IT consumerization Flashcards
IT Consumerization
the phenomenon of more and more employees bringing their own IT into the workplace and using these tools for work purposes.
- From employees perspective= IT consumerization captures an individual’s usage of, and familiarity with, devices and applications in his or her personal life that are useful when applied to the individual’s job
- From organisations IT department= is the plethora of devices and applications used within the corporate firewall that may not be part of a company- sanctioned list and/or have not been formally approved and that may be seen as either a threat or an opportunity.
- From Market perspective= every device and application that originates in the consumer market and that, at least originally, was not targeted to be used in addition to, or in lieu of, enterprise IT.
Benefits of IT Consumerization
A. Innovation benefits: over time it would turn into cost savings
B. Productivity benefits: employees raise productivity by using resources while outside enterprise boundaries and normal working hours
C. Employees satisfaction: employees are comfortable with their own technology, and are perceived as valuing the independence and even the enjoyment that came from being able to choose their own tools.
Downturns: privacy issues
Strategies for responding to IT consumerization
Laissez-Faire: Management allows external devices and applications to enter the enterprise without restrictions
Middle ground strategies: Broadening the Scope; Segmenting Employees by Role; Providing a Gadget Budget; Advocating Uptake
Authoritarian: Management exercises tight control and restricts the number of devices and applications entering the enterprise.
IT CONSUMERIZATION: WHEN GADGETS TURN INTO ENTERPRISE IT TOOLS: lessons learned
- Consumer technology has many faces shapes and forms: IT consumerization can be camouflaged as social media strategy, or Bring your Own Device —> The boundaries of an organization’s information network are no longer clearly defined.
- Security is achievable: Security can be embedded in the consumer device, the network, the application and in corporate policy. It is really important to educate personnel about the importance of adhering to those policies.
- Different countries have different rules: ex. in the U.S., employees’ email located on corporate devices or networks is considered the property of, and accessible by, the employer. In the European Union or Canada, it’s exactly the opposite: email is the protected property of the employee-even if stored on a corporate email server.
- The user base and its motivations are changing: Younger workers have grown up with Facebook, Twitter and YouTube. They are comfortable not only with using technology but also in selecting it.
- Leverage Consumer IT as part of corporate strategy and process: IT consumerization provides an infrastructure that might otherwise be impossible to create
OHS Office Home Smartphone
The use of job-provided smartphones for personal use —> is expected to increase employee productivity and operational efficiency and improve organisational flexibility, However, it can be a double-edged sword as it can create work-to-life conflict.
A NEW OPEN DOOR: THE SMARTPHONE’S IMPACT ON WORK-TO-LIFE CONFLICT, STRESS, AND RESISTANCE: findings
- Flexibility and productivity have an effect on perceived work overload. Flexibility increases work overboard: OHS users recognise that they can be reached and do more work wherever they are located at any time of day, and if they accept the work, it will increase their workload.
- Productivity in terms of work quality decreases work overload. OHS improves work efficiency and effectiveness, so that work overload that employees perceive could be diminished.
- Segmentation culture plays a mitigating role in the work-to-life conflict of employees. The organisational atmosphere and a type of peer pressure encouraging the separation of personal life from work can help to decrease work-to-life conflict.
- Work-to-life conflict proved to be a powerful antecedent of job stress —> 24/7 wired status can threaten work-to-life balance and ultimately one’s emotional and physical well- being
- Work overload due to OHS and work-to-life conflict have a significant effect on user resistance to accept further changes to job-related use of OHS
A NEW OPEN DOOR: THE SMARTPHONE’S IMPACT ON WORK-TO-LIFE CONFLICT, STRESS, AND RESISTANCE: implications
I. Without formal policies, work overload and work-to-life conflict can result in serious negative consequences affecting the new ways of working with OHS. —> Companies should fostering a culture that separates work life from personal life is also important to mitigate work-to- life conflict and con- sequently job stress and user resistance
II. As flexibility increases perceived work overload whereas productivity decreases it, companies should provide mobile applications that allow improved productivity (quality of work), rather than flexibility (ubiquitous access) —> ex. Enhancing productivity by increasing access to decision-making tools or information retrieval systems in mobile settings may be more important.
UA Uncertainty Avoidance
people with strong UA fear uncertainty. Related to IT hey need the predictability often provided by rules, policies, and structure in organisations that IT consumerization contradicts or dilute
IC Individualism / Collectivism
whether individuals take care of themselves or they expect he group to take care of them in exchange for their loyalty —> Individualist considering technology use at work, they are more concerned with the benefits they might achieve than the disadvantages that could arise for others
MILLENNIAL’S ATTITUDES TOWARD IT CONSUMERIZATION IN THE WORKPLACE: Findings
- It is possible to distinguish 2 groups of millennials:
A. Narcissist= high IC scores and low UA scores —> risk perceptions have no effect, while benefits are weighted comparatively high when it comes to technology-adoption decisions
B. Prudent= low IC scores and high UA scores —> they are more aware of risk and react more cautiously - Members of Generation Y (so-called millennials) see the use of their privately owned devices for work as a necessity, not an option.
- Millennials focus on their personal benefit, generally ignoring the risks they may introduce into corporate networks when using their own devices and accounting for risk only if it threatens them directly.
- When it comes to weighing risks against benefits, such behaviour is seen across developed economies, with no significant cultural influence across an international sample —> the two groups were well distributed among all participants in our sample; that is, we found no significant correlation with nationality or any other control factor to define the two clusters.
MILLENNIAL’S ATTITUDES TOWARD IT CONSUMERIZATION IN THE WORKPLACE: Implications
The risks/costs associated with the use of privately owned devices at work do not significantly affect decision making for most millennials. Privacy seems of no concern —> IT security managers should thus consider the implications of millennials’ egocentric approach to risk
