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Information Technology for Business > IT > Flashcards

IT Flashcards

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1
Q

What does an Information System do?

Quiz 1

A

Collects, processes, stores, analyzes and disseminates information for specific purpose

To provide accurate, timely and useful information

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2
Q

What does IS conceptualize?

Quiz 1

A

The bigger picture

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3
Q

What are the five parts of IS?
(5)

Quiz 1

A
  1. People
  2. Procedures
  3. Software
  4. Hardware
  5. Data
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4
Q

What is the formula for IS?
IS = ? +?

Quiz 1

A

IS = IT + Procedures & people that produce and utilize information

IS = Technology + People

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5
Q

What is information technology?

Quiz 1

A

Any computer-based tool that people use to work with information and support the information and information processing needs of an organization

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6
Q

What are the 3 parts of IT?
IT = ? + ? + ?

Quiz 1

A
  1. ) Hardware
  2. ) Software
  3. ) Data

IT = Hardware + Software + Data

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7
Q

What are the three steps to develop information?
(3)

Quiz 1

A
  1. Input the data
  2. Put all the data together
  3. Deliver report about data
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8
Q

What are the three processes of IS?
(3)

Quiz 1

A
  1. ) Input
  2. ) Process
  3. ) Output
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9
Q

How is information data organized?

Quiz 1

A

It is organized so that it has meaning and value to the recipient

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10
Q

What is knowledge data?

Quiz 1

A

Information that has been organized and processed to convey understanding, experience, accumulated learning and expertise

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11
Q

What is feedback?

Quiz 1

A

Output returned to appropriate members of organization to help evaluate or correct input stage

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12
Q

What are the levels of understanding?
(5)

Quiz 1

A
  1. Researching
  2. Absorbing
  3. Doing
  4. Interacting
  5. Reflecting
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13
Q

What are the levels of connectedness?
(4)

Quiz 1

A
  1. Gathering of parts
  2. Connection of parts
  3. Formation of a whole
  4. Joining of Wholes
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14
Q

Relationships between understanding and connectedness?
(4)

Quiz 1

A
  1. Data
  2. Information
  3. Knowledge
  4. Wisdom
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15
Q

Using IS effectively requires the understanding of the:
(3)

Quiz 1

A
  • Organization
  • Management
  • IT
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16
Q

How do IS and IT interact?

Quiz 1

A

IS is the bigger picture of IT

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17
Q

What does MIS stand for?

Quiz 1

A

Management Information System

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18
Q

What is an MIS?
(5)

Quiz 1

A

Information system which collects (1), processes (2), stores (3), analyzes (4), disseminates information for a specific purpose (5)

Study of people, technology and organizations

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19
Q

Define Digital Persona of Business?
(3)

Quiz 1

A
  1. How businesses, customers and suppliers interact in the digital era
  2. Often changes the landscape of how businesses processes are done
  3. Impacts marketing, branding, communication and relationship building
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20
Q

What is social media?

Quiz 1

A

a group of internet based applications that build on ideological and technological foundations of Web 2.0

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21
Q

Web 1.0
(4)

Quiz 1

A

∙ 1 way communication
∙ Read only
∙ Networking
∙ Multimedia

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22
Q

Web 2.0
(4)

Quiz 1

A

∙ 2 way communication
∙ Writeable
∙ Broadband
∙ Semantic

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23
Q

Web 3.0
(4)

Quiz 1

A

∙ Machine to machine
∙ Executable
∙ Semantic technologies
∙ Semantic

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24
Q

Requirements for user generated content:
(3)

Quiz 1

A

∙ Needs to be published
∙ Needs to show a certain amount of creative effort
∙ Needs to have been created outside a professional routines and practices

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25
Q

Characteristics of Web 2.0
(8)

Quiz 1

A 
・Continually updated services
・Consuming and remixing data
・Network effects through participation
・Ability to tap into the collective intelligence of users
・Data made in new or never-intended ways
・Relies on user-generated and user controlled data
・Lets anyone act as a website developer
・It's a work in progress
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26
Q

Specifications of Web 1.0
(7)

Quiz 1

A 
・Static pages
・Author controlled content
・Computers
・Users view content
・Individual users
・Marketing goal influence
・Data from a single source
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27
Q

Specifications of Web 2.0
(7)

Quiz 1

A 
・Dynamic pages
・User controlled content
・Computers, cell phones, TV, PDA, game systems, car dashboard 
・Users created content
・User communities
・Marketing goal relationship
・Data from multiple sources (mashup)
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28
Q

Types of mashups
(3)

Quiz 1

A

・Business
・Customer
・Data

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29
Q

A Mashup Application allows for:

Quiz 1

A

Different forms of applications to work together (Application Programming Interfaces – API)

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30
Q

Application Programming Interfaces (API) was intended to be:

Quiz 1

A

Used as an interface by software components to communicate with each other

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31
Q

What does Rich Internet Applications (RIA) enable:

Quiz 1

A

Other technologies to communicate together

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32
Q

A wiki is:
(2)

Quiz 1

A

・Dynamic

・A collectively authored set of webpages

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33
Q

Purpose of Wiki:
(2)

Quiz 1

A

・Make communication easier

・Manage knowledge of different people

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34
Q

Wiki Characteristics:
(3)

Quiz 1

A

・Web-based
・Interactive
・Collaboration

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35
Q

Things to remember about wiki:
(3)

Quiz 1

A

・They’re collaboration tools, make sure you have well controlled and keep it updated
・They’re intended to maintain a series of unique documents as their content evolves
・They have built-in version control

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36
Q

What is a Really Simple Syndication?

Quiz 1

A

An RSS application is developed to serve a specific purpose for a specific company

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37
Q

Convergence of information and communication, what has social media led to?
(3)

Quiz 1

A

・More channels for communication
・Personal communication and media consumption
・Social media being used for many other purposes

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38
Q

Social Media is:
(3)

Quiz 1

A

・Create and share content
・Online communication channels
・Computer-mediated technologies

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39
Q

Social Media downfalls:
(3)

Quiz 1

A

・Create and share content or participate in social networking
・Online communication channels (community-based)
・Computer-mediated technologies (sharing of ideas and info)

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40
Q

Social Media has to have:
(3)

Quiz 1

A

・End-users (who are you targeting)
・Use cases (how are you going to target)
・Functionality (why are you going to target)

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41
Q

Implications of Social Media for business:
(3)

Quiz 1

A

・Engage with customers, prospects, partners and your networks
・Create opportunity by communicating
・Mange your reputation

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42
Q

How to adopt the social business aptitude:
(4)

Quiz 1

A

・Maximize the potential of social media by using across business functions
・Rather than using social media as an inside-out promotion medium, leverage
・Insights for product research, competitive analysis and prediction of customer needs
・Update corporate governance policies and guidelines

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43
Q

Components of a social media strategy:
(3)

Quiz 1

A

・Objectives
・Tactics
・Metrics

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44
Q

PDCA (Deming Cycle):
(4)

Quiz 1

A

Plan
・Creating a social media strategy
Do
・Implementing tactics and campaigns aligned with the social media strategy
Check
・Regular (daily, weekly, monthly, etc.) review of metrics created as part of the strategy to determine if business return on investment in social media has been achieved or not
Act
・Fine tuning the social media strategy, tactic, plan for campaigns, and even potentially refining or changing metrics or how measurements are performed

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45
Q

Effective social media management depends on:
(2)

Quiz 1

A

・Data driven management

・Metrics

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46
Q

Different Metrics for how effective social media management is:
(4)

Quiz 1

A

・Activity Metrics: Review
・Return on investment: sales and marketing, product development, HR
・Tactical Metrics
・Strategic Metrics

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47
Q

Social Media Strategy Components:
(6)

Quiz 1

A 
・Objectives
・Customers
・Sharing
・Who
・Brand Alignment
・Monitor
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48
Q

Key Factors to social Media (SOCIAL):
(6)

Quiz 1

A 
・Strategy
・Organization
・Criteria-Based Platform Selection
・Integration
・Awareness
・Leadership
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49
Q

Traditional Functions of the MIS department:
(4)

Quiz 1

A

・System development
・Computer operations
・Staffing, training, and developing
・Infrastructure, planning, development and control

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50
Q

New consultative functions of the MIS department:
(4)

Quiz 1

A

・Install and design
・System integration
・Innovative ideas
・Alliances with other business partners

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51
Q

MIS departments:
(3)

Quiz 1

A

・Information System department
・Information Technology department
・Information services department

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52
Q

The four Vs of Social Media:
(4)

Quiz 1

A

・Volume - lots of data, it is needed to make a good decision
・Variety - need data about different things
・Velocity - how updated the data is
・Veracity - accuracy of data

53
Q

Def of Social Commerce
(2)

Quiz 1

A

・The activity of buying and selling, especially on a large scale
・Social dealings between people
・Social computing
・Electronic commerce
・Online marketplaces and communities
・Collaborate online

54
Q

Social Media Strategy
(2)

Quiz 1

A

・Strategy needs to be formulated in terms of objectives, tactics and metrics
・Corporate governance issues such as policies and guideline need to be considered

55
Q

About Excel
(3)

Quiz 2

A

・A spreadsheet program
・Allows you to put a collection of data into a spreadsheet which can turn into information
・A spreadsheet is a collection of data

56
Q

Categories of spreadsheets:
(4)

Quiz 2

A 
・Data management features
・Automatic calculation functions
・Presentation tools
・Decision analysis function
***All excel functions fit into one of these categories***
57
Q 
Excel is a...
A worksheet is a...
A workbook is a...
A reference is...
A range group of cells is...

Quiz 2

A 
・Excel is an application
・A worksheet is a spreadsheet
・A workbook is a collection
・A reference is what you call a cell
・A range group of cells is usually at least 2
58
Q

Formulas are used to…

Quiz 2

A

Perform operations and arrive at a calculated result

59
Q

Definition of a formula:

Quiz 2

A

・An expression that returns a value through performed operations on literal values or referenced cell values
・Must begin with “ = “

60
Q

A function is…

Quiz 2

A

A named operations that returns a value

61
Q

Problem solving and modelling process
(3)

Quiz 2

A

・Formulation
・Solution
・Interpretation

62
Q

When are sub totals used?

Quiz 2

A

When you have a big list because it makes it easier to find what you are looking for

63
Q

Def of Maximax:

Quiz 2

A

Maximizes the best which will give you the most best

64
Q

Def of Maximin:

Quiz 2

A

Maximize the worst which will give you the best of the worst

65
Q

What do Data Delivery Functions do?
(3)

Quiz 2

A

・Filter unique values
・Data validation and drop-down menus
・Lookup functions

66
Q

Def of Logical Functions:

Quiz 2

A

Are used to compare two values or statements
・Result of the functions is a logical value (true or false)
Ex. AND, OR, NOT

67
Q

Def of Conditional Functions:

Quiz 2

A

Apply to anything that comes with a specific condition
・Result may be a specified value or a calculated value
Ex. IF, COUNTIF, SUMIF, AVERAGEIF

68
Q

The types of Lookup functions:
(2)

Quiz 2

A

・VLOOKUP: finds a specific value in the first column of a lookup table and returns the corresponding value in a specific table column
・HLOOKUP: same as VLOOKUP by horizontal

69
Q

Def of SUMPRODUCT:

Quiz 2

A 
Calculates the sum of the products
Ex.
Price*Quantity
1*2
3*4
5*6
7*8
9*0
=100
70
Q

Modelling approach to problem solving
(3)

Quiz 2

A

・Benefits
・Phases
・Layers

71
Q

Real World Problem Solving
(4)

Quiz 2

A

・Problem statement
・Assumptions and model structures
・Result and conclusions
・Solution

72
Q

Model World Problem Solving
(4)

Quiz 2

A

・Assumptions and model structures
・Results and conclusions
・Solutions
・Problem statement

73
Q

Def of Choose function:

Quiz 2

A

Returns a value from a specified list of values on a specified position

74
Q

Benefits of the modelling approach:
(3)

ETF

Quiz 2

A

・Economy: Less costly to analyze decision problems using models
・Timeliness: Models often deliver needed info more quickly than their real-world counterparts
・Feasibility: Models can be used to do things that would be impossible

75
Q

Components of business intelligence:
(3)

RAD!

Quiz 2

A

RAD

・Reporting: Regular mass info disseminating in a standard format. Metrics and graphics typically represent a score card
・Analytics: Slicing and dicing with visual feedback and interactivity. Mainly for the middle management - for tactical decisions and to guide strategic decisions
・Dashboards: Quick distilled snapshots, highlighting the key indices from instant decision making. Typically include interactive features for end-users to customize the content or the lock and feel

76
Q

Types of dashboards
(3)

Quiz 2

A

・Strategic
・Analytical
・Operational

77
Q

What dashboard works best on Excel?

Quiz 2

A

Excel is a practical and easy-to-use front-end tool for Strategic Dashboards

78
Q

Terminology for charts
(3)

Quiz 2

A

・Data Points: Numeric value that describes a single item on a cart
・Data Series: Groups of related data points
・Category Labels: Describe a group of data points in a chart

79
Q

Five steps in creating a chart
(5)

Quiz 2

A

・Specify the data series
・Select the range to chart
・Select the chart type
・Insert the chart and designate the chart location
・Choose chart option/add graphics in charts

80
Q

What does conditional formatting offer?

Quiz 2

A

An easy way to apply dynamic formatting to cells based on the values in those or other specified cells

81
Q

What-if-analysis tools in excel:
(3)

Quiz 2

A

・Scenarios
・Goal Seek
・Data Tables

82
Q

What-if-analysis is the study of…

Quiz 2

A

What-if-analysis the study of how the uncertainty in the output of a model can be attributed to different sources of uncertainty in the model inputs

83
Q

Target cell typically contain…

Quiz 2

A

a formula that is directly or indirectly based on the adjustable cell and constraints

84
Q

Adjustable cells are the cells…

Quiz 2

A

Whose values are adjusted until the constrained are satisfied

85
Q

A database is…

Quiz 3

A

Data typically organized to model relevant aspects of reality in a way that supports processes requiring this information

86
Q

Information in a database is organized so that it can be easily:
(3)

Quiz 3

A

・Assessed
・Managed
・Updates

87
Q

Why does data management matter?
(2)

Quiz 3

A

・No enterprise can be effective without high quality data that is accessible when needed
・Data that’s incomplete or out of context cannot be trusted

88
Q

What is the goal of Data Management

Quiz 3

A

To provide the infrastructure and tools to transform raw data into usable information of high quality

89
Q

Why is data management difficult and expensive: (4)

Quiz 3

A

・Volume of data is increasing exponentially
・Data is scattered throughout the organization
・Data is created and used offline without going through quality control checks
・Data may be redundant and out-of-date, creating a huge maintenance problem

90
Q

Transactional Data is…
(2)

Quiz 3

A

・All the data contained within a single business process or unit of work
・Primary purpose is to support daily operational tasks
・Generated and captured by operational systems
Ex. Tickets, Receipts, packing slips

91
Q

Analytical Data is…
(2)

Quiz 3

A

・All organizational info
・Primary purpose is to support the performance of higher-level analysis tasks
Ex.Product stats, sales projections, trends

92
Q

Def of Database Management System (DBMS)
(2)

Quiz 3

A

・Separates the logical and physical view of the data

・Physical View: How data is organized, specified and stores

・Logical View: How data appears to the end-user

93
Q

Def of Data Definition Language (DDL)
(2)

Quiz 3

A

・Defines each data element

・Used by programmers and database administrators in creating database

94
Q

Def of Data Manipulation Language (DML)
(3)

Quiz 3

A

・Query and reporting capability in DBMS
・Used to manipulate Data (ex. Structured query language -SQL)
・Used to get data into and out of a database

95
Q

Def of Metadata

Quiz 3

A

・The structure descriptions of the stored field

・Includes location, format, field name, data description etc.

96
Q

Def of Business Rules

Quiz 3

A

・Editing and processing rules as well as automatic procedures that must be processed for accurate data

97
Q

Def of Data Dictionary

Quiz 3

A

・Definitions of data elements and their characteristics

Ex. Input mask, validation rule, mandatory/optional inputs

98
Q

Three basic operations used to develop useful sets of data:
(3)

Quiz 3

A

・Select: Creates a subset of data all records that meet stated criteria
・Join: Combines relational tables to provide user with more information than available in individual tables
・Project: Creates subset of columns in table, creating tables with only the information specified

99
Q

Def of Master Data

Quiz 3

A

Consistent and uniform set of identifiers and extended attributes that describe the core entities of the enterprise
Ex.customer, product, employee, vendor, geographic location etc.

100
Q

Advantages of Master Data management
(4)

Quiz 3

A

・Improves search effectiveness
・Increases accuracy
・Streamlines new product entry into the database management system
・Facilitates processing of transactions

101
Q

Data Governance is…

Quiz 3

A

・An approach to managing information across an entire organization
・A formal set of business processes and policies that are designed to ensure that data are handled in a certain, well-defines fashion
・The organization follows unambiguous rules for creating, collecting, handling, and protecting its information
・The objective is to make information available, transparent, and useful for the people who are authorized to access it, from the moment it enters an organization until it is outdated and deleted

102
Q

Def of Entity Relationship Diagram (ERD)

Quiz 3

A

Methodology for documenting databases illustrating relationships between database entities

103
Q

Def of a Form

Quiz 3

A

・Database object that you can use to enter, edit, or display data from a table or query
・Can be used to control access to data by limiting which fields or rows of data are displayed to users

104
Q

Def of a Report

Quiz 3

A

・Database object that is used to organize and display data pulled from tables and queries
・Commonly used as formatted hard copies of table or query data
・You can modify a report’s design but cannot add or edit data in a report

105
Q

Def of a Query

Quiz 3

A

・A set of instructions used for working with data

・Creating a query is like asking the database a question

106
Q

What is Database Normalization?

Quiz 3

A

・The process of removing redundant data from your tables to improve storage efficiency, data integrity, and scalability
・No repetition of data
・Needs to be normalized because there’s blank spaces, you break it up into different tables (3)

107
Q

Query steps
(3)

Quiz 3

A

・Select
・Join
・Project

108
Q

Def of Structure Query Language (SQL)

Quiz 3

A

・Most popular query language used for interacting with a database
・Allows people to perform complicated searched by using relatively simple statement or key words (ex. select, from, where)
・Data manipulation language used to add, change, delete and retrieve data in database

109
Q

Def of Query by Example (QBE)

Quiz 3

A

・User fills out a grid or template known as a form
・Drag and drop
・Best for a non-programmer (ex. you)

110
Q

DBMS falls into two categories:
(2)

Quiz 3

A

Enterprise DBMS
・Large operational and analytical databases
・Thousands of users at a time, along with multiple database applications

Personal/Desktop DBMS
・Smaller, simpler database applications
・Personal or smaller workgroup applications
・Fewer than 100 users

111
Q

Data warehouses and data marts…

Quiz 3

A

support business intelligence

112
Q

Def of Data Warehouse

Quiz 3

A

A copy of transaction data specifically structured for querying, analysis, reporting, and more rigorous data mining

113
Q

Def of Data Mart

Quiz 3

A

・Low-cost, scaled-down version of a data warehouse that is designed for the end-user needs in a strategic business unit or an individual department
・Contains a subset of data warehouse information
・Contains summarized or highly focused portion of data for a specified business unit or group of users
・Contains a snapshot of operational data for specific business contexts
・Creation of a data mart is predicated on a specific predefined need for a certain grouping and configuration of select data

114
Q

Def of Data warehouse environment

Quiz 3

A

・Internal and external sources can put data in the warehouse

・ETL: Extract, Transform, Load

・Extract: taking from elsewhere
・Transform: transform data
・Load: load the data

115
Q

Characteristics of a data warehouse
(6)

Quiz 3

A 
・Organized by business dimension or subject
・Use online analytical processing
・Integrated
・Time variant
・Non-Volatile
・Multidimensional
116
Q

A Form is a…

Quiz 3

A

Database object that you can used to enter, edit, or display data from a table or query

117
Q

A Report is a…

Quiz 3

A

・Database object that is used to organize and display data pulled from tables and queries
・You can modify a report’s design, you cannot add or edit data in a report

118
Q

ETL

Quiz 3

A

Extract

Transform

Load

119
Q

Transactional Data

Quiz 3

A

Al of the data contained within a single business process or unit of work, and its primary purpose is to support performing daily operational tasks

120
Q

Analytical Information

Quiz 3

A

all organizational information, and its primary purpose is to support the performance of higher-level analysis tasks

121
Q

Master Data

Quiz 3

A

set on identifiers and extended attributes that describe the core entities of the enterprise such as customer, product, employee, vendor, geographic location, etc.

example:
product sold
vendor
salesperson
store
part number
purchase price
date
122
Q

Transaction Data

A

describes the business’s activities or transactions

example:
52-inch LCD TV
Samsung
Kyle Smith
Best Buy
1234
$1,500
March 20th, 2018
123
Q

Atomic Data

A

data in unit that cannot be subdivided

124
Q

Binary Large Objects (BLOB)

A

digitized image and multimedia

125
Q

Entity Relationship Diagram

A

key tool employed in the design of databases

methodology for documenting databased and is used to illustrate relationships between entities

126
Q

A Computer Model

A

mathematical relationships and logical assumptions implemented in a computer as an abstract representation of a real-world object or phenomenon

spreadsheets provide the most convenient way for business people to build computer models

127
Q

3 examples of data visulation features in excel that can be used to create dashboards

A
  1. summarized highlighted text
    - calculated data and summary metrics
    - conditionally formatted data
  2. icons
    - alerts
    - up/down
    - on/off
  3. tables and charts
    - line charts
    - pie charts
128
Q

field propertities in access that can be use to customize the way users see your table

A
  • input mask
  • validation
  • format

Information Technology for Business (3 decks)

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