iPOS and You!

Question 1

What should you do when approaching the guest?

Answer 1

Greet the guest and ask for a name for the order. Keeping in mind to keep 6ft between you and the guest when possible.

Question 2

What should you bring with you before going outside?

Answer 2

A cold beverage
Your face shield
If it is sunny please wear some sunscreen
Likewise if its raining please wear the pickles

Question 3

When is it a good time to take off your pickle?

Answer 3

Please do not take off the pickle unless instructed to by a leader. You never know when it will rain again!

Question 4

What should you always check before storing an order?

Answer 4

You should always check that the order is accurate, you have a car description and the guests name

Question 5

What should you ask if a guest orders a milkshake?

Answer 5

Would you like whipped cream and cherry on that?

Shakes by default come with it on it, you may remove it if a guest doesn’t want it.

Question 6

What should you do if a doordash/uber eats/grubhub/postmates driver wants to pickup an order?

Answer 6

Under local items hit DOOR DASH and then put the order they are picking up as the guests name

Question 7

If someone doesn’t want sauce what should you do?

Answer 7

You should hit ‘No Sauce’ so that people inside understand you already asked

Question 8

If someone doesn’t want dressing for their salad what should you do?

Answer 8

You should hit ‘No Dressing’ so that people inside understand you already asked

Question 9

Oh no your iPad is dying what should we do!

Answer 9

Ask the other iPads around you how they are doing on battery before sending a note in asking for chargers.

Question 10

Someone would like to scan for points? How would you do this?

Answer 10

Hit the Scan button in the bottom right?

Question 11

After scanning a guest says that they have some rewards what should you do?

Answer 11

On the right sidebar you can hit ‘Get Offers’ to see exactly what will come off when the window tenders the transaction.

Question 12

A guest would like a different kind of chicken on their salad, What should you do?

Answer 12

When selecting a salad you will have the default chicken on the top and every option underneath

Question 13

A guest orders a Chick-fil-A sandwich add lettuce and tomato, how would you put it in?

Answer 13

A Chick-fil-A Deluxe no cheese

Question 14

Oh no, a guest asks you for something that you don’t know how to do? What steps should you take to resolve this problem?

Answer 14

1 ) Check with other team members around you to see if they can help you

2) Leave a meaningful comment on the item in question

Question 15

Why is it important to put meaningful comments in system?

Answer 15

The person at window hasn’t talked to the guest. “Bagged Separately” should explain what needs to be bagged separately. Stuff like “Missing Food” should explain what exactly is missing. If you don’t put everything in the comment the guest has to repeat themselves and it just adds to their frustration.

Question 16

A guest orders a deluxe chicken sandwich without lettuce and tomato? How should you ring this up?

Answer 16

You should ring up a regular chicken sandwich add cheese. Make sure when repeating the order back to them you say deluxe no lettuce and tomato though otherwise they may through a fit.

Question 17

A guest would like a grilled wrap with a different kind of chicken, can we do that?

Answer 17

Ring up the grilled wrap and then comment ON the wrap. Kitchen will see anything with a comment on their screen. However they don’t see normal grilled wraps because they are pre-made in the fridge.

Question 18

A guest would like a protein style, or lettuce wrapped sandwich can we do that?

Answer 18

Absolutely when ringing up the protein style under local items make sure when there are multiple sandwiches you comment on the sandwich which one is protein style.

Question 19

A guest would like something well done, can we do that?

Answer 19

Absolutely, Guests can order their fries well done or even extra well done. Fried chicken however can only be well done once. Grilled Items and Bacon cannot be well done.

Question 20

A guest would like to add bacon to their mac and cheese, can we do that?

Answer 20

No sorry, you can offer to add a side of bacon by doing Red flag + Bacon. They can put it on themselves we just cannot modify the mac and cheese.

Question 21

A guest would like to have their cookie warmed, can we do that?

Answer 21

We keep around 8-10 cookies in a warming drawer at all times. They are most likely going to get a warm one. No guarantee though.