IS3445 CHAP 3 EVOLUTION OF PEOPLE-TO-PEOPLE COMMUNICATIONS

Question 1

___ is a method for voice transmissions using a continuous signal that varies in frequency, amplitude, and range.

Answer 1

ANALOG TRANSMISSION

Question 2

___ is establishing an audio meeting over a network or PSTN line.

Answer 2

AUDIO CONFERENCING

Question 3

___ is a dedicated, physical, point-to-point connection between the sending and receiving devices.

Answer 3

CIRCUIT SWITCHING

Question 4

___ is centralized storage for unified messages.

Answer 4

COMMON MESSAGE STORE (CMS)

Question 5

___ is a method of voice transmissions in which sounds are encoded digitally as a series of numbers that represent pitch and volume at each instant in time.

Answer 5

DIGITAL TRANSMISSIONS

Question 6

___ is the state or availability of a remote object.

Answer 6

PRESENCE

Question 7

___ is the global collection of interconnected public telephone networks designed primarily for voice traffic.

Answer 7

PUBLIC SWITCHED TELEPHONE NETWORK (PSTN)

Question 8

___is an immediate exchange of information.

Answer 8

REAL-TIME COMMUNICATION

Question 9

___ is a protocol for sending faxes over an IP network or the Internet.

Answer 9

T.38

Question 10

___ is integration of voice, video, and Web or data conferencing.

Answer 10

UNIFIED COLLABORATIVE COMMUNICATIONS (UCC)

Question 11

___ is the combination of real time and non-real time into a single communication strategy.

Answer 11

UNIFIED COMMUNICATIONS

Question 12

___ is the storage of fax, email, and voice communications in a single location.

Answer 12

UNIFIED MESSAGING (UM)

Question 13

1. Session Initiation Protocol establishes communication sessions in an IP network.

TRUE OR FALSE

Answer 13

TRUE

Question 14

2. Which of the following technologies provides centralized storage of voice, fax, and email communications?
3. Unified messaging
4. CMS
5. Email central storage (ECS)
6. PUA

Answer 14

Unified messaging

Question 15

3. You are designing a customer service strategy for a large company. The CEO has asked you to apply full, two-way communications between service staff and customers. Which of the following methods would you suggest?
4. Email
5. Fax
6. Social networking
7. VoIP

Answer 15

Email

VoIP

Question 16

4. You have been asked to write a memo to management explaining how a VoIP system would benefit the organization. Which of the following are advantages of VoIP? (Select two)
5. Lower call costs
6. Improved collaboration
7. Greater voice control
8. Reduced voice static

Answer 16

Lower call costs

Improved collaboration

Question 17

5. Unified communications refers to both real-time and non-real time delivery of communications.

TRUE OR FALSE

Answer 17

TRUE

Question 18

6. Which of the following transport protocols does SIP use? (Select two)
7. TCP
8. RDP
9. UDP
10. STP

Answer 18

TCP

UDP

Question 19

7. _____ refers to online communities where people connect and communicate with others on the web.

Answer 19

Social Networking

Question 20

8. Blogging is part of a strong SEO strategy.

TRUE OR FALSE

Answer 20

TRUE

Question 21

9. _____ is the integration of fax, voice, pager messages, email, and more into a single interface for message submission, transportation, and retrieval.

Answer 21

Unified messaging

Question 22

10. You work for a company that is considering using IM for employees to chat with customers. Which of the following are valid concerns for IM in the workplace? (Select three )
11. Transmission of sensitive data
12. Lag time
13. Tracking employee messages
14. Personal chatting from work

Answer 22

Transmission of sensitive data

Tracking employee messages

Personal chatting from work