Issues Management Theory - Test 2 Flashcards
Exam 2
According to Heath, what is an issue?
- “Contestable matters of fact, value and policy”
- Facts: verifiable with evidence.
- Values: what people hold to be important or ideas that guide moral decisions.
- Policy: resolutions for how to act.
How does system theory describe a system?
- A set of interacting units that endures through time within an established boundary by responding and adjusting to change pressures from the environment to achieve and maintain goal states.
Are systems goal-directed?
Yes….
When a system is out of balance, what is the system not achieving?
?
When a system is out of balance, what three parts of the system model can be changed to help bring the system back into balance?
?
- Interdependence
- Openness
- Balance
What does the systems model mean when it indicates the boundary is permeable or open?
Open to the external environment.
- If too permeable, forces and demands of the external environment can be overwhelming
- If too little, an organization can get cut off from the resources it needs to survive or grow
What is Issues Management Theory?
- Explains negotiations of issues, crisis, and risk.
What is a risk?
- a positive or negative outcome that can be managed.
What is a crisis from the perspective of this theory?
Crisis: a manifestation of a negative risk; predictable in nature but not in time; can threaten the organization by damaging relationships with.
What is involved in strategic planning and management for risk?
- Integration of issue monitoring, corporate responsibility and effective communication into every facet of strategic planning.
- Identify and manage strengths, weaknesses, opportunities, and threats.
- Recognize that issues debates will affect strategic plans; you can’t control an issue, but you can be involved.
- Realize interests and issues are inseparable.
What does it mean to do issue monitoring?
- Scan
- Identify
- Analyze
- Prioritize
- Track (evaluation)
