As soon as you detect customer anger, pass the angry customer to the next level.
A
What two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.)
23
Q
In which circumstance should a level one technician initiate an escalated work order?
A
when a problem requires expertise from another technician
24
Q
when a problem requires expertise from another technician
A
In which circumstance should a level one technician initiate an escalated work order?
25
Which two interface types make it possible to attach different external components to laptops and desktops without powering the computer off? (Choose two.)
FireWire & USB
26
FireWire & USB
Which two interface types make it possible to attach different external components to laptops and desktops without powering the computer off? (Choose two.)
27
Which motherboard feature controls the amount of data that a CPU transfers at one time?
front side bus
28
front side bus
Which motherboard feature controls the amount of data that a CPU transfers at one time?
29
What laptop component converts DC power to AC so that the display can illuminate?
Inverter
30
Inverter
What laptop component converts DC power to AC so that the display can illuminate?
31
A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)
Enable Bluetooth in BIOS Setup. & Ensure that the laptop Bluetooth switch is enabled.
32
Enable Bluetooth in BIOS Setup. & Ensure that the laptop Bluetooth switch is enabled.
A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)
33
Which statement correctly compares the characteristics of coaxial cable with twisted-pair cable?
Coaxial cable is physically more difficult to install than UTP cable.
34
Coaxial cable is physically more difficult to install than UTP cable.
Which statement correctly compares the characteristics of coaxial cable with twisted-pair cable?
35
How is DSL able to carry telephone and data signals at the same time?
Each signal uses a different frequency.
36
Each signal uses a different frequency.
How is DSL able to carry telephone and data signals at the same time?
37
A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?
everything that was done to try to solve the problem
38
everything that was done to try to solve the problem
A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?
39
A user wants to upgrade components in a laptop to improve performance. Which two components can be replaced by the user? (Choose two.)
RAM & battery
40
Ram & battery
A user wants to upgrade components in a laptop to improve performance. Which two components can be replaced by the user? (Choose two.)
41
What are two operating systems that are found on mobile devices? (Choose two.)
Android & iOS
42
Android & iOS
What are two operating systems that are found on mobile devices? (Choose two.)
43
A technician is attempting to create virtual machines on a PC but wants to ensure that the physical system resources used by the virtual machines are directly managed by them and not by the host operating system. How can the technician accomplish this?
Set up the virtual machines using a native hypervisor.
44
Set up the virtual machines using a native hypervisor.
A technician is attempting to create virtual machines on a PC but wants to ensure that the physical system resources used by the virtual machines are directly managed by them and not by the host operating system. How can the technician accomplish this?
45
Which feature of a mobile device touchscreen will allow a user to zoom in displayed items such as maps and photographs?
double touch
46
double touch
Which feature of a mobile device touchscreen will allow a user to zoom in displayed items such as maps and photographs?
47
A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?
The widget is associated with the app and this is the normal behavior.
48
The widget is associated with the app and this is the normal behavior.
A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?
49
A user updates a device driver and reboots the system. When the user successfully logs in after the reboot, the OS displays a blue screen and crashes. The user presses the F8 key on reboot and tries to log in using the Last Known Good Configuration but gets the same result. Why will the Last Known Good Configuration not work?
The Last Known Good Configuration is overwritten with the current one on successful login.
50
The Last Known Good Configuration is overwritten with the current one on successful login.
A user updates a device driver and reboots the system. When the user successfully logs in after the reboot, the OS displays a blue screen and crashes. The user presses the F8 key on reboot and tries to log in using the Last Known Good Configuration but gets the same result. Why will the Last Known Good Configuration not work?
51
Which file is used to detect and build information about the hardware devices installed on a Windows XP laptop during the boot process?
NTDETECT.COM
52
NTDETECT.COM
Which file is used to detect and build information about the hardware devices installed on a Windows XP laptop during the boot process?
53
A technician uses the shrink volume feature of the disk management utility and splits the partition. What must the technician do next in order to make the partition useable?
Partition the unallocated space.
54
Partition the unallocated space.
A technician uses the shrink volume feature of the disk management utility and splits the partition. What must the technician do next in order to make the partition useable?
55
A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?
Replace the CMOS battery.
56
Replace the CMOS battery.
A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?
57
A technician is troubleshooting a computer that fails to print. The technician suspects that the printer driver may be outdated, proceeds to download the latest driver, and installs it. The technician attempts to print, but the problem persists. What is the next action that the technician should take?
Develop a new theory.
58
Develop a new theory.
A technician is troubleshooting a computer that fails to print. The technician suspects that the printer driver may be outdated, proceeds to download the latest driver, and installs it. The technician attempts to print, but the problem persists. What is the next action that the technician should take?
59
A user reports that some printing jobs are not being printed. The technician checks and notices that the jobs are stuck in the printing queue. What action should the technician take to solve the problem?
Cancel the job that displays the error that is preventing the other jobs from being printed.
60
Cancel the job that displays the error that is preventing the other jobs from being printed.
A user reports that some printing jobs are not being printed. The technician checks and notices that the jobs are stuck in the printing queue. What action should the technician take to solve the problem?
61
A technician is troubleshooting a printer that fails to print because of constant paper jams. What should the technician try first?
Clean the printer.
62
Clean the printer.
A technician is troubleshooting a printer that fails to print because of constant paper jams. What should the technician try first?
63
A technician is planning an operating system upgrade for a user system that is currently running Windows Vista. Because the BitLocker feature embedded in the Windows Vista OS is required, there is a request that this feature be available when the new operating system is installed. Which version or versions of Windows 7 would support this feature?
Windows 7 Ultimate
64
Windows 7 Ultimate
A technician is planning an operating system upgrade for a user system that is currently running Windows Vista. Because the BitLocker feature embedded in the Windows Vista OS is required, there is a request that this feature be available when the new operating system is installed. Which version or versions of Windows 7 would support this feature?
65
What does %USERPROFILE% represent in the pathC:Users%USERPROFILE%AppDataLocalTemp?
an environment variable that is set by the operating system
66
an environment variable that is set by the operating system
What does %USERPROFILE% represent in the pathC:Users%USERPROFILE%AppDataLocalTemp?
67
A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point?
Choose Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.
68
Choose Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.
A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point?
69
A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?
2 primary, 1 active, 1 extended, 3 logical
70
2 primary, 1 active, 1 extended, 3 logical
A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?
71
A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?
Chkdsk
72
Chkdsk
A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?
73
Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?
key fob
74
key fob
Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?
75
The corporate security policy states that all remote connections use only secure tunnels for data communications. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?
VPN
76
VPN
The corporate security policy states that all remote connections use only secure tunnels for data communications. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?
77
What type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?
social engineering
78
social engineering
What type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?
79
What best describes the security threat of spoofing?
making data appear to come from a source that is not the actual source
80
making data appear to come from a source that is not the actual source
What best describes the security threat of spoofing?
81
Which three attributes of NTFS make it a better file system than FAT32? (choose three)
File folder permission, journaling, and encryption at the file and folder level.
82
File folder permission, journaling, and encryption at the file and folder level.
Which three attributes of NTFS make it a better file system than FAT32? (choose three)
83
After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?
Set the file permissions to Read and Execute.
84
Set the file permissions to Read and Execute.
After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?
85
A technician is servicing a laser printer. Which two printer parts should the technician avoid touching because they retain large amounts of voltage even when disconnected from a power source?
Conditioning roller and Corona wire.
86
Conditioning roller and Corona wire.
A technician is servicing a laser printer. Which two printer parts should the technician avoid touching because they retain large amounts of voltage even when disconnected from a power source?
87
A wireless LAN is being deployed inside the new one room office that is occupied by the park ranger. The office is located at the highest part of the national park. After network testing is complete, the technicians report that the wireless LAN signal is occasionally affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
The microwave oven and the cellular phones that are used by the employees.
88
The microwave oven and the cellular phones that are used by the employees.
A wireless LAN is being deployed inside the new one room office that is occupied by the park ranger. The office is located at the highest part of the national park. After network testing is complete, the technicians report that the wireless LAN signal is occasionally affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
89
A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?
SSH
90
SSH
A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?
91
A computer can access devices on the same network but cannot access devices on other networks. What is the probable cause of this problem?
The computer has an invalid default gateway address.
92
The computer has an invalid default gateway address.
A computer can access devices on the same network but cannot access devices on other networks. What is the probable cause of this problem?
93
What is the reason for disabling SSID broadcasting and changing the default SSID on a wireless access point?
Wireless clients must then have the SSID manually configured to connect to the wireless network.
94
Wireless clients must then have the SSID manually configured to connect to the wireless network.
What is the reason for disabling SSID broadcasting and changing the default SSID on a wireless access point?
95
After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?
Check for the latest OS patches and updates.
96
Check for the latest OS patches and updates.
After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?
97
Rogue antivirus warning windows have been reported as appearing on computers in a company. The computer systems administrator is drafting a notice to all employees explaining how to deal with this problem. In addition to a description of the problem and the reporting procedure, which two instructions should also be included in the notice? (Choose two.)
So not click anywhere in the warning window, & If the window has to be closed, then press Alt + F4.
98
So not click anywhere in the warning window, & If the window has to be closed, then press Alt + F4.
Rogue antivirus warning windows have been reported as appearing on computers in a company. The computer systems administrator is drafting a notice to all employees explaining how to deal with this problem. In addition to a description of the problem and the reporting procedure, which two instructions should also be included in the notice? (Choose two.)
99
An audit reveals company files that are stored in the personal server space of a former employee have been modified after the employee left the company. What should be done to prevent further unauthorized access to these files, while still allowing the company to use them?
Disable the account of the former employee.
100
Disable the account of the former employee.
An audit reveals company files that are stored in the personal server space of a former employee have been modified after the employee left the company. What should be done to prevent further unauthorized access to these files, while still allowing the company to use them?
101
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
Inkjet printers are less expensive as an initial purchase than laser printers, & The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
102
Inkjet printers are less expensive as an initial purchase than laser printers, & The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
103
Which two procedures should be done before performing preventive maintenance on a laptop? (Choose two.)
Disconnect the AC adapter & Remove the battery.
104
Disconnect the AC adapter & Remove the battery.
Which two procedures should be done before performing preventive maintenance on a laptop? (Choose two.)
105
In what circumstance would plenum-rated twisted-pair computer network cabling be required?
When the cable run must be installed inside the ceiling.
106
When the cable run must be installed inside the ceiling.
In what circumstance would plenum-rated twisted-pair computer network cabling be required?
107
Which three actions should be part of a regular computer preventive maintenance plan? (Choose three.)
Remove dust from fan intakes, the power supply, and peripherals; Installing appropriate security updates; & Removing unused or unwanted programs.
108
Remove dust from fan intakes, the power supply, and peripherals; Installing appropriate security updates; & Removing unused or unwanted programs.
Which three actions should be part of a regular computer preventive maintenance plan? (Choose three.)
109
Which feature is characteristic of the ntbackup command?
It can be executed from a batch file.
110
It can be executed from a batch file.
Which feature is characteristic of the ntbackup command?
111
After the administrator manually configures the correct SSID on a new laptop, the computer is still unable to connect to the wireless LAN. Which additional action should the administrator take to resolve this problem?
Verify that the MAC address for the laptop is in the MAC address filter table.
112
Verify that the MAC address for the laptop is in the MAC address filter table.
After the administrator manually configures the correct SSID on a new laptop, the computer is still unable to connect to the wireless LAN. Which additional action should the administrator take to resolve this problem?
113
The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
DHCP
114
DHCP
The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
115
What is a typical task performed by a level one technician in a call center?
Gathering information when a customer calls for help.
116
Gathering information when a customer calls for help.
What is a typical task performed by a level one technician in a call center?
