Introduction to IT Support

Question 1

Program Introduction

Answer 1

1 - There are a lot of IT support jobs for skilled candidates to fill in.
2 - This program is designed by tech pros to both teach you the foundational knowledge so that you can jump into your desired career.

Question 2

What is IT?

Answer 2

1 - Information technology has completely transformed our lives, such that it influences just about every industry.
2 - The use of digital technology, like computers and the internet, to store and process data into useful information.
3 - Refers to the entire scope of jobs and resources within society.
4 - The essence is the people and why they are used to help others.
5 - Can be used to bridge the gap in digital divide due to socio - economic factors.

Question 3

What does an IT Support Specialist do?

Answer 3

1 - daily tasks vary by location (remote vs in person) and company size ( small business vs large enterprise).
2 - making sure an organization’s technological equipment is running smoothly.
3 - the duties include managing, installing, maintaining, troubleshooting and configuring office and computing equipment.