IT 2 Flashcards
(30 cards)
What is the difference between Azure AD and on-prem Active Directory?
Azure AD is cloud-based identity management; on-prem AD is for managing devices, users, and resources in a local domain.
How do you assign a user to an Azure AD group?
Go to Azure Portal > Azure Active Directory > Groups > Select group > Members > Add members.
What is conditional access in Azure AD?
It allows you to enforce access controls based on conditions like user location, device state, or app.
What’s the purpose of Azure AD Connect?
It syncs on-prem Active Directory users to Azure AD for hybrid identity.
How do you reset a user’s password in Azure AD?
Azure Portal > Azure Active Directory > Users > Select user > Reset Password.
What is an Azure AD tenant?
A dedicated instance of Azure AD representing your organization.
How do you create a virtual machine in Azure?
Azure Portal > Virtual Machines > Create > Configure VM settings.
What is a resource group in Azure?
A container that holds related resources for an Azure solution.
What are NSGs in Azure?
Network Security Groups control inbound/outbound traffic to Azure resources.
What is the use of Azure Policy?
It helps enforce organizational standards and assess compliance at scale.
How do you unlock a user account in Active Directory?
Open Active Directory Users and Computers > Right-click user > Properties > Uncheck ‘Account is locked out’.
What tool do you use to query AD objects from command line?
Use dsquery, net user, or PowerShell cmdlets like Get-ADUser.
What is a Group Policy Object (GPO)?
GPOs define configurations for users and computers in Active Directory.
How do you force Group Policy update on a client?
Run gpupdate /force in Command Prompt.
How do you join a computer to a domain?
System Properties > Change Settings > Join domain > Enter domain and credentials.
What is the difference between OU and a group in AD?
OU is for organizing objects hierarchically; groups are for assigning permissions.
How do you delegate permissions in Active Directory?
Use the Delegation of Control Wizard in Active Directory Users and Computers.
What is a domain controller?
A server that responds to authentication requests in Active Directory.
How do you back up Active Directory?
Use Windows Server Backup or wbadmin to back up system state.
How do you restore a deleted user in AD?
Use AD Recycle Bin (if enabled) or authoritative restore with ntdsutil.
What information should a good IT support ticket contain?
Issue description, affected user/system, urgency, screenshots/errors, and troubleshooting steps.
How do you prioritize tickets in a help desk?
Based on impact and urgency: critical systems = high priority.
How do you handle a ticket marked as resolved but the user disagrees?
Reopen the ticket, communicate with the user, troubleshoot further.
What is a service-level agreement (SLA)?
An SLA defines the expected response and resolution times for support issues.
