IT APPLICATIONS 9: SUPPORTING MOBILE SOFTWARE Flashcards
A user’s phone is randomly rebooting all the time. What should the user do first to diagnose the issue?
Conduct battery diagnostics
User is frustrated that an app crashed after receiving a recent update. What is the first step the user should try?
Force stop and relaunch
The company has concerns about the controllability of the devices due to liability, so they are going to purchase the devices for employees to use for business. What is this policy considered?
COBO (Corporate-owned, Business only)
Device is chosen and supplied by the company and can be used personally
COPE (Corporate-owned, personally enabled)
A user connects their laptop to the company’s wireless access point, but the internet is very slow. A connection to the Wi-Fi with their corporate mobile device is even slower. What should the user try?
Move closer to the AP
They are investigating no-root firewalls and understanding how this works. Which of the following best describes no-root firewalls?
Control access through a VPN
A malicious app that will typically be very similar and use fake reviews and automated downloads to boost its apparent popularity
Spoofed App
A security manager puts together a security awareness campaign for mobile devices. Which is least likely to be a symptom of malware?
Unexpected Reboots
Detect a rooted or jailbroken device or custom firmware with no valid developer code signature and prevent access to an enterprise app, network, or workspace
MDM (Mobile-Device Management)
this can only be done when the device is attached to a computer while it boots
While tethered
A user is experiencing issues on their iPhone. What troubleshooting option should the user initially try?
Power Cycle
A mobile device manager is looking at data encryption and the “Data Protection” setting, what does this protect?
