Introduction to IT and ITES industry Flashcards
ITes
Information Technology enabled services
Information technology
means creating, managing, storing and exchanging information.
Information is the result of
data processing
data
the facts or raw materials which are processed to get the information
Information
conclusion drawn from data.
Ites definition
IT that enables the business by improving the quality of service is- also called web-enabled services.It is also defined as the outsourcing of processes that can be enabled with IT and covers various areas.
GIS
Geographical information system.
Internet Service Provider
aims to provide B2B e-commerce solutions.
Offers by Ites
different services integrated in a single delivery mechanism to end users.
Services by IT
medical transcription, data processing and entry, customer relationship management, data warehousing, IT help desk services, enterprise resource Planning and telecommunication services.
BPO services
Business Outsourcing Services means performing business operations through an outside service provider.BPO comes under IT Services
Examples of BPO services
a. Financial and accounting services
b. taxation and insurance services
c. e-publishing and web promotions.
d. legal services and content writing
e. Multimedia and design services.
f. Document management services.
g. Software testing services
h. Health care services
IT BPM
Business Processing Management
Benefits of IT BPM
creating employement,raising income levels and promoting exports
Structure of IT BPM Services
a. Sector the organisation is serving
b. Type as well as range of offering the organisation provides
c. Geographical spread of operations
d. Revenues and size of operations
Multinational Companies
headquarters outside India but operate in multiple locations including India
Indian Service Providers
most of these organisations have headquarters in India,but some are in international locations.
Global In House Centres
GIC organisations cater to the needs of their parent company and does not serve external clients.
IT in libraries
each book has a barcode asssigned to it. Magnetic strip is also attached and can be deactivated before borrowal.
ICT in classrooms
videos on experiments, smartboard presentation, gathering information from the internet, creation of images and videos,desktop publishing of magazines and letters.
WBT
Web-based training
LMS
Learning Management System
E-commerce
business transactions that happen through internet
Personal identification Number in credit cards is stored in
a metallic strip
