Introduction to Organizational Psychology Flashcards

1
Q

What is Psychology?

A
  • Psychology is the scientific study of mind and behaviour.
  • Mind: our private inner experience – our perceptions, thoughts, memories and feelings.
  • Behaviour: our observable actions - the things we do in the world, by ourselves or with others.
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2
Q

What are the different Areas of psychology?

A
Forensic
Sport & Exercise
Counselling
Clinical
Educational
Academia, Research & Teaching
Occupational
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3
Q

Forensic Psychology
What are the Key duties?
Where do they work?
Who they work with?

A

Key duties:
o piloting and implementing treatment programmes,
o modifying offender behaviour,
o reducing stress for staff and prisoners
o prisoner profiling and giving evidence in court

Where:
o Mainly Prison Service
o Also: rehabilitation units, secure hospitals

Who they work with:
o	Clinical psychologists
o	Medical personnel (doctors, nurses)
o	Judges and lawyers 
o	Police
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4
Q

Clinical Psychology
What are the Key duties?
Where do they work?
Who they work with?

A

Key duties:
o Dealing with a wide range of mental and physical health problems, including addiction, anxiety, depression, learning difficulties, relationship issues and eating problems
o Undertaking clinical assessments to investigate a client’s situation
o Providing psychological treatments & therapy

Where:
o Hospitals, health centres, community mental health teams

Who they work with:
o Medical personnel (psychiatrists, nurses)
o Social workers
o Counselling psychologists

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5
Q

Occupational / organizational Psychology
What are the Key duties?
Where do they work?

A

Key duties:
o Increase the effectiveness of organizations and improve the job satisfaction of individuals;
o Touches on diverse fields, including employee engagement, leadership and time management;
o Work can be in consultancy, teaching and research roles

Where:
o Organizations and businesses of all size across the private and government sectors

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6
Q

What do we mean by Organizational Psychology?

A
  • Organizational psychology is the science of human behaviour relating to work
  • It applies psychological theories and principles to organizations and individuals in their places of work.
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7
Q

Organizational Psychology is also known as?

A

o Industrial and organizational (I/O) psychology
o Occupational psychology
o Work and organizational psychology
o Business psychology

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8
Q

I/O psychologists help companies by ?

A

improving the performance, motivation, job satisfaction, occupational safety and health as well as the overall health and well-being of its employees.

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9
Q

What model are Organizational psychologists are trained in? And how do they imply it?

A

scientist-practitioner model
Create interventions based on hard facts – evidence-based methodology
An Organizational Psychologist conducts research on employee behaviours and attitudes, and attempts to improve these in the workplace

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10
Q

I-O psychology is the scientific study of …………….

A

work and the application of that science to workplace issues facing individuals, organisations, and teams.

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11
Q

How I-O psychology relate psychology to business?

A

It lies at the crossroads of business and psychology.
• Just as finance professionals advise organisations on how to maximise their financial capital, I-O psychologists advise organisations how to maximise their human capital.

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12
Q

What is human capital?

A

Human Capital defined: Human capital is the skill, talent, and productivity that employees bring to a company.

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13
Q

According to the Scientific / Practitioner model, what is the Scientific Objective and the Practitioner Objective?

A

Scientific Objective:
o Study and understand all aspects of behaviour at work
o Conduct research
o Publish results

Practitioner Objective:
o Application of knowledge gained from research
o Deal with specific problems/issues

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14
Q

In the case with I/O Psychologist are. HR managers, who is the Scientific and who is the Practitioner?

A

Scientific: I/O Psych “interventionist”
Practitioner: HR Manager “process”

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15
Q

Difference and similarities between I/O Psychologist and HR managers?

A

I/O Psych “interventionist”:

  • Not an employee, hired more often on a contractual basis
  • More education
  • Provide HR manager with evidence-based research to make informed strategic decisions

HR Manager “process” :

  • An employee, part of senior leadership team
  • Involved in payroll, employment law, employee benefits, disciplinaries etc.

Similarities:

  • Both deal with people in the workplace
  • Both involved in recruitment, assessment and employee relations
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16
Q

What are the key roles (specialities) of an I/O Psychologist?

A
  • Recruitment and selection
  • Job training and development
  • Conflict resolution
  • Managing Healthy Workplace
  • Intervene with workplace crises
  • Address problem behaviour and situations
17
Q

What are the contributions of I/O Psychologists? with examples

A

Leadership Styles
o What are the most effective leadership styles?

Employee Assessment
o What personal characteristics, attitudes are the best match for a particular job?
o How to assess these characteristics so that we can find the best candidate for a particular position?

Job Burnout
o Do personality traits like self-efficacy or attitude influence rates of burnout at work? How do you prevent job burnout?!

Motivation and Reward
o Does monetary award increase productivity at work? Is it all about the money?!

18
Q

What are the skills needed to become a successful i/o psychologist

A
  • Professional skills: Including implementing ethical and legal standards
  • Research skills: Including designing, conducting and analyzing psychological research in numerous area and using a range of advanced quantitative and qualitative methods.
  • Consultancy skills: Including planning, evaluation, and analyzing and understanding client needs, problems and priorities.
  • Training and presentation skills: Including delivery of presentations, and knowledge of designing, delivering and evaluating training program.
  • Problem solving
  • Confidence to work with a range of people
  • Ability to influence – communication skills!
  • Commercial awareness
  • Work under pressure
19
Q

Do i/o psychologist use Assessment and Psychometrics?

A

Yes

20
Q

Why i/o psychologist use Assessment and Psychometrics?

A
  • A large part of an I/O psychologist’s role is to use assessments to measure individual differences
  • They help design and choose effective tests for intelligence, personality, social skills, language, and perception
  • They use these tests to determine employee selection, performance, promotion, and evaluation of training.
21
Q

Give 2 example of Assessment i/o psychologist use?

A

Cognitive Abilities Tests
o Measure cognitive abilities in verbal + mathematical reasoning relevant to the position

Personality tests
o measure traits related to behaviour at work, interpersonal interactions, and satisfaction with different aspects of work.

22
Q

“Shape of your personality” – personality assessment:

What are the 4 personalities according to this assessment?

A
  • Square/box
  • Triangle
  • Circle
  • Squiggle
23
Q

Describe the Square/box

A
o	Detail-oriented
o	Dependable and responsible
o	Work hard
o	Organized–hate clutter
o	Analytical
o	Can be stubborn
o	Hesitant to change
o	Expressing emotion may be difficult
o	Prefer individual work
24
Q

Describe the Triangle

A
o	Hate to lose 
o	Extremely confident
o	Love to debate and argue
o	Like to be in charge
o	multi-task
o	Rarely apologize
o	Impatient
o	Self-motivated
25
Q

Describe the Circle:

A
o	Love to have fun and laugh
o	Work best in teams
o	Take things personally
o	Empathetic and compassionate
o	Want to “fix” everyone else
o	May give silent treatment when they feel hurt or angry
o	Talk too much
o	Hate conflict and confrontation
o	Often feel guilty and responsible for others
o	Over commit–can’t say no
26
Q

Describe the Squiggle:

A
o	Like to be around people who are fun
o	Adapt easily to change
o	Super energetic
o	Love to try new things
o	Get bored easily
o	Idea generators
o	Not as organized as they should be
o	Speak before they think
o	Don’t like to be told what to do
o	Like attention
27
Q

What is the Holland Code ?

A

The Holland Code is a system to classify jobs into job categories, personal interests, or work personality

In what environment would you thrive?
help you decide which job is most suited to you
determine what career path(s) work best for you

28
Q

How the Holland Code can help someone?

A

In what environment would you thrive?
help you decide which job is most suited to you
determine what career path(s) work best for you

29
Q

What are the 6 personalities according to the Holland Code?

A
R Realistic
I Investigative
A Artistic
S Social
E Enterprising
C Conventional
30
Q

Describe the Realistic

A
o	(Doers)
o	Work with their hands           Engineers or Builders  
o	Like to build or create something
o	May do physical activities
o	Or work outdoors
31
Q

Describe the Investigative

A
o	(Thinkers)
o	Thinkers
o	Scientists
o	Detectives
o	Questions things
o	Wonders about 
o	Possibilities
o	Form ideas and plan and solve 
o	problems
32
Q

Describe the Artistic

A
o	(Creators)
o	Creative minded
o	Fluid Thinker
o	Open to possibilities
o	Interested in music, art, or 
o	design
o	Like to imagine
33
Q

Describe the Social

A
o	(Helpers)
o	Like to do for others
o	Like to work with people
o	For the benefit of people
o	Like jobs that offer service
o	Interested in people and cultures
o	Like to help,
o	Healers
34
Q

Describe the Enterprising

A
o	(Persuaders)
o	Enjoy leadership
o	Public Speaking
o	Having status or authority
o	Persuading others
o	Taking charge 
o	Creating change
o	Having influence
o	Making decisions
35
Q

Describe the Conventional

A
o	(Organizers)
o	Works with data or information
o	Keeps order
o	Are precise and detailed
o	Enjoys math
o	Accept and do well in structured settings