IST 301 Final Exam Flashcards
(32 cards)
List the four challenges stemming from cultural differences.
Direct vs Indirect Communication
Trouble with accents and fluency
Differing attitudes toward hierarchy and authority
Conflicting norms for decision making
List the four strategies for dealing with cultural changes and when each should be used
Adaptation - working with or around differences
Structural - deliberate reorganization or re-assignment designed to reduce the interpersonal friction; Reorganize to reduce friction
Managerial Intervention - When cultural decision making process don’t make among teams
Exit - when there is no agreement about a matter which jeopardize operations or product delivery
Greg James (case study)
Graduated from Stanford University
“Star Engineer”
Sun provided him with a combination of opportunities
Within 4 years he began managing a team/budget in the Data Protection and Recovery Department
One of 50 managers to receive the Sun Outstanding Manager award
Find the definition of ill conceived goals
Set goals/incentives to promote desired behavior but they encourage a negative behavior
Definition of motivated blindness
Overlook unethical behavior of others when it’s in our interest
Definition of indirect blindness
Hold others less accountable for unethical behavior when it’s carried out through 3rd parties
What are four reasons to follow Linda’s instructions (case study)
Important to respect the wishes and requests of people in positions of authority
Felt indebted to Linda for the job opportunity
Responsibility to help make the desk as much money as possible
Great deal of potential starting off at the new job
What is corporate social responsibility (CSR)
Voluntary corporate commitment to exceed the explicit and implicit obligations imposed on a company by society’s expectations of conventional corporate behavior
What is Strategic Philanthropy?
Philanthropy that adds to corporate profits
What is Strategic Action?
Action that does not lead to a competitive disadvantage in the long run
What is Structural Action?
Action that a company should undertake when collective commitment is required; something that is affected by and affects all competitors equally
What is Self Regulation?
Controlling or redirecting disruptive emotions and impulses
What is Self Awareness?
Knowing one’s emotions, strengths, weaknesses, drives, and goals - and their impact on others
What is Social Skill?
Managing relationships to move people in desired directions
What is Empathy?
Considering others’ feelings especially when making decisions
What is Motivation?
Being driven to achieve for the sake of achievement
What are Porter’s Generic Strategies?
Cost Leadership
Differentiation
Cost Focus
Differentiation Focus
What are the three components in an organizational structure?
Formal Reporting relationships
Groupings
System Design
What should an organization provide?
Vertical information flow
Horizontal information flow
List 6 Characteristics of Divisional Form:
Group of Diverse functions into divisions
Organized according to outputs
Can have products, region, market-based or client-based divisional structures
Coordination across functions within division is maximized
Coordination between divisions overseen by corporate-level managers
Works best in medium to large size orgs that operate in heterogeneous markets and have adopted a diversified strategy
What are the 4 sources of IBM’s problems? (case study)
Change from hardware as the dominant cost of a computer to software becoming the majority of the cost
Customers became more informed about computers; didn’t need expensive help from IBM
PC and Micro Era represent a new paradigm for applying computers directly to problems by users
Advent of open standards that IBM itself promoted with its decision to outsource Microsoft, Intel and others with bringing out the IBM PC
How does Gershner transform IBM as a CEO? (case study)
Tweaked ESOPs to retain key employees; the repricing wasn’t given to the 23 most senior executives to emphasize performance over collegiality
Cost Reductions
Restoring Line Managers’ Accountability and Ownership
One IBM
What does ERP do?
Integrate various functional aspects of the organization as well as systems within the organization of its partners and suppliers; Goal is to make information flow dynamic and immediate, increasing usefulness and value
What are the 4 benefits of ERP?
Integration of data and applications across functional areas
Improvements in maintenance and support
Consistency of the user interface across various applications
Security of data and applications is enhanced
