IS Ch. 5

Question 1

Business to business e-commerce

Answer 1

A subset of e-commerce in which all the participants are organizations

Question 2

business to consumer e-commerce

Answer 2

a form of e-commerce in which customers deal directly with an organization and avoid intermediaries

Question 3

consumer to consumer e-commerce

Answer 3

a subset of e-commerce that involves electronic transactions between consumers using a third party to facilitate the process

Question 4

e- Government

Answer 4

The use of information and communications technology to simplify the sharing of information, speeds up formerly paper-based processes, and improves the relationship between citizens and government..

Question 5

Electronic Retailing

Answer 5

The direct sale of products or services by businesses to consumers through electronic

storefronts, typically designed around an electronic catalog and shopping cart model.

Question 6

Cybermall

Answer 6

A single website that offers many products and services at one Internet location.

Question 7

Electronic exchange

Answer 7

an electronic forum where manufactureres, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations

Question 8

market segmentation

Answer 8

the identification of specific markets to target them with tailored advertising messages

Question 9

e-boutiques

Answer 9

personalized shopping consultations for shoppers interested in upscale, contemporary products

Question 10

digital certificate

Answer 10

an attachment to an e-mail message or data embedded in a web site that verifies the identity of a sender or web site

Question 11

certificate authority (CA)

Answer 11

a trusted third-party organization or company that issues digital certificates

Question 12

secure sockets layer (SSL)

Answer 12

a communications protocol used to secure sensitive data during e-commerce

Question 13

Electronic cash

Answer 13

An amount of money that is computerized, stored, and used as cash for e-commerce transactions

Question 14

smart card

Answer 14

a credit card-sized device with an embedded microchip to provide electronic memory and processing capability

Question 15

p-card (procurement card or purchasing card)

Answer 15

a credit card used to streamline the traditional purchase order and invoice payment processes

Question 16

Transaction processing system (TPS)

Answer 16

capture and process the detailed data necessary to update records about the fundamental business operations of the organization

Question 17

Batch processing system

Answer 17

a form of data processing where business transactions are accumulated over a period of time and prepared for processing as a single unit

Question 18

online transaction processing (OLTP)

Answer 18

a form of data processing where each transaction is processed immediately

Question 19

Batch vs. Online Transaction Processing

Answer 19

• Batch processing inputs and processes data into groups

* In Online Transaction processing, transactions are completed as they occur.

Question 20

Transaction processing cycle

Answer 20

The process of data collection, data editing, data correction, data manipulation, data storage, and document production

Question 21

source data automation

Answer 21

devices capture transaction data in machine readable form at the time and place of their origin

Question 22

point-of-sale transaction processing system

Answer 22

the purchase of items at the check-out stand updates a store’s delivery database and it’s database of products

Question 23

data editing

Answer 23

the process of checking data for validity and completeness

Question 24

data correction

Answer 24

the process of reentering data that was not entered properly

Question 25

data processing

Answer 25

the process of performing calculations and other data transformations related to business transactions

Question 26

data storage

Answer 26

the process of updating one or more databases with new transactions

Question 27

document production

Answer 27

the process of generating output records, documents, and reports

Question 28

enterprise system

Answer 28

a system central to the organization that ensures information can be shared across all business functions and all levels of management to support the running and managing of a business

Question 29

Supply chain management (SCM)

Answer 29

A system that includes planning, executing, and controlling all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and warehousing and delivering finished product to customers

Question 30

Customer relationship management (CRM) software

Answer 30

automates and integrates the functions of sales, marketing, and service in an organization to capture data about every contact a company has with a customer and store it in the CRM system so the company can truly understand customer actions

Question 31

What are the key features of a CRM system?

Answer 31

• Contact management
• Sales management
• Customer support
• Marketing automation
• Analysis
• Social networking
• Access by smartphones
• Import contact data

Question 32

Product lifecycle management (PLM)

Answer 32

An enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation, management, dissemination, and use of product and packaging definition information

Question 33

Product lifecycle Management (PLM) software

Answer 33

manages product data from design through disposal of product