IS Ch. 5 Flashcards
Business to business e-commerce
A subset of e-commerce in which all the participants are organizations
business to consumer e-commerce
a form of e-commerce in which customers deal directly with an organization and avoid intermediaries
consumer to consumer e-commerce
a subset of e-commerce that involves electronic transactions between consumers using a third party to facilitate the process
e- Government
The use of information and communications technology to simplify the sharing of information, speeds up formerly paper-based processes, and improves the relationship between citizens and government..
Electronic Retailing
The direct sale of products or services by businesses to consumers through electronic
storefronts, typically designed around an electronic catalog and shopping cart model.
Cybermall
A single website that offers many products and services at one Internet location.
Electronic exchange
an electronic forum where manufactureres, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations
market segmentation
the identification of specific markets to target them with tailored advertising messages
e-boutiques
personalized shopping consultations for shoppers interested in upscale, contemporary products
digital certificate
an attachment to an e-mail message or data embedded in a web site that verifies the identity of a sender or web site
certificate authority (CA)
a trusted third-party organization or company that issues digital certificates
secure sockets layer (SSL)
a communications protocol used to secure sensitive data during e-commerce
Electronic cash
An amount of money that is computerized, stored, and used as cash for e-commerce transactions
smart card
a credit card-sized device with an embedded microchip to provide electronic memory and processing capability
p-card (procurement card or purchasing card)
a credit card used to streamline the traditional purchase order and invoice payment processes
Transaction processing system (TPS)
capture and process the detailed data necessary to update records about the fundamental business operations of the organization
Batch processing system
a form of data processing where business transactions are accumulated over a period of time and prepared for processing as a single unit
online transaction processing (OLTP)
a form of data processing where each transaction is processed immediately
Batch vs. Online Transaction Processing
- Batch processing inputs and processes data into groups
* In Online Transaction processing, transactions are completed as they occur.
Transaction processing cycle
The process of data collection, data editing, data correction, data manipulation, data storage, and document production
source data automation
devices capture transaction data in machine readable form at the time and place of their origin
point-of-sale transaction processing system
the purchase of items at the check-out stand updates a store’s delivery database and it’s database of products
data editing
the process of checking data for validity and completeness
data correction
the process of reentering data that was not entered properly
data processing
the process of performing calculations and other data transformations related to business transactions
data storage
the process of updating one or more databases with new transactions
document production
the process of generating output records, documents, and reports
enterprise system
a system central to the organization that ensures information can be shared across all business functions and all levels of management to support the running and managing of a business
Supply chain management (SCM)
A system that includes planning, executing, and controlling all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and warehousing and delivering finished product to customers
Customer relationship management (CRM) software
automates and integrates the functions of sales, marketing, and service in an organization to capture data about every contact a company has with a customer and store it in the CRM system so the company can truly understand customer actions
What are the key features of a CRM system?
- Contact management
- Sales management
- Customer support
- Marketing automation
- Analysis
- Social networking
- Access by smartphones
- Import contact data
Product lifecycle management (PLM)
An enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation, management, dissemination, and use of product and packaging definition information
Product lifecycle Management (PLM) software
manages product data from design through disposal of product
