Introduction to Purposive Communication

Question 1

The term ‘communication’ is
derived from the Latin word ________

Answer 1

communis

Question 2

It means common

Answer 2

communis

Question 3

is defined as an
exchange of facts, ideas, opinions,
or emotions to create mutual
understanding

Answer 3

Communication

Question 4

It is the sum of all
things one person does in order
to create understanding in the
minds of others

Answer 4

Communication

Question 5

“Communication is an intercourse by words, letters,
symbols or messages, and is a way that one
organisation member shares meaning and
understanding with another”

Answer 5

Koontz and O’ Donnell

Question 6

“Communication is transfer of information
from the sender to the receiver with the
information being understood by the
receiver”

Answer 6

Koontz and Weihrich

Question 7

“Communication is a process by which people
create and share information with one
another in order to reach common
understanding”

Answer 7

Rogers

Question 8

Features/Nature of Communication

Answer 8

• social process
• continuous
• create understanding
• two-way process

Question 9

Direction of flow is from Sender to Receiver (Linear)

Answer 9

One-Way Communication

Question 10

Focus only on transmission of message

Answer 10

One-Way Communication

Question 11

Examples are Lectures, broadcasts, emails

Answer 11

One-Way Communication

Question 12

It is efficient, clear message, and cost-effective

Answer 12

One-Way Communication

Question 13

It is limited understanding, no enagement, no feedback, and prone to misunderstandings

Answer 13

One-Way Communication

Question 14

Direction of flow is a two-way process (interactive)

Answer 14

Two-Way Communication

Question 15

Focus is to exchange of ideas and information

Answer 15

Two-Way Communication

Question 16

Examples are meetings, discussions, and chats

Answer 16

Two-Way Communication

Question 17

It is engaging, promotes understanding, and allows feedback

Answer 17

Two-Way Communication

Question 18

Can be time-consuming

Answer 18

Two-Way Communication

Question 19

The person who conveys his
thoughts, message or ideas to
the receiver

Answer 19

Sender

Question 20

He is at the starting point
of the communication system and
represents the source of
communication

Answer 20

Sender

Question 21

The subject matter of
communication. It includes ideas,
feelings, suggestions, order, etc.,
which a sender wants to convey
to the receiver

Answer 21

Message

Question 22

The process of converting messages
into communication symbols, which
may be understood by the receiver.
It includes words, pictures, gestures,
symbols, etc.

Answer 22

Encoding

Question 23

translates
the internal thought of the sender
into a language which can be
understandable

Answer 23

Encoding

Question 24

The path, channel or medium
through which encoded message
is transmitted to the receiver

Answer 24

Media

Question 25

It is the carrier
of the message. It can be in
written form, face to face,
through telephone, letter,
internet, etc.

Answer 25

Media

Question 26

The process of translating the
encoded message into an
effective language, which can be
understood by the receiver

Answer 26

Decoding

Question 27

The person who receives the
message of the sender

Answer 27

Receiver

Question 28

Also known as decoder

Answer 28

Receiver

Question 29

The process of reversal of
communication in which the receiver
expresses his reaction to the sender
of the message

Answer 29

Feedback

Question 30

ensures that
the receiver has received and
understood the message

Answer 30

Feedback

Question 31

Any construction or hindrance
which hampers the communication
process

Answer 31

Noise

Question 32

It acts
as abarrier to effective
communicationand because of this
message is interpreted differently
by the receiver

Answer 32

Noise

Question 33

Problems in Communication (Enumeration)

Answer 33

1. Language or code
2. Not listening
3. Overconfidence, egoism, complacency
4. Information overload
5. Insufficient information
6. Difference in thinking/perceptions, beliefs, and prejudice
7. Life positions: essentiality of proper mindset
8. Physical environment
9. Inarticulateness
10. Disorganized communication
11. Lack of empathy
12. Too ahead of audience understanding