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Information Technology > Introduction to IT > Flashcards

Introduction to IT Flashcards

1
Q

What does the CompTIA Security+ exam/certification focus on?

A

CompTIA Security+ picks up from the network security sections in both A+ and Network+, taking you much deeper into how to secure networks against attacks and best practices for every security-conscious organization.

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2
Q

What is the “Ethic of Reciprocity?”

A

The Golden Rule: “Do unto others as you would have them do unto you”

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3
Q

What is an anti-static wrist strap?

A

A simple devices consisting of a wire that connects on one end to an alligator clip and on the other end to a small metal plate that secures to your wrist with an elastic strap. It is used to keep you and the computer parts you touch at the same electrical potential.

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4
Q

What does “LAN” stand for?

A

Local Area Network

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5
Q

What does “IT” stand for?

A

Information Technology

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6
Q

It is important to always be on time for appointments because…

A

failure to do so not only inconveniences the customer, but can also cost them a lot of money in lost time and productivity

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7
Q

To begin troubleshooting a computer problem, start by talking to the customer and allowing them to explain the problem fully. What is this process called?

A

Eliciting Answers

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8
Q

What are CEUs?

A

Continuing Education Units

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9
Q

What is CTT+?

A

A certification that shows you know how to teach IT skills to adults.

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10
Q

What does it mean to actively listen?

A

Avoid interrupting the customer as he or she describes the problem… just listen and take notes.

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11
Q

What is CompTIA A+?

A

An industry-wide, vendor-neutral certification program developed and sponsored by the Computing Technology Industry Association (CompTIA).

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12
Q

What does “PC” stand for?

A

Personal Computer

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13
Q

What should you do if you realize that you’re going to be late for an appointment?

A

Contact the customer immediately and give them your best ETA and a simple apology. Don’t make excuses!

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14
Q

Once you have determined the problem with the machine and come up with probable causes, you should what?

A

Test the theory

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15
Q

What dies the CompTIA A+ Core 1 Exam 220-1001 focus on?

A

Concentrates on understanding terminology and technology; how to do fundamental tasks such as upgrading RAM, and basic network and mobile device support

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16
Q

Describe the Cybersecurity Pathway…

A

Goes deep into the Dark Arts of network security - how to protect against bad people, not how to be a successful criminal…

Certifications include: CySA+, Pentest+, CASP+

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17
Q

What is “Techno-babble?”

A

The use of jargon and technical terms to intimidate and silence a challenge to a technical issue.

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18
Q

What’s the next best step to be taken after successfully repairing a machine?

A

Verify with the user that everything is working correctly from their perspective.

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19
Q

What year was the first IBM PC introduced?

A

1981

20
Q

Who is an “in-house” user?

A

Someone who works for the same company you work for and is not directly paying for your services.

21
Q

What are resistors?

A

Tiny devices (can be found on anti-static wrist straps and mats) that stop, or resist, the flow of electricity.

22
Q

What is it called when magnets corrupt, or erase, magnetically stored data such as those on old floppy disks or traditional hard drives?

A

Electro-magnetic Interference (EMI)

23
Q

What does ESD stand for?

A

Electrostatic Discharge - a minor annoyance to us, but to sensitive electronic devices, it can be devastating.

24
Q

What is the difference between dependability and responsibility?

A

A dependable person performs agreed-upon actions, while a responsible person is answerable to his/her actions.

25
Q

At what point during a repair should you escalate the problem?

A

When you have tried all your theories and still can’t solve the problem.

26
Q

What is the importance of anti-static tools?

A

They provide a safe path for the discharge of static electricity, so it doesn’t end up damaging the computers you’re trying to fix.

27
Q

What does CCNA stand for?

A

Cisco Certified Network Associate

28
Q

What is the number one thing to remember about user passwords?

A

Always avoid learning other peoples passwords at all costs. If you know a password to access a mission-critical machine and that machine ends up compromised or with data missing, you may be blamed; if you only need a password once to continue your work, let the user type it in for you.

29
Q

What does it mean to “self-ground” yourself when working on a computer?

A

Touching the power supply before, and every now and then, as you work on the computer.

30
Q

What does “OS” stand for?

A

Operating System

31
Q

What does the CompTIA Network+ exam/certification focus on?

A

Getting Network+ certified proves your skills as a network tech, including your understanding of network hardware, infrastructure, installation, and troubleshooting.

Network+ is the next logical step after getting A+ certified.

32
Q

What is sensitivity?

A

The ability to appreciate another’s feelings and emotions.

33
Q

What’s the best practice when working inside a system unit removing and installing components?

A

Wearing an anti-static wrist strap.

34
Q

What is a hemostat?

A

A surgical clamp.

35
Q

What does “SOHO” stand for?

A

Small office / Home office

36
Q

What is an anti-static bag?

A

A specially designed bag that sheds whatever static electricity you have when you touch it, thus preventing any damage to components stored within.

37
Q

Describe the Professional Skills Pathway…

A

3 exams geared to unique skillsets used everyday in IT.

These include: Project+, Cloud Essentials+, CTT+

38
Q

What does “MCSE” stand for?

A

Microsoft Certified Solutions Expert

39
Q

Who is a paying customer?

A

Someone who doesn’t work for your company and is paying for your services.

40
Q

What is an anti-static mat?

A

A mat that acts as a common potential when connected to your anti-static wrist strap, so when you remove computer parts and set them aside they don’t pick up static from other sources.

41
Q

What is the value that comes from making an investment called?

A

Return on Investment (ROI)

42
Q

What does “RFI” stand for?

A

Radio-frequency interference - can cause glitches.

43
Q

What is the difference between honesty and integrity?

A

Being honest means to tell the truth, while integrity means doing the right thing.

44
Q

What is it called when electricity improperly jumps from one place to another in ways that cause damage?

A

Electromagnetic Pulse (EMP)

45
Q

What is a Router?

A

A networking decice that controls and directs the flow of information over networks, such as email messages, web browsing, and so on.

46
Q

Describe the Infrastructure Pathway…

A

Turning to the machines and OS’s that beat at the heart of enterprise organizations.

Certifications include: CompTIA Linus+, CompTIA Server+, CompTIA Cloud+

Information Technology (2 decks)

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